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Reviews of Ranch Palace Hotel 4 stars

Via Guantai Ad Orsolone 78, 80131 Naples, Italy

#19 of 158 hotels in Naples

Guests' Choice

Review score

Based on 347 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    8.7

  • Location

    7.5

  • Facilities

    8.6

  • Staff

    9.1

  • Value for money

    8.4

  • Free WiFi

    8.7

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Showing 1 - 50

  • Reviewed: 2 July 2018

    10
    Proximity to airport.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Proximity to airport. Excellent pizzeria served til 10.30 which was perfect as we arrived late. V nice hotel given the general area of Naples. Perfect for our overnight stay.

    Stayed in July 2018

  • Reviewed: 27 June 2018

    9.2
    4 star hotel with 5 star service!!
    • Business trip
    • Solo traveller
    • Budget Single Room
    • Stayed 5 nights
    • Submitted via mobile

    The property is rather secluded on a hill with very few shops around you. Whilst not essential, a gym or fitness room would have been quite nice. Not everyone can speak excellent English however , the team are happy to go above and beyond to ensure you get the best treatment

    Great team of friendly and helpful staff lead by Mr. Salvatore. Free shuttle service to Policlinico is an excellent way to get to Antonio Cardarelli Hospital or connect to the Metro service... Thanks to Mr Giovanni. Ellena is very helpful and knowledgeable. Her good command of English was really helpful for assisting a first time traveller to Italy. The support staff including Ana Lisa and Angelo were also very helpful. Excellent breakfast food service and Dinner. Antonio and co are friendly and efficient. Pizza and pasta pommodoro are really well made. Overall a great, clean place to stay. WiFi works really well.

    Stayed in June 2018

  • Reviewed: 7 June 2018

    9.6
    Staff was helpful.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights

    Nothing negative.

    Staff was helpful. Hotel is a little out of down town but they have shuttle to the metro station. We went out very early in the morning, so I cannot comment the breakfast but in the night, when our child is hungry, the brought us milk and cookie. This was really nice :)

    Stayed in June 2018

  • Reviewed: 25 May 2018

    9.2
    Rooms were big and comfortable!
    • Business trip
    • People with friends
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Wifi was a little slow at times and no one spoke great English so to communicate was difficult but was ok! Breakfast was limited.

    Rooms were big and comfortable! Beds were great and very modern feel to the whole place!! Food was fantastic at dinner. Location was great!

    Stayed in May 2018

  • Reviewed: 21 May 2018

    7.9
    shuttle was an excellent service, but communication over the...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 7 nights

    information on the restaurant openings was patchy, and wasn't always open.

    shuttle was an excellent service, but communication over the phone to arrange collection was difficult at times.

    Stayed in May 2018

  • Reviewed: 11 October 2017

    8.8
    We had a lovely stay and the free upgrade at the end to allow a very late check out was just brillia
    • Leisure trip
    • Family with young children
    • Suite (4 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    The breakfast was a let down. Not your typical continental breakfast with some warm food which one would expect but rather a whole array of sweet dessert like cakes

    The room was a very good size, clean and with a lovely view The hotel and grounds were nicely designed too

    Stayed in October 2017

  • Reviewed: 10 June 2017

    7.5
    Very friendly service, food was surprisingly very good and...
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Mattress was not very comfortable. Water in the shower was continuesly switching between hot and cold - was difficult to take a shower.

    Very friendly service, food was surprisingly very good and of a good value, clean.

    Stayed in June 2017

  • Reviewed: 13 May 2017

    6.7
    Free parking was ideal ( normally expensive in town)
    • Leisure trip
    • Couple
    • Basic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Far away from centre but they do offer a shuttle to the metro Breakfast was not good More a 3* hotel

    Free parking was ideal ( normally expensive in town) Staff very helpful

    Stayed in May 2017

  • Reviewed: 16 January 2017

    8.8
    Location was good for us with parking for hire car, easy...
    • Leisure trip
    • Couple
    • Basic Double or Twin Room
    • Stayed 3 nights

    The weather! Unusually cold, but hotel warm.

    Location was good for us with parking for hire car, easy access to west of city and down to sea front. For those without transport, hotel offers free minibus service, I believe to the metro station.

    Stayed in January 2017

  • Reviewed: 24 December 2016

    5.0
    Food and location disappointing!
    • Leisure trip
    • Family with young children
    • Basic Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast needs attention with no fresh options, fruits and salad. Boiled eggs are cold from fridge and omelettes are oily and need microwave. Cold meats are all pork based, no chicken or turkey. Very disappointing for a 4 star rating.

    Friendly staff.

    Stayed in December 2016

  • Reviewed: 12 October 2016

    9.2
    Highly recommend this hotel.It's a 4*hotel and deserves that 100per cent
    • Leisure trip
    • Couple
    • Budget Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The location wasn't great as we didn't have a car and there's bit much to see or do in the area .

    The staff were really helpful and ran a free shuttle service to the station.They have us a lovely coffee on arrival and were very accomadation to our needs .

