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Reviews of Parkhotel Luna Mondschein 4 stars

Piave 15, 39100 Bolzano, Italy

#13 of 27 hotels in Bolzano

Guests' Choice

Review score

Based on 615 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.2

  • Location

    9.6

  • Facilities

    8.1

  • Staff

    8.6

  • Value for money

    7.5

  • Free WiFi

    8.6

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Showing 1 - 46

  • Reviewed: 1 October 2018

    9.2
    The hotel is located in a beautiful garden where you can sit...
    • Business trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights

    The breakfast was very chaotic. There was only one coffee machine for all the guests and sometimes you had too wait 8 minutes to get a coffee. The buffee was not large enough for so many guests. It would not have been possible to just have a quick 10 minutes breakfast and then leave for work. The people working there seemed very stressed and from time to time unfriendly when you asked about something. The communication with guests could be improved, for instance when asking for the room number. It seemed as if the staff suspected that you were not a hotel guest. The internet worked quite well in the room but not in the reception area nor on the terrace.

    The hotel is located in a beautiful garden where you can sit outside. We had a beautiful and large room with a bath thub. Very relaxing atmosphere. The spa is very nice. We attended a conference at the University of Bolzano and we could walk there in 10 minutes. T

    Stayed in September 2018

  • Reviewed: 27 September 2018

    7.5
    No parking space in parking garage near 4-star hotel
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    No parking space in the parking garage 10 meter near the hotel. I had to park 500 meter away of the hotel and the costs were 20 euro. I did not get a discount of the hotel.

    Breakfast was great!

    Stayed in September 2018

  • Reviewed: 9 September 2018

    7.1
    Very friendly and attentive reception staff, large and...
    • Business trip
    • Solo traveller
    • Comfort Single Room
    • Stayed 6 nights

    An old building that is more in need of renovations than charming. Room's floor was covered in carpet but what ever was underneath the carpet squeacked like crazy under every step. There were pubic hairs in the bath tub when I arrived, but otherwise I had no real complaints about the cleanliness. A rather strange smell in the room - I'm hoping it was some cleaning detergent instead of mold. Breakfast selection wasn't impressive, decent basics were mostly available.

    Very friendly and attentive reception staff, large and updated bathroom, wonderful location, fairly comfortable bed, wifi worked mostly quite well. However, bit on the expensive side given the outdated premises and other issues.

    Stayed in September 2018

  • Reviewed: 2 September 2018

    8.8
    Good,clean hotel, with excellent bi-lingual staff
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Easy to book, parking available on-site. Although hotel is a little dated, the rooms were very clean and comfortable. Excellent choices for breakfast, and evening meal

    Stayed in August 2018

  • Reviewed: 4 June 2018

    6.7
    The quality of bed was terrific - I cannot sleep at all.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights

    The quality of bed was terrific - I cannot sleep at all. Very small pillow and no additional one. The mattress was not flat - you lie like in a hammock. Check-in is exactly after 15:00, even if you will ask for earlier check-in in advance and have a short stay (only 2 days).

    Stayed in June 2018

  • Reviewed: 4 December 2017

    10
    Hotel exceeded our expectations prosecco with breakfast-brilliant
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights

    Location short walk from the train station along flat streets very close to the Christmas Market but far enough away not to be bothered by noise. Very interesting building - on the street front old medieval building around a courtyard then the newer section built into a large garden / park. Must be 100 years old but very attractive wide corridors large rooms huge bathroom. Friendly staff

    Stayed in November 2017

  • Reviewed: 29 October 2017

    7.5
    Central location , walking distance to places of interest ,...
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    The rooms were small , especially so when you opened your suit case . Generally dark and old , in need of renovation . Expensive in relation to hotels in other Nth. Italian towns .

    Central location , walking distance to places of interest , museum , restaurants . Beautiful garden where you could relax under large trees , and you could also have breakfast in the garden . Under cover parking right next to the lobby of the hotel and it has a lift .

