Reviews of NH Collection Grand Hotel Palazzo Dei Dogi This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Madonna dell'Orto 3500, Cannaregio, 30121 Venice, Italy
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Reviewed: September 15, 2025 · Stayed in September 2025
Verified reviewThe secret garden!
The carpets on the floor of the room!
Reviewed: September 8, 2025 · Stayed in July 2025
Verified reviewReviewed: August 31, 2025 · Stayed in August 2025
Verified reviewReviewed: August 27, 2025 · Stayed in August 2025
Verified reviewReviewed: August 19, 2025 · Stayed in August 2025
Verified reviewReviewed: August 18, 2025 · Stayed in July 2025
Verified reviewThis hotel was fabulous, staff were friendly and professional, breakfast was very nice with plenty of choice...the location was very beautiful
Dear Ms. Mary Elaine, Thank you for your exquisite feedback! We are more than delighted to realize you enjoyed all aspects of your stay. Our one and only aim is guaranteeing memorable experiences to all of our guests. Hoping to welcome you back again for a new unforgettable experience, we extend our best regards Chiara Marangon - Guest Relations
Dear Ms. Mary Elaine, Thank you for your exquisite feedback! We are more than delighted to realize you enjoyed all aspects of your stay. Our one and only aim is guaranteeing memorable experiences to all of our guests. Hoping to welcome yo… Show more
Reviewed: August 17, 2025 · Stayed in August 2025
Verified reviewThe hotel and gardens were exceptional, the staff went out of their way to help with any request (particularly in the Bar and on Reception) and this was without doubt one of the best hotels we have visited in Europe
The fact that we eventually had to leave
Dear Mr. Stephen, Thank you for sharing your exquisite feedback! The entire NH Collection team is delighted by reading all of your mentions. Consider our one and only aim is guaranteeing memorable experiences to all of our dear guests. Thank you for appreciating and mentioning our positive behavior! Every wonderful stay must come to an end, nevertheless the entire team looks forward to welcoming you back for another memorable Venetian experience. The Grand Hotel Palazzo dei Dogi is your home away from home, and we are looking forward to welcoming you back. Best Regards, Chiara Marangon - Guest Relations
Dear Mr. Stephen, Thank you for sharing your exquisite feedback! The entire NH Collection team is delighted by reading all of your mentions. Consider our one and only aim is guaranteeing memorable experiences to all of our dear guests. Tha… Show more
Reviewed: August 16, 2025 · Stayed in August 2025
Verified reviewBeautiful hotel with a calm atmosphere, far from the crowds. • The botanical garden (one of the oldest in Venice) is a real hidden gem, especially in August and in today’s climate context — a precious asset. • The staff gave us excellent recommendations for nearby restaurants. • Great location to discover a quieter side of Venice, away from the hustle and bustle. • Despite being a bit far from historical landmarks, the hotel has access to canals on both sides, offering free shuttles to Murano and paid shuttles (8€) to St Mark’s Square. • The breakfast is very generous and complete. • Perfect for both couples and families — I highly recommend it. We like the spirit of environmental commitment and sustainability policy. We stayed for 2 nights and really enjoyed the experience. The setting, staff, and facilities make this hotel a true gem in Venice. A few details could be improved, but nothing that would stop me from recommending it wholeheartedly.
Here below are not “red flags” because , again, this hotel was great. but just ways of improvement from my pov. - It would be great to have at least a Chromecast system on the TV or the option to connect to Netflix. - The scrambled eggs at breakfast seemed to be from a powder mix, which was slightly disappointing compared to the overall quality.
