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Reviews of Hotel Philia 3 stars

Via Palestro 88, Central Station, 00185 Rome, Italy

#936 of 965 hotels in Rome

Guests' Choice

Review score

Based on 156 hotel reviews

6.2

Score breakdown

  • Cleanliness

    6.3

  • Comfort

    5.7

  • Location

    7.5

  • Facilities

    5.5

  • Staff

    6.4

  • Value for money

    5.8

  • Free WiFi

    5

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Showing 1 - 28

  • Reviewed: 17 October 2018

    3.8
    Disappointing stay, ruined my experience of Rome
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing, very dark, grim hotel, no natural light in room, could just about walk around the bed is was so crammed and no hot water during my stay despite me complaining every day! Pictures are deceptive, gives the impression the rooms are spacious & bright, not at all! Breakfast pastries were not very fresh and were covered with way too much sugar,

    Nothing

    Stayed in October 2018

  • Reviewed: 27 May 2018

    4.2
    AC isn’t working at Room.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    AC isn’t working at Room. When we asked staff who said they switch on AC more than 23 degrees but on the Day temperature was 22 degrees. There is only one charging point which one was connected to TV connection. Staff is also no good customer service So we are totally disappointed

    Stayed in May 2018

  • Reviewed: 22 April 2018

    5.0
    Near Roma Termini Station.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights

    I have booked for 2 rooms, where all of are 4 adults and 2 kids (6yrs old and 3yrs old). We were asked to pay additional for the 6 yrs old since allowed only per room is 1. I have told the Receptionist that since we booked 2 rooms; we shouldn't be charge as technically she can consider 1 kid for each of the 2 rooms we booked. She insisted that it cannot go since we are the parent and the 2 kids for sure will stay in 1 room. I told her as per your policy, as long as we do not ask for extra bed we shouldn't be charged. But she still insisted us to pay :(

    Near Roma Termini Station. There is lift/elevator compared to None for the other hotel

    Stayed in April 2018

  • Reviewed: 3 April 2018

    2.5
    Nothing, No Wi-fi and no light in room is working.
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night

    Nothing, No Wi-fi and no light in room is working. Staff is so rude in behavior.

    Nothing, No Wi-fi and no light in room is working. Staff is so rude in behavior.

    Stayed in April 2018

  • Reviewed: 28 March 2018

    5.8
    Even for one night it could be better.
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    No wifi, no toulet paper, too noises, breakfast only breads, no fruits, no eggs.

    No toilet paper. Wifi didn’t work, when I called the staff to fix it to me, it was outside my room, I went back in and it never works again. Too noise.

    Stayed in March 2018

  • Reviewed: 21 March 2018

    5.8
    Not bad, but not very good...
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The old guy looked like Albert Einstein (i believed the owner of the hotel) is very rude, no attitude, negative zero attitude.. They dont have waiting area. we arrived early morning, we dont have choice but to go out of the hotel and stay outside instead of sitting and relaxing while waiting for us to check in. No hot water in the morning. very plain breakfast.. no atleast egg or any meat.

    The thing that made us well is the location. very close to temini station. one bus ride away from airport. walking distance to some attractions. There was one egyptian guy named Mohamad who helped us during our stay. only this guy!

    Stayed in March 2018

  • Reviewed: 20 March 2018

    2.5
    Nothing is good in this place .
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything

    Nothing is good in this place .. first this is not a 3 stars hotel and photos on website are fake .. it is a hostel and maybe worse .. lift door is broken .. hot water is rarely in the tap and they keep saying that they will fix .. room smell is awful , blankets and sheet smell like a dog peed on it .. stuff don’t care .. extremely poor breakfast .. room walls are very thin you can hear inappropriate sounds from other rooms .. very bad experience I would never repeat again

    Stayed in March 2018

  • Reviewed: 14 October 2017

    8.3
    Value for money
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights

    Surrounding is not too friendly during night.

    Easy access to the public transport. Walkable from the Roma termini. Kind and friendly staff. Room is quite small for two but with more comfort.

    Stayed in October 2017

  • Reviewed: 15 September 2017

    2.5
    Not recommend it at all
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The rooms are too small, no clean at all. I paid for a double bed and I got a single one with two pillows on it instead. Wi fi was not working . In any case the wi fi was free only for one hour. Building was not maintained at all. The photos of the hotel are not related to the reality. The location was really central but the neighborhood seemed dodgy.

    The location was good

    Stayed in September 2017

  • Reviewed: 10 July 2017

    5.0
    No hot water, old building, well located
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights

    I stayed three nights in hotel Philia during which I could never take a hot shower as there were no hot water or even the warm! I asked everyday but nothing changed. When you book the room, it is written 'Free Wifi', as you reserve, in the confirmation you see that you should pay around 8 euros/day for internet. The internet speed was so slow and if you travel for work, this hotel is not a good option. In the price I payed for the room, breakkfast was included, however, on my arrival, they refused to accept that and it only got accepted when I showed them the confirmation and they called the manager!