    Stayed in October 2017

  • Reviewed: 16 October 2017

    7.5
    Nice hotel in a beautiful location
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 5 nights
    • Submitted via mobile

    My bed was small and very hard. Furthermore, the walls were very thin, so you could hear everything your neighbor said.

    Nice, clean hotel in a beautiful location. Very good breakfast selection and helpful staff.

    Stayed in October 2017

  • Reviewed: 13 October 2017

    10
    Outstanding staff who bent over backwards to assist us.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Drive way leading to reception was loose gravel and difficult to wheel our luggage on.

    Outstanding staff who bent over backwards to assist us. Rooms very spacious and comfortable. Well situated near the centre of town and an excellent breakfast.

    Stayed in October 2017

  • Reviewed: 19 September 2017

    8.3
    Very nice hotel close to the city center.
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 6 nights

    You can enter the hotel via the garden (from Via Piave), but the path is quite unsuitable if you have a heavy luggage. There is another entrance from the adjacent street (Via dei Bottai). The rooms towards the garden can be quite noisy during the evening when people are still outside in the restaurant.

    Very nice hotel close to the city center. All major attractions are within walking distance. Good breakfast. The bed was comfortable. The hotel also has a very good spa (with a wet and a dry sauna) as well as a nice bar. There is a large garden in front of the hotel where one can sit and relax during the evening.

    Stayed in August 2017

  • Reviewed: 11 September 2017

    9.2
    Charming. In a very lovely location not far from train station.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    A very Grand property with beautiful grounds and interiors. The older part of thd hotel was formerly a old private home and an inn when salt merchants used to come trading goods. The head receptionist took me on a little tour to see this.

    Stayed in August 2017

  • Reviewed: 3 August 2017

    8.8
    Really close to the old town, so great location.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 3 nights

    Wellness area is not defined as either a nude area or a swimsuits area. It makes it pretty uncomfortable to meet people who are dressed when you are nacked or the other way around. It would be better to have some clear guidelines on the door.

    Really close to the old town, so great location. Very nice garden around the hotel (especially for breakfast). Hotel parking was practical to come and go from.

    Stayed in August 2017

  • Reviewed: 14 July 2017

    9.6
    Pleasant hotel in the center of the city.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    A pleasant hotel in the center of the city, with ample off street parking. The rooms and beds are comfortable and there is air conditioning throughout the hotel and bedrooms. There is a lift with access to all floors. The restaurant is of a good standard and breakfast is ample. The staff were friendly and helpful

    Stayed in June 2017

  • Reviewed: 12 July 2017

    9.6
    Great stay in Bolzano!
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Italy is expensive and this property is not cheap but a great value for the money. I was worried about driving in the city but this hotel was easy to find and parking was a dream. The room was nice and clean. The hotel had a great location for exploring the city.

    Stayed in June 2017

  • Reviewed: 14 June 2017

    7.9
    A good hotel in a convenient situation.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Sometimes noisy outside but that of course was no fault of the hotel. Italy can be lively.

    Friendly, very helpful staff. Large comfortable room, big bathroom with clean towels daily.

    Stayed in June 2017

  • Reviewed: 27 October 2016

    7.1
    The location and room made up for any defects-they could do with a new lift!
    • Leisure trip
    • Solo traveller
    • Comfort Single Room
    • Stayed 7 nights

    The coffee was awful! I tried to look for tea-but all they had for tea was herbal tea-it was like drinking hot water! The breakfast crew were not great-did their best -a bit understaffed!

    Quiet area-yet very near centre of Bolzano, near train station,good place for an elderly person too. Near shops and restaurants.

    Stayed in September 2016

  • Reviewed: 14 October 2018

    9.6
    Very conveniently located.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Small bed. Small room. Not a comfortable reading chair.

