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Based on 117 hotel reviews7.6
Value for money
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Showing 1 - 42
Reviewed: 8 June 2018
눉No breakfast offered. Very noisy room and area (couldn't sleep first night, second night i bought earplugs). Mattress rather uncomfortable. Basic room, no sound proof from corridor and hotel exit door.
눇Good central location. Many small trattoria around the hotel. Clean room. Smart check-in procedure
Stayed in June 2018
Reviewed: 2 November 2017
눉The lack of the served breakfast that was only with few biscuits, packaged juice and coffee from the machine in the room.
눇Large room with very comfy beds. Great windows. Very central position.
Stayed in November 2017
Reviewed: 24 May 2017
눉It was a bit odd getting in with key codes and exact door pushes, and I wouldn't stay here alone because it's in a large old though beautiful building with some questionable people around the area outside. Parking is a challenge. We parked quite far and then walked in with our suitcases which in rainy weather isn't great but for most of the way the center covers you somewhat. We also heard the neighbors in their rooms come in late but it was short lived noise.
눇It was a very convenient location for walking, it was in the center, near a beautiful old church, a great cafe and restaurants. We were within walking distance to the aquarium. The room itself was big and comfy and beautiful though a bit squished bed wise for a family of 4. There was a tv and a little bathroom with a shower. There was cookies and fruit and some little local snacks that we loved trying in the room. Any questions we had we had a quick response phone call and text back. We had great food for our meals all within a few steps of leaving our building.
Stayed in May 2017
Reviewed: 8 January 2017
눉Outside noise (Italian people talking very loud outside at odd hours) waking us up during the night.
눇This place offers a very spacious room in the heart of the city (just across from the Cathedral of St Lorenzo). It is an apartment room converted from a former palace. We area couple but our room could accommodate 5people (2 doublebedsand a single bed in the room). Heating can be a challenge (goes on and off) but there are extra dunas available. The fridge is stocked with snacks and drinks all provided free. A coffee machine (with capsules) and a kettle are also provided. Excellent service! A good instruction is sent to you prior to your arrival.
Stayed in January 2017
Reviewed: 29 September 2016
눉Well, I used to really like this hotel but things have change since last time I stayed, unfortunately trying to reduce costs they managed make the staying experience a bit miserable. First of all now you have a self service checking system now with codes, no more breakfast, just a plastic croissant in the mini bar!, so cheap!
눇Beautiful old palace in the centre of Genoa in front of San Lorenzo cathedral.
Stayed in September 2016
Reviewed: 26 September 2016
눉no breakfast, unbearable noises from plumbing, bathroom poorly redone and under poor maintenance; extremely slow lift (and no lift to the first floor); no iron in the room, none to be borrowed according to staff;
눇very big room, perfect location
Stayed in September 2016
Reviewed: 21 August 2016
눉Our was a good size but was on a sort of mezzanine level between ground and first floor. It was definitely not the typical palazzo style room, it had a very low ceiling. There was no permanent lighting in the room, all lamps which we needed to move around to get proper light in all areas of the room. There was a big loud mobile air con unit in the middle of the room with the outlet though a hole in the window which meant the window shutter wouldn't close. We felt our room was not as described and therefore if you are looking to stay in a palazzo style room, avoid room 6.
눇The location was good for the centre of town and the port.
Stayed in August 2016
Reviewed: 9 August 2016
눉Loads of clean towels but the loo paper was very low and was not replaced. Which is pretty awful really for the price of the property. There was no hot water on Saturday morning for a shower.
눇Good location and were welcomed. Quite hard to find. Directions need to be better. A free mini bar with drinks and some snacks which was good. Free Wifi
Stayed in July 2016
Reviewed: 27 July 2016
눉We were promised there would be a crib and when we arrived there was not one in the room. I was told by the manager that one of her employees must have made an error in confirming with me by email that a crib would be available. The manager was extremely rude and unhelpful. I suggested that she purchase a travel crib or borrow one from another hotel, and she refused. She suggested that I could find another hotel myself if I would like, but offered no compensation for not having a crib. She then tried to tell me how to parent by suggesting that I was being difficult when I did not like her suggestion that my 9 month old baby sleep on the second bed in the room, as she was "sure that she will not fall off because it's a big bed".
