very friendly staff and good location

Stayed in April 2024

All good.

Excellent location, very pleasant stay

Stayed in April 2024

The TV has virtually no channels in English. It would be great if the cable service added movie channels, Fox news, and CNBC, etc. The hard wood floors are great but you can hear the noise from guest in the suite above. It would be nice to have a fitness center.

Everything about the Room especially the size, The hotel service is the absolute best. The hotel location is great. Quiet and in a great city location. The room location within the hotel was great. The breakfast is very good.

Stayed in March 2024

Air conditioning would be working at 16 or change over ventilation.

Verry nice property,people and location

Stayed in February 2024

Nothing.. perhaps lacking a bit of breakfast variation

Spacious rooms, attentive service, private spa facilities

Stayed in February 2024

No thing

What I liked is the location of the hotel, the beauty of the hotel, and the staff of the hotel

Stayed in January 2024

The staff are exceptional. The location is perfect.

Stayed in January 2024

Incredible location. Warm and welcoming staff who were helpful with restaurants, activities, cabs, etc. Will stay here again if I ever make it back.

Stayed in November 2023

The suites were amazing, the spa also very good. Location was a few metres from Pontevecchio and the guy Santiago was very helpful.

Stayed in November 2023

Though bathroom, shower is nicely renovated and furnished, however hand basin drainage wasn’t draining properly

Location and staff members

Stayed in October 2023

The room was on a relatively busy street and was not particularly soundproof so there was some street noise. The room has a shower/tub combo and was a slight issue to step over to get in.

The room was spacious and comfortable. It was equip with a frig, an espresso and tea pot, a hot plate, plates, utensils and glasses.

Stayed in October 2023

Nothing to complain about

The location is excellent and the staff are absolutely wonderful. The box of chocolates from my husband’s birthday really made his day.

Stayed in October 2023

Misleading spa information as an 80 euro charge for the hour and for the rates paid expect to be included

Great hotel and well located in central florence...comfortable beds and the spa facilities unique in florence. Very attentive staff

Stayed in October 2023

Bed wasnot comfortable

Location , clean and nice and supportive staff

Stayed in October 2023

We had an amazing stay for two nights, the staff were incredibly helpful and knowledgeable. They really made the trip very special.

Stayed in October 2023

Nothing

Great location, quiet, right in the heart of Florence

Stayed in September 2023

Loved everything about it - the location, the quality, cleanliness, style. Luxurious. And the service was exceptional.

Stayed in September 2023

Nothing to complain about.

The hotel was in an excellent position for exploring Florence and surrounding sights, the room was clean & comfortable. The staff were all very friendly and couldn't do enough to help, from recommendations for restaurants to even making a reservation for you. We also got recommended a day trip and they organised that for us too. The breakfast was very nice, we even got a little bag for breakfast as we were checking out before breakfast was served, which was a lovely touch.

Stayed in September 2023

This is a minor concern, but the musty odor upon reaching the 2nd floor where I believe most rooms are located was noticeable, but as we weaved our way to our room I also came upon an absolutely delightful scent via reed diffusers and regret not documenting the name! I'd love for my home to smell like it. :) Overall we had a lovely stay!

This was our splurge stay for our visit to Italy, and it did not disappoint. We really loved the dual shower heads in the shower, enjoying the slippers and robes, separate beds for my kids to comfortably sleep in their own space, separate room for me and my husband, and of course the prime location just minutes from the Ponte Vecchio. We found ourselves taking respite after walking around Florence during the day. Because the city is so walkable, we found ourselves gaining far more steps here than when we were in Rome, Sorrento, and Venice. Therefore having a place to rest our feet, take a nap, and rejuvenate before exploring in the late afternoon/evening was key. We also really enjoyed being on this side of the river because had we stayed on the other side, I anticipate we'd have explored less of this area. The front desk team were always lovely and welcoming! Despite being so close to where crowds congregate heading into and out of the Ponte Vecchio, we heard no noise and enjoyed peaceful, quiet nights in our room! Lastly, I was SO happy with the Acqua di Parma bath and shower products - I will always think of my time in Italy thanks to these scents!

Stayed in August 2023

all the staff very friendly and nice . the room is big and moden

Stayed in July 2023

Nothing really. We were given a ground floor room as we wanted to check in early and only GF available. Better to take a room on the higher floors if you want more privacy.

Great location, super friendly and helpful staff. All top attractions within easy walking distance.

Stayed in July 2023

The room was spacious, clean and comfy. Our kids loved the jacuzzi and the double shower in the washroom. The staff were so friendly. Location of the hotel was just walking distance from the main attractions.

Stayed in July 2023

Great location, super clean, great staff.

Stayed in July 2023

For my one night stay, I didn't find anything I didn't like

Staff at the concierge were really amazing and accomodating! And the location was PERFECT!!!

Stayed in June 2023