    Room was simple but hotel is otherwise lovely

    Stayed in October 2018

  • Reviewed: 27 September 2018

    10
    It was an excellent hotel in a perfect situation.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    It was an excellent hotel in a perfect situation. Good parking facilities and very comfortable

    Stayed in September 2018

  • Reviewed: 25 September 2018

    10
    Wonderful place to stay in Bolzano.
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night

    Wonderful place to stay in Bolzano. Friendly staff, great breakfast, and beautiful grounds and rooms.

    Stayed in August 2018

  • Reviewed: 12 September 2018

    8.8
    Bolzano
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    no aircon. extra charge for parking. no safe.

    clean. right in tourist/historic quarter. good fan supplied.

    Stayed in September 2018

  • Reviewed: 18 June 2018

    9.6
    this is our reapeat stay ,will surely come back again...
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights

    the coffee...

    calm and peaceful property with great service

    Stayed in May 2018

  • Reviewed: 16 May 2018

    10
    Beautiful hotel with great room and breakfast in the old town.
    • Leisure trip
    • Solo traveller
    • Comfort Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything was beautiful.

    Large and beautiful room, great breakfast, beautiful building and garden.

    Stayed in May 2018

  • Reviewed: 14 May 2018

    9.2
    Central without the noise, so tranquil. Fabulous gardens.
    • Leisure trip
    • Solo traveller
    • Comfort Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Beautiful setting, love led the garden and alfresco opportunities.brilliant

    Stayed in May 2018

  • Reviewed: 20 December 2017

    8.8
    Comfort, relax and vet good food
    • With a pet
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    A strange smell in the room

    The garden, the breakfast, the spa and lication

    Stayed in December 2017

  • Reviewed: 23 November 2017

    10
    Great location, large rooms, fabulous breakfast and super easy parking. A great hotel.
    • Group
    • Comfort Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Fabulous cappuccinos and the chocolate croissants were to die for.

    Stayed in October 2017

  • Reviewed: 30 October 2017

    9.2
    Great location with friendly staff and a gorgeous garden.
    • Leisure trip
    • Group
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    A little dark in the reception area.

    Easy parking right by reception. Cappuccino at breakfast was a delight.

    Stayed in October 2017

  • Reviewed: 28 September 2017

    10
    Excellent breakfast
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Parking a little pricy.

    Excellent breakfast

    Stayed in September 2017

  • Reviewed: 9 September 2017

    9.2
    Broken bits
    • Leisure trip
    • Group
    • 4 rooms
    • Stayed 5 nights

    Broken bits

    Stayed in September 2017

  • Reviewed: 1 January 2017

    9.2
    Great place.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 4 nights
    • Submitted via mobile

    Great hotel in the middle of Bolzano. Very comfortable and clean. Very good staff all very helpfull.

    Stayed in December 2016

  • Reviewed: 28 November 2016

    9.2
    great breakfast, excellent location, spa small but nice, it...
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night

    overpriced for what it is

    great breakfast, excellent location, spa small but nice, it is like you walk back in time in a good and bad way

    Stayed in November 2016

  • Reviewed: 23 October 2016

    9.6
    Elegant old world hotel with posh rooms
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Another elevator? Long wait time .

    Great location and the beginning of an 11 day bike trip which was organized by Tripsite.com.

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 7 April 2016

    9.2
    Hotel was easy to find and accessible by car.
    • Leisure trip
    • Couple

    Nothing. The hotel provided everything I expected to a high standard.

    Hotel was easy to find and accessible by car. Spacious room and great staff who were always willing to help.

  • Reviewed: 8 December 2015

    8.3
    Great location close to pedestrian area, very nice spa, and...
    • Leisure trip
    • Couple

    Spa is not free for all room categories. Also, customer service via email and phone could be improved, we had a hard time finding out what type of room we would actually get - and differences are huge.

    Great location close to pedestrian area, very nice spa, and some rooms have balconies that overlook the park.

  • Reviewed: 18 November 2015

    7.9
    Located in the center of all you want to do in Bolzano.
    • Couple

    2 thing in the room were not so well 1. shower head could not be hung up and weak water pressure. 2. the mattress had a bumpy texture not so pleasant

    Located in the center of all you want to do in Bolzano. The garden is beautiful, so relaxing. wonderful restaurant.