    Stayed in October 2016

  • Reviewed: 10 October 2016

    9.2
    Beautiful place in the wrong location
    • Leisure trip
    • Couple
    • Basic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The dinner in the restaurant wasn't very good. It was a bit far out if you didn't have a car. We only stayed overnight, but there was nowhere to walk to or see, once you were there.

    Very spacious, beautiful room.

    Stayed in October 2016

  • Reviewed: 10 October 2016

    8.3
    Great staff and extremely clean.
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night

    The location was not great but you take what you get when you go to Naples. Much nicer in the morning than when you get there by night.

    Great staff and extremely clean. The parking is secure which is a huge plus in Naples. Overall, a good value for the money.

    Stayed in October 2016

  • Reviewed: 4 September 2016

    10
    This is a great hotel - very clean, friendly and hospitable...
    • Leisure trip
    • Family with young children
    • Suite (4 Adults)
    • Stayed 1 night
    • Submitted via mobile

    This is a great hotel - very clean, friendly and hospitable staff, good wifi, great breakfast. It is a little bit away from central Naples but they make up for it with the shuttle service to the metro.

    Stayed in September 2016

  • Reviewed: 27 August 2016

    9.6
    Staff were excellent, quick and very responsive to any...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    The wifi in places did not work. Phone reception for Vodafone was very poor, calls dropping out (not hotel staff fault). No footpaths to go for a walk.

    Staff were excellent, quick and very responsive to any request.Free shuttle service to Metro. Quite location.

    Stayed in August 2016

  • Reviewed: 16 August 2016

    9.2
    Highly recommended
    • Leisure trip
    • Family with older children
    • Basic Triple Room
    • Stayed 1 night

    Great for an overnight stop in Naples - hotel was spotlessly clean & staff extremely friendly & helpful!! Free secure parking was a bonus. Sat nav got us there with no problems.

    Stayed in August 2016

  • Reviewed: 4 August 2016

    7.5
    Hotel settings are nice, staff are friendly, rooms were good...
    • Leisure trip
    • Family with older children
    • Economy Quadruple Room
    • Stayed 3 nights

    Hotel is located away from the center and I would only recommend staying here if you have a car

    Hotel settings are nice, staff are friendly, rooms were good, nice variety for breakfast (although cold, but can request fresh or heated), dinner is very nice (great pizzas) in hotel and they have onsite parking

    Stayed in July 2016

  • Reviewed: 2 August 2016

    8.8
    A wonderful option to stay if you have a car to move around
    • Leisure trip
    • Family with older children
    • Economy Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    A little bit far from downtown, but they even have a shuttle to metro.

    The staff is awesomely kind and helpful, the facilities are like an oasis of calm and peace, and breakfast is excellent. Hard to find that much quality for the money.

    Stayed in July 2016

  • Reviewed: 27 July 2016

    9.6
    Good value for money; excellent staff
    • Leisure trip
    • Family with older children
    • Basic Triple Room
    • Stayed 1 night

    We had a very early morning flight, having to leave the hotel at 4:30 am. The sign indicated that the reception area was not manned 24 hours, so I had some anxiety about what would happen if the taxi didn't arrive to take us to the airport. But early (very early) the next morning, as we stumbled out in the dark, we found 2 staff sitting at reception, I'm assuming to make sure that we got away okay. I was very impressed - and grateful - to them. Five out of five for professionalism.

    Stayed in July 2016

  • Reviewed: 27 July 2016

    10
    Much more than best value for money
    • Leisure trip
    • Family with older children
    • Economy Quadruple Room
    • Stayed 3 nights
    • Submitted via mobile

    Everything was perfect

    All was perfect, the hospitality was amazing, very clean with perfect breakfast comparable with high end hotels, really happy for this visit, after a very bad experience in France

    Stayed in July 2016

  • Reviewed: 1 July 2018

    7.5
    Location and breakfast
    • Leisure trip
    • Couple
    • Budget Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Too large and impersonal

    Location and breakfast

    Stayed in June 2018

  • Reviewed: 13 June 2018

    6.7
    Location was terrible, far away and on a not so nice area
    • Business trip
    • Couple
    • Budget Double or Twin Room
    • Stayed 1 night

    Location was terrible, far away and on a not so nice area

    Stayed in June 2018

  • Reviewed: 11 June 2018

    9.6
    OK breakfast.
    • Leisure trip
    • Family with young children
    • Suite (4 Adults)
    • Stayed 9 nights

    No pool.

    OK breakfast. Kind personnel. Very clean. Away from the madness of Napoli.

    Stayed in June 2018

  • Reviewed: 31 May 2018

    6.3
    The staff were friendly
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The sofa bed had a tear.

    The staff were friendly

    Stayed in May 2018

  • Reviewed: 27 March 2018

    9.6
    Great service, amazing breakfast.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights

    Great service, amazing breakfast. A bit far from the center, but it's really a great value for your money. We enjoyed our stay.

