Borgo SS. Apostoli, 8, Tornabuoni, 50123 Florence, Italy
#243 of 369 hotels in Florence
Guests' ChoiceBased on 417 hotel reviews
8.1Cleanliness
8.3
Comfort
8.3
Location
9.7
Facilities
8.0
Staff
8.9
Value for money
7.8
Free WiFi
7.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 25, 2024
Pinar
NetherlandsThere was really nothing downside for us.
Great location!! The hotel is in the middle of everything. Safe and nice neighborhood. We weren't aware of the breakfast service and it turned out amazing. Great selection and a tasty start to the morning. We would definitely stay again. In addition, the top floor of the hotel offers an amazing view of the city and it's open for all customers.
Stayed in March 2024
Reviewed: March 19, 2024
Phyllis
United States of AmericaBed was a little too stiff for my liking and maybe an upgrade to the pillows for different support needs. Locking and unlocking the door with a key was a bit tricky and I had to ask for assistance. Six locks on the inside was interesting!
My favorite was the fresh-made cappuccino every morning! Great variety of pastries, juices and breads. Cereal, yogurts, cheeses, meats, eggs provided a great variety! My only suggestion, fresh fruit would have been a nice touch instead of canned peaches. There was a bowl of fruit available but no bananas, melons or berries offered during our stay. Staff was friendly and attentive! We stayed in the Jr Suite which was spacious with a full and 1/2 bath. Perfect for families. Plenty of extra pillows and bedding for a chilly night. Sitting area was noisy due to street activity and vendor carts early in the morning. Bedroom was away from street and quiet. It’s an older building so don’t expect upgraded windows, insulation or fancy tiles/marble. It was clean and staff very friendly. Location was undeniable the best! Central to everything we wanted to see!
Stayed in March 2024
Reviewed: February 29, 2024
Elaine
IrelandN/a
I loved rooftop tower.. Amazing for sunset.
Stayed in February 2024
Reviewed: February 12, 2024
Amanda
United KingdomPlace could do with a little decorating in some areas. My room in the annexe was very noisy into the early hours so double glazing would be useful.
Liked the view from the tower and breakfast was very nice. Vivien the lady who was present at breakfast was very helpful and friendly.
Stayed in February 2024
Reviewed: February 12, 2024
Sarah
AustraliaOnly stove, no oven for cooking.
Large apartment, great location close to everything. Delicious breakfast.
Stayed in January 2024
Reviewed: January 29, 2024
Slartibartfastbb
AustraliaThe beds seemed a little hard but this might be a standard thing for Italian hotels.
This is a nice hotel in a good location in Florence. Near Ponte Vecchio and Uffizi Gallery. Also close walk to other attractions. Breakfast had the best coffee that was made for you. There was also a good selection. The hotel also has a tower that you can climb and see a good 360 view of the city
Stayed in January 2024
Reviewed: January 24, 2024
Brycelynn
AustraliaDark room with basic amenities. Shower not working properly.
Location is perfect!! Staff exceptionally friendly and helpful! Their recommendation for local restaurants spot on!! Breakfast good.
Stayed in January 2024
Reviewed: January 23, 2024
Elizabeth
United States of AmericaThe rooftop bar is closed in the winter.
The included breakfast was very good. The tower has great views of the city.
Stayed in January 2024
Reviewed: January 2, 2024
Celine
United KingdomThe wall and windows do not block any noise. We are waken up by the noise outside, the kitchen, other guests... Breakfast could be better.
Large rooms with high cellings. Well decorated. Very nice and helpful staff. Great location in Florence.
Stayed in December 2023
Reviewed: December 27, 2023
Michael
United States of AmericaSome mosquitoes and gnats.
Friendly knowledgeable staff, handsome architecture and furniture, great location, great views from the tower.
Stayed in November 2023
Reviewed: December 23, 2023
Anna
AustraliaShower was small and old.
Exceptional location.
Stayed in December 2023
Reviewed: December 22, 2023
Murat
United Arab EmiratesThe rooms need to be renovated.
Location was at the heart of the city
Stayed in December 2023
Reviewed: December 12, 2023
Jen
United KingdomSupplies, other than toilet roll, were not replenished, had to ask for t bags etc. As we stayed for a week, some drawers for more clothing storage would have been nice.
Lovely view from the Tower, decent size room and bathroom excellent breakfast selection.
Stayed in December 2023
Reviewed: November 20, 2023
Meilyn
PanamaLocation and the building is very beautiful. Good breakfast.
Stayed in November 2023
Reviewed: November 16, 2023
Denise
AustraliaI could not fault the Hotel the position and staff were fantastic
Our room was quaint. It was how l imagined a traditional Italian room would look like. Quite beautiful.
Stayed in November 2023
Reviewed: November 13, 2023
Genova
United States of AmericaThe room was honestly a bit outdated and could benefit from a refresh and more attention to details. Quite far from what presented in the pictured.
Staff and location. The room was also very spacious and bright. The bed was super comfy and I had anything I needed. Breakfast was brilliant, plenty of choices and lovely staff.
Stayed in November 2023
Reviewed: October 27, 2023
Fiona
IrelandN/A
Hotel Torre Guelfa Palazzo Acciaiuolo is an ideal base for discovering Florence, with its proximity to Ponte Vecchio. The extensive breakfast selection is a fantastic start to the day, and the service is exceptional. It's a superb choice for those wanting to explore the city while enjoying comfort and hospitality.
Stayed in August 2023
Reviewed: October 26, 2023
Pamela
United States of AmericaWe were promised a breakfast box since we needed to leave at 4am. There was not one waiting for us.
Very comfortable room.
Stayed in October 2023
Reviewed: October 2, 2023
Christopher
AustraliaExtremely small shower
Location location location Staff friendly and helpful Great breakfast
Stayed in September 2023
Reviewed: September 23, 2023
Ronald
United States of AmericaWe were somewhat disappointed to find that photos posted on booking.com are not accurate: they depict a luxury room but in reality the fit and finish need TLC, our bathroom fan began growling, needing repair and another guest had no hot water. All these things left the impression of a facility just hanging.
Location was perfect, staff were excellent, helpful, and friendly. Breakfast was excellent and I cannot say enough good things about Vivian it’s creator.
Stayed in September 2023
Reviewed: September 19, 2023
Susan
United States of AmericaWe didn’t have hot water in our room for two days.
Breakfast was excellent!
Stayed in September 2023
Reviewed: August 30, 2023
Bonnie
United States of AmericaWe were in the annex
Plenty of room.
Stayed in August 2023
Reviewed: August 27, 2023
Elizabeth
United States of AmericaExcellent Breakfast, location, air conditioning, staff, and tower view
Stayed in August 2023
Reviewed: August 26, 2023
Karen
AustraliaN/A
Amazing location lovely friendly staff.
Stayed in August 2023
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