    The room was clean! The hotel is near the train/metro station 'Termini'. You have access easily to line A and B which can lead you to Vatican, Barberini, spanish steps, colosseum, and etc. Also just behind the hotel you can take the bus 492 or C3 and go to downtown.

    Stayed in July 2017

  • Reviewed: 8 July 2017

    5.4
    I had to change my room two times!
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights

    I had to change my room two times! The Italian guys in reception and staff were nice and supportive but, at least, one of the following items did not work: 1- Warm Water for taking shower 2-Air Condition 3-TV 4-Fridge ...

    Stayed in July 2017

  • Reviewed: 16 January 2017

    7.1
    good location
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights

    that the wifi was just for half an hour, then you have to pay if you aren't for breakfast, that you couldn't pack it

    central heating, location

    Stayed in December 2016

  • Reviewed: 11 July 2018

    10
    Good location and very friendly staff
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Good location and very friendly staff

    Stayed in July 2018

  • Reviewed: 26 March 2018

    4.6
    It was convenient
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    The hotel is old and staff not welcoming

    Location

    Stayed in March 2018

  • Reviewed: 30 May 2017

    9.6
    I HAVE BEEN STAYING HERE FOR SEVERAL YEARS.
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    I HAVE BEEN STAYING HERE FOR SEVERAL YEARS. fantastic LOCATION!

    Stayed in May 2017

  • Reviewed: 7 November 2016

    10
    Nice place
    • Leisure trip
    • Solo traveller
    • Economy Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Your location is good... The traIn station is near and the metro stop too... Nice place...

    Stayed in October 2016

  • Reviewed: 3 November 2016

    7.5
    Good
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 6 nights
    • Submitted via mobile

    The shower box was top small for me.

    The hospitality of the mangers and the clean environment.

    Stayed in November 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 31 March 2016

    4.2
    It's near the train station
    • Leisure trip
    • Solo traveller

    Unrealistic visitors restriction & guests charges. Some of the staff were not excellent in communicating properly on their services. The exact details of the hotel requirements were not outlined on the website which would aid customers decision making in selecting the hotel. The male cleaner was horrible & very unprofessional. I suggest they review their services processes in order to suite their customers desires and should update all information on their services & restrictions on their website with all the hidden charges.

    It's near the train station

  • Reviewed: 20 January 2016

    2.5
    Nottingham even the location.
    • Leisure trip
    • Couple

    It ıs not a 3* ıt ıs more a Hostel. Rooms are cold, ac does not work. Rooms are very old and dirty...the bed smells awful.. Rooms are not like the photos. Wi fi is not free and anyway ıf You pay and buy WiFi ıt has always weak signal...manager and Staff are rude...

    Nottingham even the location...

  • Reviewed: 6 January 2016

    2.9
    Rooms are extremely small, only the bed fits.
    • Leisure trip
    • Family with older children

    Rooms are extremely small, only the bed fits. Floor made of marble and no heating made us got sick on the very first day of the trip. Bed linen disgustingly dirty. Wi-Fi is only for 30 minutes. Book in advance and you will find a hotel twice as better for half of the price.

  • Reviewed: 11 April 2016

    7.1
    Breakfast isnt good enough
    • Leisure trip
    • Group

    Breakfast isnt good enough

  • Reviewed: 24 October 2015

    2.9
    really bad services¨-non professional, not clean, room was...
    • Business trip
    • Solo traveller

    really bad services¨-non professional, not clean, room was not prepare, noise during night.

  • Reviewed: 12 October 2015

    3.8
    Location
    • Leisure trip
    • Couple

    Very dirty and dusty. Lift was a death trap

    Location

  • Reviewed: 15 September 2015

    7.5
    The staff were really friendly.
    • Leisure trip
    • Group

    There wasn't any tea making facilities and the breakfast was very poor.

    The staff were really friendly.

  • Reviewed: 14 September 2015

    5.0
    Even paid couldn' use wifi in the room,refrigerator...
    • Business trip
    • Solo traveller

    Even paid couldn' use wifi in the room,refrigerator didn't work,it took 3days to change it,breakfast was really poor

  • Reviewed: 4 June 2015

    5.4
    The location
    • Leisure trip
    • Couple

    the wi fi

    The location

  • Reviewed: 19 May 2015

    9.6
    The room was comfortable and clean.
    • Leisure trip
    • Couple

    The room was comfortable and clean.

  • Reviewed: 13 May 2015

    3.3
    The room was very small and the bathroom was smelly,dusty ,...
    • Leisure trip
    • Couple

    The room was very small and the bathroom was smelly,dusty , no wifi and one receptionist did't spoke english. no control for tv and aircondition

There are also 9 reviews without text. These impact the overall review score.

Showing 1 - 28

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