Via Cavour 60, San Marco - Santissima Annunziata, 50129 Florence, Italy
#336 of 372 hotels in Florence
Guests' ChoiceBased on 144 hotel reviews
7.4Cleanliness
7.7
Comfort
7.6
Location
8.8
Facilities
7.2
Staff
8.6
Value for money
7.3
Free WiFi
7.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 8, 2024
Dorota
AustraliaSmall bathroom
Convenient located
Stayed in April 2024
Reviewed: March 20, 2024
Alessio
Czech RepublicToo much noise, you can hear everything is going on outside the room. The fisrt night I was unable to sleep due to the noise of a group of teenagers outside the room and corridor, I even told them off to do t make noise, yet the carry on going. I am very surprised that the reception just one floor above did not take enough actions to stop the noise as it was until 1 am at night! The next day I have reported to the reception my feedback.
The position of the hotel is very good and you can be at the main square by 10 min walk.
Stayed in March 2024
Reviewed: January 31, 2024
Poliana
IrelandWalking distance from the center of Firenze. All the facilities close by
Stayed in December 2023
Reviewed: January 15, 2024
Hall
New ZealandAmazing view
Stayed in January 2024
Reviewed: January 12, 2024
Alison
United KingdomRooms are small and shower really small.
Ideal location in the heart of florence, Great views from the rooftop terrace. Staff really pleasant. Breakfast good.
Stayed in January 2024
Reviewed: November 24, 2023
Virginia
United KingdomCarparking is valet parking and a little costly at €30 per day/part of day.
A great location with a lovely top floor roof terrace with views to the Duomo nearby; we bought drinks at reception and went and enjoyed the view. Also has a guest TV room on this level. Very close to the old centre. Walk down the street and less than 10 mins later you're in the cathedral quare. Fantastic friendly staff at reception and in the breakfast room. Good breakfast. Parking available
Stayed in November 2023
Reviewed: November 7, 2023
Paula
PortugalRoom decoration, cold room (no heating), unconfortable bed.
Bathroom was big enough, location is excellent.
Stayed in November 2023
Reviewed: November 6, 2023
April
United States of AmericaThe A/C worked, but not great, and it was a warm stay in the summer. The room would have felt very small if I was traveling with anyone else. The space provided for working in the room was very small and common areas were not always open.
The view from the back deck was great! The hotel staff were accommodating, and the room was sufficient for a single traveler. The facilities are a bit old and worn, but everything worked and was clean.
Stayed in August 2023
Reviewed: November 6, 2023
Humam
Saudi ArabiaThere was no kettle heater in the rooms and we surprised the hotel charged us 6 euro for hot water!!!!
Stayed in November 2023
Reviewed: October 5, 2023
Gianluca
United KingdomThe room was poorly maintained. The shower head was almost falling apart and the water pressure was miserable, with alternating jets of cold and boiling water. The price doesn’t justify the quality of the room and service.
Great location. There’s also a terrace with a fantastic view of the city (shown in the photos) and from our room we had the same view from the bathroom.
Stayed in October 2023
Reviewed: October 2, 2023
Ana
AustraliaBreakfast needed more variety
Location
Stayed in September 2023
Reviewed: September 30, 2023
Christine
Canadaroom wasn’t ready - had to get reception to make two twin beds out of a Queen at 10 pm.
room with a view! great location. breakfast for $7.50 Cdn
Stayed in September 2023
Reviewed: September 30, 2023
Atl
AustraliaNothing
Good air conditioning, nice staff
Stayed in July 2023
Reviewed: September 23, 2023
Marc
AustraliaInternet was terrible, could not get on most of our stay and when i could it was limited.
This is an old hotel, with average bedding. Location was ok, Internet was poor if you could log on. Breakfast was good, staff were acceptable.
Stayed in September 2023
Reviewed: August 24, 2023
Laura
SwitzerlandThe single bed was too small
Proximity to the city center was good, and the breakfast terrace overlooking the old town is great.
Stayed in August 2023
Reviewed: August 10, 2023
Rebecca
United States of AmericaThe furnishing of our room was a bit outdated- the centerpiece lamp was very hard to look at when it comes to being visually attractive. But this is not a huge deal since we were there to see a beautiful Florence and not a beautiful hotel room. However, i have to say, it’s nice to come home to a room that has some effort in aesthetics, even if minimally haha. It was hot hot when we arrived and the air conditioning was a life saver- but it does take time to cool the room!
Of course, we absolutely loved the terrace! It was so nice to be able to see the city from above. And also that we were so close to the big attractions of the city. We also loved that it was a 15-minute walk from the train station so it was easy to move around. The breakfast had an amazing view and what was provided in terms of drinks and food was of great value as well. The people who worked there were super nice and helpful as well, which always makes the experience!I definitely recommend.
Stayed in August 2023
Reviewed: August 6, 2023
Ainara
SpainThe room was very basic, it didn’t have much.
We liked the breakfast and the location.
Stayed in August 2023
Reviewed: August 2, 2023
Ayesha
United KingdomNo cold water to fill up water bottles
Nice location and nice room, staff very friendly
Stayed in July 2023
Reviewed: July 30, 2023
Şeyma
Turkeysmall and bad smell bathroom,
nice breakfast, helpful personal, good location
Stayed in July 2023
Reviewed: July 29, 2023
Alistair
New ZealandReally tiny room. Not really enough space to put your bags down
Amazing view from the room.
Stayed in July 2023
Reviewed: July 14, 2023
Benning
United KingdomNothing
Helpful staff
Stayed in July 2023
Reviewed: July 13, 2023
David
United KingdomHad to pay cash for checking as card machine not working.
Ease of getting too. Good location. Good breakfast for the price of only 5€
Stayed in July 2023
Reviewed: June 30, 2023
Khalique
ItalyIt was a really smooth stay there during my conference in Florence in summer. The staff is amazing and the service was on par.
Stayed in May 2023
Reviewed: June 26, 2023
Kayla
United States of AmericaThe beds were not comfortable, had a hard time sleeping. The rooms were a little warm and there were some flying insects in the room. The staff was friendly when prompted, but did not go out of there way to advise us about our stay in the city.
The hotel was in a good location, very walkable from the center of the city. The hotel also includes breakfast, which was nice. Overall it was a nice stay, nothing over the top but it did the job. The staff was helpful when prompted.
Stayed in June 2023
Montabaur, Germany
Istanbul, Turkey
Bogotá, Colombia
Miami Platja, Spain
Ucluelet, Canada
Pozo Alcón, Spain
Pirque, Chile
Tallinn, Estonia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content