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Reviews of Hotel Plaza Opéra 4 stars

Via Nicolò Gallo 2, Ruggero Settimo, 90139 Palermo, Italy

#27 of 72 hotels in Palermo

Guests' Choice

Review score

Based on 312 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.1

  • Location

    9

  • Facilities

    7.7

  • Staff

    8.3

  • Value for money

    7.8

  • Free WiFi

    6.9

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Showing 1 - 55

  • Reviewed: 11 July 2018

    9.2
    Fantastic hotel right in the heart of Palermo
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 10 nights

    Nothing negative to report

    Very nice hotel which exceeded my expectations for the price point. Friendly staff, great breakfast which certainly sets you up for the day, including cappuccino. I had an ankle injury and the staff (thanks Andrea, Federica, Joshua, Sergio) were great helping me out with food and supplies for a few days when I needed to rest. The Hotel has excellent location and very convenient for the sites and transport links.

    Stayed in July 2018

  • Reviewed: 9 June 2018

    8.8
    Stay for the location
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights

    Parking nightmare! Buffet breakfast not so good, and servers rude and abrupt.

    Location superb. Staff friendly and professional with great local recommendations.

    Stayed in June 2018

  • Reviewed: 21 May 2018

    6.3
    Just OL
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast room staff were poor and one positively rude. Seating totally inadequate . Breakfast was like being in a zoo.

    Front desk staff were helpful . Location good.

    Stayed in May 2018

  • Reviewed: 10 April 2018

    7.1
    Comfortable and well located although not luxurious. Returned visitor.
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 3 nights

    Noisy when windows open. Cold with a/c.

    Location. Staff are friendly. I have returned to stay at this hotel on various occasions in the last year. This is a good sign.

    Stayed in April 2018

  • Reviewed: 9 January 2018

    9.6
    Location - great restaurants in our street.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Initially booked standard room, with small bathroom & no tea, coffee making facilities. Upgraded at a small cost, with King size bed & large bathroom. Also found the breakfast not 4 star standard, according to Australian standards. No freshly squeezed juice.

    Location - great restaurants in our street. Bed very comfortable. Easy access to bus for touring & airport.

    Stayed in January 2018

  • Reviewed: 4 January 2018

    5.8
    Great room, but...
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 3 nights

    There were only two tissues in the box in the bathroom when we arrived and these were not replaced after the box was empty. One of the toiletries in the bathroom had been used previously. The bread at breakfast was unexciting and not reflective of the wonderful bread available in Italy. A man in the neighbourhood screamed for about four hours one night. Secure wifi is not provided and a friend was concerned that his contact list had been hacked.

    Room was a good size with a fabulous bath. Easy to walk to main shopping district and some tourist locations.

    Stayed in January 2018

  • Reviewed: 7 October 2017

    7.9
    Pleasant hotel about a twenty minute walk away from the historic centre of Palermo.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights

    Rooms, although perfectly adequate for a city, were not very spacious.

    Comfortable beds and lovely Ortigia toiletries. Tea and coffee facilities in the room which is unusual in Sicily in my experience.

    Stayed in October 2017

  • Reviewed: 29 September 2017

    9.6
    The staff were wonderful, particularly Sylvie.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights

    The WIFI was not very good and kept dropping out. That was really the only negative about the hotel.

    The staff were wonderful, particularly Sylvie. She went above and beyond trying to help us get things sorted out. We were in the hotel 6 nights all up and had to change plans because of winds in Sicily disrupting ferry services. They could not have been more helpful. Full marks!

    Stayed in September 2017

  • Reviewed: 21 September 2017

    3.3
    Will return to this hotel and recommend to anybody
    • Leisure trip
    • Group
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Over charge for additional bed within a room at euro 110. Milan Duomo 5 stars hotel townhouse galleries charge euro 75. This is ridiculous for 4 stars hotel at Palermo charing higher rate than Milan Duomo

    Nothing

    Stayed in September 2017

  • Reviewed: 13 September 2017

    8.8
    Hotel was awesome, but Palermo as holiday destination was a big mistake.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    staff doesn't speak english except two receptionists No tea/coffee pot in the room

    Cappucino! Delicious breakfast Comfy bed Position of hotel in city centre including airport transfer (just for 6eur/person) nearby Tickets to Mondello beach including place/deckchair and transport for 12,50eur for whole day Hotel was awesome, but Palermo as holiday destination was mistake

    Stayed in August 2017

  • Reviewed: 13 September 2017

    10
    Good, very comfortable hotel in a great area.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    This hotel was even nicer, coming from the horrible place we had originally booked into. It was all good.

    This hotel exceeds it's billing of 8.5. It is extremely well located, with very helpful staff and very comfortable room. Plaza Opera is a really nice, comfortable hotel in a lovely area. We moved here from a "boutique hotel" (actually a horrible little B&B) in the Albergeria (code for slum) district which was so dreadful we didn't even stay the night (and therefore can't write a review of it). Bizarrely, the horrible little B&B was rated 9.2. Something wrong there somewhere! What this has taught us is that one needs to analyse individual reviews rather more carefully than we had done heretofore.