Dear Signor Noëlie, Thank you for sharing your exquisite post stay feedback: your opinion regarding services we could improve is essential. Our aim is always keep improving and our guests' suggestions are essential, to us! Moreover, we are delighted by all of your kind comments regarding your venetian experience at our Historical Palazzo. Our team is deeply focused on guaranteeing memorable experienes. Thank you for appreciating and mentioning our positive behavior. We are glad to realize you enjoyed our strategic location and shuttle service as well as breakfast offer. Hoping to welcome you back soon, we extend our warmest regards. Chiara Marangon - Guest Relations
Dear Signor Noëlie, Thank you for sharing your exquisite post stay feedback: your opinion regarding services we could improve is essential. Our aim is always keep improving and our guests' suggestions are essential, to us! Moreover, w… Show more
Reviewed: August 12, 2025 · Stayed in June 2025
Verified reviewReviewed: August 11, 2025 · Stayed in June 2025
Verified reviewReviewed: August 11, 2025 · Stayed in August 2025
Verified reviewReally good customer service with excellent location near the train station and nice room
Dear Mr. Yeshayahu, We're particularly delighted to know that our customer service met your expectations. Providing a seamless and enjoyable experience is at the heart of what we strive for. Your positive feedback is a testament to our continuous effort to provide the best possible service. We look forward to welcoming you back for another memorable stay. Best Regards. Chiara Marangon - Guest Relations NH Collection Venezia Grand Hotel Palazzo Dei Dogi
Dear Mr. Yeshayahu, We're particularly delighted to know that our customer service met your expectations. Providing a seamless and enjoyable experience is at the heart of what we strive for. Your positive feedback is a testament to our c… Show more
Reviewed: August 11, 2025 · Stayed in August 2025
Verified reviewReviewed: August 1, 2025 · Stayed in July 2025
Verified reviewReviewed: July 31, 2025 · Stayed in June 2025
Verified reviewAC in rooms is struggling
Dear Mr. Azmi, Thank you for your post stay feedback! Our guests' opinion is essential, to us! We regret to realize our air conditioning system did not meet your special needs. Our hotel aims to provide top-notch facilities for all our patrons: consider we are not allowed to get lower than certain temperatures. Your feedback is valuable and it helps us understand the areas where we need to focus our attention. We hope to have the chance to welcome you back in the future and offer a more satisfactory experience. Best regards. Chiara Marangon - Guest Relations NH Collection Venezia Grand Hotel Palazzo Dei Dogi
Dear Mr. Azmi, Thank you for your post stay feedback! Our guests' opinion is essential, to us! We regret to realize our air conditioning system did not meet your special needs. Our hotel aims to provide top-notch facilities for all our pa… Show more
Reviewed: July 30, 2025 · Stayed in July 2025
Verified reviewReviewed: July 27, 2025 · Stayed in July 2025
Verified reviewAmazing location and place. Lovely decoration and huge room. Highly recommended
Nothing
Dear Mr. Shahriar, It's delightful to receive such positive feedback about our hotel, particularly the wonderful location, attractive decor, and spacious rooms. Your words of appreciation and recommendation mean a lot to us. It is our constant endeavor to provide our guests with the highest levels of comfort and quality service to ensure a memorable experience. Your feedback reaffirms the hard work we put into this goal. Thank you for choosing our hotel, and we eagerly look forward to welcoming you back for another remarkable stay in the near future. Best Regards. Chiara Marangon - Guest Relations NH Collection Venezia Grand Hotel Palazzo Dei Dogi
Dear Mr. Shahriar, It's delightful to receive such positive feedback about our hotel, particularly the wonderful location, attractive decor, and spacious rooms. Your words of appreciation and recommendation mean a lot to us. It is our con… Show more
Reviewed: July 17, 2025 · Stayed in July 2025
Verified reviewReviewed: July 16, 2025 · Stayed in July 2025
Verified reviewReviewed: July 9, 2025 · Stayed in July 2025
Verified reviewReviewed: July 8, 2025 · Stayed in July 2025
Verified reviewReviewed: July 6, 2025 · Stayed in June 2025
Verified reviewUnderstate luxury , attention to detail, location is superb,
Dear Mr. Samer, Your kind words regarding our understated luxury and attention to detail are most appreciated. Our team strives to provide an environment that is both comfortable and refined. The fact you enjoyed our location is wonderful to hear. We are indeed fortunate to be situated in such a prime spot, whithat ch we believe greatly enhances the experience for our guests. Thank you once again for your feedback. It would be a pleasure to welcome you back for another superb stay in the future. Best Regards. Chiara Marangon - Guest Relations NH Collection Venezia Grand Hotel Palazzo Dei Dogi
Dear Mr. Samer, Your kind words regarding our understated luxury and attention to detail are most appreciated. Our team strives to provide an environment that is both comfortable and refined. The fact you enjoyed our location is wonderful… Show more
Reviewed: July 2, 2025 · Stayed in July 2025
Verified reviewLocation, garden.
The rooms we got did not really resemble to the pictures of that room type we booked. Most probably, we received a lower category (without any compensation, of course). The beds were uncomfortable with a haphazard room service.
Dear Mr. Kosztya, It is wonderful to realize you appreciated our hotel's location and garden. We truly aim to provide a serene and beautiful environment for our guests to enjoy. On a different note, we regret to figure out your room did not meet your expectations. We strive to ensure all our guests are accommodated in rooms that they've booked and that are comfortable and well-maintained. We apologize if your experience did not reflect this. We guarantee the room assigned consisted of the category booked and reflecting its characteristics. Your feedback about the beds and room service is duly noted: your comments will help us to continually improve. Thank you for sharing your feedback. We hope to have another opportunity to provide you with an exceptional stay in the future. Best regards, Chiara Marangon - Guest Relations NH Collection Venezia Grand Hotel Palazzo Dei Dogi
Dear Mr. Kosztya, It is wonderful to realize you appreciated our hotel's location and garden. We truly aim to provide a serene and beautiful environment for our guests to enjoy. On a different note, we regret to figure out your room did … Show more
Reviewed: July 1, 2025 · Stayed in June 2025
Verified reviewReviewed: June 26, 2025 · Stayed in June 2025
Verified reviewReviewed: June 26, 2025 · Stayed in June 2025
Verified review