눇Lovely location and beautiful room; however, we were promised there would be a crib and when we arrived there was not one in the room. I was told by the manager that one of her employees must have made an error in confirming with me by email that a crib would be available. The manager was extremely rude and unhelpful. I suggested that she purchase a travel crib or borrow one from another hotel, and she refused. She suggested that I could find another hotel myself if I would like, but offered no compensation for not having a crib. She then tried to tell me how to parent by suggesting that I was being difficult when I did not like her suggestion that my 9 month old baby sleep on the second bed in the room, as she was "sure that she will not fall off because it's a big bed".
Stayed in June 2016
Reviewed: 12 July 2018
눉No staff no electricity in room 2hen arrived
Stayed in June 2018
Reviewed: 11 April 2017
눉Many noises outside during the early morning.
눇Position and furniture
Stayed in April 2017
Reviewed: 26 December 2016
Stayed in December 2016
Reviewed: 21 February 2016
눉There is not a reception. There is not a safety place to leave the luggage during our business day in Genoa. They said: you are from booking, you paid not so much. No registration, no invoice.
눇The position in Genoa
Reviewed: 22 September 2015
눉There was no hot water for the first two days of my stay. Despite complains and request for a different room nothing was done until the third day of my stay. Hotel stuff did not offer any re-compensation for the inconvenience and did not seem to care about the complains. There was a lot of noise coming through the walls from other rooms and hallway. I do not recommend this hotel, especially if you appreciate warm shower and peaceful sleep.
눇nice location, in a beautiful old building
Reviewed: 10 September 2015
눉One of the rooms was turned to a very noisy street - couldn't sleep until 4am! One of the keys wouldn't open the door from inside (when locked) - we were locked in the room and had to wait for someone from the reception to go there with another key to let us out
눇Staying in a palace Very central location, in the heart of Genoa Rooms looked better in the pictures - but were still pretty good
Reviewed: 27 August 2015
눉It was very hot outside and the airconditioning was not working sufficiant, so it was very hot inside too. Our "big medieval ballroom's" downside was, it just had one very small window, so even at night only very little fresh air could come in. But the staff brought us a big ventilator, which helped a bit.
눇The staff is very friendly and helpful. We stayed for the second time in one of their appartments. The first time we were on the top flor of an old building in a very modern appartment, this time we were in an appartment almost like a big medieval ballroom. Both were nice.
Reviewed: 24 August 2015
눉The stairs,no lift. The air conditioner was extremely noisy & only just effective. The TV and hot water service were not working properly.
눇The location was right in the centre of the main tourist hub. The staff were very helpful in finding the location as it is zone traffic restricted. The breakfast was great.
Reviewed: 13 August 2015
눉I stayed here during a heatwave. The room allocated didn't have any air-con or curtains. As the windows were very big this meant either no shutters and no privacy or close the shutters and sleep in a sauna. Luckily the helpful lady at reception let me change rooms after one night to a room with air-con.
눇The size of the rooms, the high ceilings with ornate detail.
Reviewed: 8 August 2015
눉We arrived around 10 pm after 8 hrs traveling by train and the address given when booking is not the same of the apartments, that was a bit unsettling to be taken around the streets to a different location carrying all our luggage, it would be good to be informed in advance about this.
눇The location is great next to the street with all the palazzos, and restaurants, the flat were we stayed was inside a building that was a palazzo itself so it was interesting and adifferent expirence.
Reviewed: 5 August 2015
눉This is certainly not 4 stars level hotel, 2 or 3 maximum. The bathroom was dirty. Instead the second bed was just a sofa, torn towels, the door in the room didn't lock from the inside room, poor insulation, no air conditioning, lean interior.