    Stayed in August 2017

  • Reviewed: 24 August 2017

    7.5
    Like it
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    They have an old internet system where you would need to login with extra username and password and it can only take one devise. Not very practical. Not allowed me to park in the free parking space near the hotel but in the nearby dirty garage where you pay 15 euro per night..

    It is walking distance to to the heart of Palermo.. service was super friendly. Breakfast guys were super cool. Had my dopio-espresso ready for me.

    Stayed in August 2017

  • Reviewed: 26 June 2017

    10
    Good for Palermo
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night

    Nice cold air con it was 38 degrees outside! Friendly staff although the bar shut a bit early, good recommendations for restaurants and all within walking distance. We were only there a night but v happy.

    Stayed in June 2017

  • Reviewed: 22 June 2017

    5.4
    Perfect location if you need to get to the airport.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    Very frosty greeting at reception. Feels like a travel lodge. Rooms could do with a bit of updating. Ours was on the second floor; small, bland featureless. Perhaps the rooms further up are better. Breakfast was good, apart from the juice which wasn't fresh and the coffee which was inexplicable.

    Great location for the airport bus, and exploring the city.

    Stayed in June 2017

  • Reviewed: 29 April 2017

    5.8
    Serviceable but could have been better.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights

    The floor of our room was not very clean The internet kept dropping out when we wanted to use it. You also had to connect everytime by putting the password in when you wanted to use it. There were no powerpoints to charge up phones or laptops. No tea or coffee making facilities.

    The location of the property. You could have a drink at the bar at the end of the day with a happy barman.

    Stayed in April 2017

  • Reviewed: 19 September 2018

    10
    A great hotel
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 2 nights

    Breakfast was a bit ordinary.

    The service from reception and the bar were exceptional ,but breakfast staff not as good.

    Stayed in August 2018

  • Reviewed: 15 September 2018

    8.8
    Reasonable sized clean room.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Reasonable sized clean room. Very helpful friendly staff when I arrived at 11pm. Close to the bus stop for the airport bus.

    Stayed in September 2018

  • Reviewed: 1 September 2018

    7.5
    Staff at breakfast were really friendly.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No comment

    Staff at breakfast were really friendly. Reception were always helpful.

    Stayed in August 2018

  • Reviewed: 6 August 2018

    7.5
    Nice hotel with, nice staff
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights

    A litle bit more varity in the breakfast.

    Nice hotel with, nice staff

    Stayed in July 2018

  • Reviewed: 11 July 2018

    10
    Excellent location, extremely friendly staff especially...
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Excellent location, extremely friendly staff especially breakfast staff, comfortable bed, good facilities, accessible parking.

    Stayed in July 2018

  • Reviewed: 7 July 2018

    9.2
    Great breakfast, very comfortable bed, fully equipped...
    • Business trip
    • Group
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The underground breakfast room!

    Great breakfast, very comfortable bed, fully equipped bathroom

    Stayed in July 2018

  • Reviewed: 28 May 2018

    7.5
    Poor breakfast selection
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Poor breakfast selection

    Stayed in May 2018

  • Reviewed: 9 May 2018

    7.1
    Location and helpful staff
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    A bit small

    Location and helpful staff

    Stayed in May 2018

  • Reviewed: 7 May 2018

    7.5
    Location overcomes any niggles
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Parking available but extremely tight

    Location allowed walking access to city

    Stayed in May 2018

  • Reviewed: 6 May 2018

    8.3
    Location, clean, size of the room
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was very poor

    Location, clean, size of the room

    Stayed in May 2018

  • Reviewed: 4 May 2018

    7.9
    I enjoyed my stay and I would recommend it to others.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast could be improved.

    Excellent location

    Stayed in April 2018

  • Reviewed: 4 May 2018

    9.6
    It was perfect
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Nothing at all

    Excellent hotel, location and staff

    Stayed in May 2018

  • Reviewed: 30 April 2018

    7.5
    Quick stay
    • People with friends
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Ease of stay

    Stayed in April 2018

  • Reviewed: 5 April 2018

    5.4
    Completely overrated
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Not even one plug socket in the room to charge a device! Lots of mild in bathroom. Breakfast in catacomb

    Good location

    Stayed in April 2018

  • Reviewed: 15 March 2018

    7.9
    Very limited bar service , especially in the evening.
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 3 nights

    Very limited bar service , especially in the evening.

    Stayed in March 2018

  • Reviewed: 13 March 2018

    8.3
    The location was convenient, the place is well served by...
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 5 nights

    Working in the room on the desk was difficult.

    The location was convenient, the place is well served by public transport.

    Stayed in March 2018

  • Reviewed: 31 October 2017

    7.5
    Personnel in chargé of breakfast
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Personnel in chargé of breakfast

    Stayed in October 2017

  • Reviewed: 27 October 2017

    9.2
    Great location nice staff
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    As our room was on the third floor above street level it was very noisy.

    Nice hotel with very nice staff. Comfortable room but no view.