  • Reviewed: 12 November 2015

    10
    Beautiful gardens and delicious breakfast.
    • Leisure trip
    • Couple

    Can't think of anything we didn't like.

    Beautiful gardens and delicious breakfast. The staff made you feel relaxed and pampered. We felt very safe and well taken care during our one-night stay. We would like to return one day if ever in the area.

  • Reviewed: 6 October 2015

    10
    The hotel room was elegant, comfortable, and had a great...
    • Leisure trip
    • Couple

    The hotel room was elegant, comfortable, and had a great location. Within walking distance from train station and bus station was very convenient. Helpful reception staff and superior breakfast. Would definitely stay there again.

  • Reviewed: 18 June 2015

    9.2
    You need to understand parking in the 'centro...
    • Leisure trip
    • Couple

    You need to understand parking in the 'centro storico' - the hotel itself was great, food, staff, cleanliness, etc., but having attached parking and literally steps away from the historic centre put it over the stop.

  • Reviewed: 2 March 2015

    5.4
    Location was perfect -- on a quiet street, but easy reach to...
    • Leisure trip
    • Couple

    Reception experience on one particular staff members was repeatedly negative, from the minute we walked in after parking the car, to checking the spare room options available. Hotel itslef is a really, really old property with dated interiors of the lobby/reception/restaurant, and even more so when you get closer to your room. Elevator is right from 1980s if not older; corriodor on 1st floor looked like one from horror movies, with a spare baby cot 'parked' in the corner, worn-out fitted carpet, wide-opened cupboard with etra sheets/towels inside, weird wall and light designs. Room was even worse, with odd wallpapers in the entrance hall, and mute colors of the room. Bed was comfy though, with fresh duvet and pillows, and good matress. And above all -- the price! Come on people, this is Bolzano, a nice town for sure, but doesn't mean you can charge so much for a hotel so old, so uninspiring, with close to rude staff (perhaps, bad luck on a particular person), which doesn't feel 4* at all. Won't even think about staying there again.

    Location was perfect -- on a quiet street, but easy reach to pedestrian-only historic parts of the town. Excellent parking.

  • Reviewed: 12 May 2016

    7.5
    atmosphere, friendly stuff
    • Business trip
    • Solo traveller

    for this prize: breakfast a little bit poor and interior a little bit out-of-date

    atmosphere, friendly stuff

  • Reviewed: 5 January 2016

    9.2
    Silent corner of busy city center
    • Leisure trip
    • Couple

    Dated furniture

    Silent corner of busy city center Good breakfast

  • Reviewed: 3 January 2016

    6.3
    Centrally situated good restaurant
    • Leisure trip
    • Solo traveller

    Room was not ready before 3 pm very slow service in the Restaurant and no safe in the room

    Centrally situated good restaurant

  • Reviewed: 29 October 2015

    9.6
    Helpful staff.
    • Leisure trip
    • Couple

    Helpful staff. Good location. Easy parking.

  • Reviewed: 29 September 2015

    8.3
    Excellent location.
    • Leisure trip
    • Couple

    Excellent location. Rooms were of generous size. The atmosphere was pleasant and the breakfast was ample and tasty.

  • Reviewed: 8 September 2015

    7.9
    Location
    • Leisure trip
    • Couple

    The breakfast was crowded. There was a wedding on the night we stayed at the hotel and it was very noisy.

    Location

  • Reviewed: 11 August 2015

    10
    The location on a wooded lot in the middle of town cannot be...
    • Leisure trip
    • Couple

    The location on a wooded lot in the middle of town cannot be better. Excellent breakfast.

  • Reviewed: 11 March 2015

    8.3
    Nice room with balcony with wifi.
    • Leisure trip
    • Group

    Pay for parking

    Nice room with balcony with wifi. nice breakfast & parking space

There are also 26 reviews without text. These impact the overall review score.

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