눇Good location, helpful staff.
Reviewed: 23 July 2015
눉It was nice they left breakfast for us in the refrigerator but the food was not great. Better than nothing though !
눇Large and clean apartment in a great location. Easy to walk to the sea as well as busy downtown area.
Reviewed: 19 July 2015
눉The "free" wifi didn't work and the person at the desk seemed unable to do anything about it, claiming that it was "a little slow" when in fact it did not work.
눇Great location, clean and spacious room
Reviewed: 7 July 2015
눉It's a bit hard to find the hotel. We can't connect the wifi..
눇the location is very good! And the room is so nice. And the receptionist is so nice, she told us all the attractions and how to get there.
Reviewed: 2 May 2015
눉The apartment was very dirty with previous gasts underwear in wardrobe. When they offered to clean, I decided to do it by my self :( to be sure that it is really clean and we can let our baby on the floor.
Reviewed: 5 April 2015
눉Our 'room' was an apt in another building down the street. It had low ceilings, bland 80s furniture, much of it stained and shabby. Heating wasn't doing the job and we called 'reception' and the one staff member on duty (who looked stressed and exhausted) had to come and open the heating control panel WITH A KEY to change the heating. It was then re-locked meaning we couldn't turn it down over night (we just opened the window - abusurd).
눇Good value considering the size, location and kitchen, but it wasn't what we booked or hoped to stay in.
Reviewed: 3 April 2015
눉staff had trouble with English; the apartment felt empty and underfurnished; breakfast was basic, ok but with ingredients from supermarket; third sleeping place as a foldout bed while there was easily space for a good normal bed in the living room
눇Large, huge loft apartment in a secure building; private large terrace on top of a building with a great view; modern kitchen facilities and modern bathroom; central location for exploring old Genoa city, port and other sights.
Reviewed: 27 March 2015
눇Wonderful location in centre of old town, easy to walk to sites The (unlinked) restuarant in the old cellars was very freindly and hood food.
Reviewed: 7 January 2015
눉It does not have the full service of a hotel. The staff are very friendly, but there are some reasonable requests they are unable to meet (wine glasses for example). We'd stay here again, but adjust our expectations
눇The hotel and apartments are in amazing locations and have stylish fit outs.
Reviewed: 10 May 2016
눇Nice big rooms, perfect location. Clean rooms, beautiful beds. Nice and friendly staff. Perfect for a stay when you visit Genova.
Reviewed: 8 October 2015
눉No hot water for the first two days of our stay
눇Great room, quiet hotel in very central location.
Reviewed: 14 August 2015
눇Super location and building
Reviewed: 12 July 2015
눇The location in an old palazzo and the historic character of the room, together with modern comfort.
Reviewed: 30 June 2015
눉If you have car, parking is a biiig problem. No near parking places. Also, wifi is not working properly.
눇Location is very good. room is nice.
Reviewed: 29 June 2015
눇Great rooms, great staff!
Reviewed: 14 June 2015
눇Posizione ideale per visitare la città. Personale gentile. Colazione abbondante. Consigliato.
Reviewed: 22 May 2015
눉Not so clean, no dishwasher
눇Large rooms and center location
Reviewed: 3 May 2015
눉We didn't expect that 4star hotel will look like a bad hostel. The worst experience ever!
Reviewed: 26 April 2015
눉Room cleaning, comfortable, room, staff soooooo bad
Reviewed: 18 March 2015
눉without hairdryer，and AC isn't strong
눇great suit for living with friends，it can lives 5-6persons，good location
Reviewed: 16 March 2015
눇Location, helpful staff, fuss free
Reviewed: 9 March 2015
눉bathroom was too small, shower impossibly small
눇location, right in the city centre next to the cathedral
Reviewed: 19 January 2015
눇Great location, friendly staff
Showing 1 - 42
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