    Stayed in October 2017

  • Reviewed: 16 October 2017

    8.8
    Great location and beautiful room with large terrasse
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast

    Great location beautiful room

    Stayed in October 2017

  • Reviewed: 28 September 2017

    6.3
    Average room . Very helpful staff. Good location
    • Leisure trip
    • Group
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Room and shower too small

    Very helpful reception staff.

    Stayed in September 2017

  • Reviewed: 17 August 2017

    7.5
    No complaints
    • Leisure trip
    • Couple
    • Standard Single Room
    • Stayed 3 nights

    No complaints

    Stayed in July 2017

  • Reviewed: 9 August 2017

    8.3
    A simpatia do staff do hotel é fantástica!
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 7 nights

    A simpatia do staff do hotel é fantástica!

    Stayed in July 2017

  • Reviewed: 8 August 2017

    7.9
    The roofterrace
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The roofterrace

    Stayed in August 2017

  • Reviewed: 6 August 2017

    7.5
    Wifi
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Wifi

    Stayed in August 2017

  • Reviewed: 22 June 2017

    7.5
    Rooms were comfortable Ando location very good.
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Wifi

    Rooms were comfortable Ando location very good.staff helpful. Very poor wifi connection

    Stayed in June 2017

  • Reviewed: 21 May 2017

    10
    Well located.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    Room was a little small

    Well located. Nice, helpful staff

    Stayed in April 2017

  • Reviewed: 6 March 2017

    9.6
    Great value hotel in central location
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 8 nights
    • Submitted via mobile

    Clean comfortable rooms lovely sun terrace on roof. Very helpful and friendly staff nothing too much trouble. Good central location.

    Stayed in March 2017

  • Reviewed: 20 October 2016

    9.2
    Pleasant in a great location
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    No kettle for making tea

    The location - close to everything

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 3 May 2016

    8.3
    I like hotel very much.
    • Leisure trip
    • Couple

    A bit fare from the center . But it's good to have a walk after Italien dinner . If you are taking a train tour from downtown , ask him in advance to stop for you in closest point from hotel

    I like hotel very much. The sheats and towels are white and smells fresh. No surprise with the room and reservation . Room was quite as the windows were not on the street . Room has enoug space for two. You will not have much time to spend in it any way. Plenty things to see in this beautiful city .

  • Reviewed: 9 July 2015

    9.6
    Very friendly and helpful staff, very good location (the...
    • Business trip
    • Solo traveller

    The door pass didn't work but they gave me the manual key. The air conditioning in the room was noisy. Luckily it was also really efficient so I didn't need to keep it on much anyway. They said they were aware of the problem and looking into solving it. The cappuccino at breakfast was pretty bad which is a shame for an Italian hotel. There's no reason why they can't make a decent coffee or get a better machine. It spoiled what was otherwise a good breakfast selection. I think the mini bar in the rooms is too expensive (€3 for a small bottle of water, €4 for a very small fruit juice) which makes no sense to me. If things were a little cheeper I would have bought something for convenience but not at those prices.

    Very friendly and helpful staff, very good location (the airport bus stops just around the corner at Politeama), easy to reach the historical centre by foot, good breakfast (except the coffee), clean room, great terrace on the roof for relaxing in the evening. Wifi free and works well in the room.

  • Reviewed: 10 February 2015

    9.6
    Quiet location, helpful and friendly English-speaking staff,...
    • Leisure trip
    • Couple

    Lack of coffee/tea-making machine in the room.

    Quiet location, helpful and friendly English-speaking staff, modern furnishings, good breakfast choices.

  • Reviewed: 17 April 2016

    5.8
    The staff was friendly and helpful
    • Business trip
    • Solo traveller

    There was only on outlet in the room and bathroom. Not updated for modern technology

    The staff was friendly and helpful

  • Reviewed: 29 January 2016

    9.6
    Everyting
    • Leisure trip
    • Couple

    Everyting

  • Reviewed: 25 October 2015

    9.6
    Location
    • Leisure trip
    • Couple

    Breakfast food and service below expectation

    Location

  • Reviewed: 28 July 2015

    8.3
    Location to centre of city centre
    • Leisure trip
    • Family with older children

    poor restaurant / bar facilities

    Location to centre of city centre

  • Reviewed: 15 June 2015

    8.8
    Very helpful and friendly staff
    • Leisure trip
    • Couple

    Very helpful and friendly staff

  • Reviewed: 13 June 2015

    10
    Short walks to everything I was interested in, great room...
    • Leisure trip
    • Group

    Short walks to everything I was interested in, great room and breakfast….also very nice "meeting room" for our tour group to get together .

  • Reviewed: 16 May 2015

    7.9
    Location, friendly and competent staff.
    • Leisure trip
    • Couple

    Room is a bit worn and rough around the edges.

    Location, friendly and competent staff. Bed and linen are comfortable.

  • Reviewed: 12 April 2015

    10
    Location, Staf, Room
    • Leisure trip
    • Couple

    Location, Staf, Room

  • Reviewed: 20 January 2015

    8.8
    Location
    • Leisure trip
    • Couple

    Extra small room,no coffee in rm or available elsewhere in the hotel

    Location

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