    Stayed in March 2018

  • Reviewed: 3 November 2017

    5.8
    The shuttle
    • Business trip
    • Solo traveller
    • Budget Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The shuttle

    Stayed in October 2017

  • Reviewed: 7 October 2017

    9.2
    A nice hotel with secured parking which is important in Napoli
    • Leisure trip
    • Family with young children
    • Suite (4 Adults)
    • Stayed 1 night
    • Submitted via mobile

    The shuttle service to the metro and politeness of staff

    Stayed in October 2017

  • Reviewed: 19 September 2017

    10
    Great hotel out of Naples centre with shuttle to metro
    • Leisure trip
    • Couple
    • Basic Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff were very friendly and helpful

    Stayed in August 2017

  • Reviewed: 22 August 2017

    9.6
    The staff is very helpful, hotel is clean
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    The staff is amazing, very helpful The place is clean

    Stayed in August 2017

  • Reviewed: 24 July 2017

    10
    Stay Here!
    • Leisure trip
    • Group
    • Suite (4 Adults)
    • Stayed 1 night
    • Submitted via mobile

    N/A

    The staff was incredibly attentive to any accommodations we asked about.

    Stayed in July 2017

  • Reviewed: 11 June 2017

    8.8
    Excellent breakfast and dinner.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    Excellent breakfast and dinner. Staff are friendly.

    Stayed in June 2017

  • Reviewed: 4 June 2017

    10
    Excellent value. Friendly helpful staff. Would happily stay again without hesitation.
    • Leisure trip
    • Family with young children
    • Budget Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Very helpful and friendly staff.

    Stayed in May 2017

  • Reviewed: 29 May 2017

    8.3
    Amazing staff, great service, old fashion luxury.
    • Leisure trip
    • Couple
    • Basic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Location, water heating inconsistent and should be improved.

    Amazing staff, great service, old fashion luxury.

    Stayed in May 2017

  • Reviewed: 2 May 2017

    9.2
    Great people, great value.
    • Leisure trip
    • Couple
    • Budget Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Beds were a cinder block.

    Dinner was fantastic.

    Stayed in May 2017

  • Reviewed: 6 October 2016

    9.6
    Staff and room size
    • Leisure trip
    • Family with young children
    • Basic Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Staff and room size

    Stayed in October 2016

  • Reviewed: 5 October 2016

    10
    Great hotel and staff.
    • Leisure trip
    • Group
    • Budget Double or Twin Room
    • Stayed 1 night

    Nothing

    Everything

    Stayed in October 2016

  • Reviewed: 24 September 2016

    9.2
    Napoli!
    • Leisure trip
    • Couple
    • Basic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Location to city centre if you don't have car

    Clean modern well maintained

    Stayed in September 2016

  • Reviewed: 31 July 2016

    9.6
    Excellent Choice
    • Leisure trip
    • Family with older children
    • Economy Quadruple Room
    • Stayed 3 nights

    Excellent Choice

    Stayed in July 2016

  • Reviewed: 30 July 2016

    9.6
    Very good staff - great breakfast, nice room
    • Business trip
    • Solo traveller
    • Basic Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff were very friendly and helpful

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 28 May 2016

    9.2
    The view over Naples is i the rooms looking East-side...
    • Leisure trip
    • Couple

    The view over Naples is i the rooms looking East-side spectaluar. The Hotel offers free shuttle to the next Metro Station. The staff is very helpful and sympathic.

  • Reviewed: 11 May 2016

    7.5
    - Food in the Restaurant was very good
    • Leisure trip
    • Couple

    - bed had two separate mattresses which moved apart during the night - location requires that you have a car

    - Food in the Restaurant was very good - Parking on place

  • Reviewed: 13 April 2016

    10
    Excellent secure off street parking.
    • Leisure trip
    • Family with older children

    Excellent secure off street parking. Good wifi. Excellent staff who went out of their way to assist, very helpful and friendly. Immaculately clean, restaurant on sight so if you have been travelling all day it was nice to eat at the hotel. Very large substantial buffet breakfast included. Lovely rooms. Highly recommend

  • Reviewed: 15 November 2015

    8.3
    The hotel staff is very friendly.
    • Leisure trip
    • Couple

    The hotel staff is very friendly. We travelled by car from Rome but the hotel offers a shuttle service to the nearest metro station for those travelling without a car.

  • Reviewed: 19 April 2015

    7.9
    Good comfortable hotel,staff very accommodating and helpful...
    • Leisure trip
    • Couple

    The free shuttle service to local metro station was very good and essential,however travelling on the Metro was a challenge especially if like ourselves you are not accustomed to travelling in crowded trains,care needed at all times in respect of pickpockets

    Good comfortable hotel,staff very accommodating and helpful location good

  • Reviewed: 15 April 2015

    10
    The hotel is very pleasent and i have no complaint about...
    • Leisure trip
    • Couple

    the breakfest is missing some vegs.

    The hotel is very pleasent and i have no complaint about anything the service is exelent and the staff is very customer oriented

  • Reviewed: 20 May 2016

    10
    Very accommodating host.
    • Leisure trip
    • Couple

    Very accommodating host. Very friendly, polite and helpful.

  • Reviewed: 8 March 2016

    10
    Friendly staff spotlessly clean nice food excellent value...
    • Leisure trip
    • Couple

    Nothing

    Friendly staff spotlessly clean nice food excellent value for money good location would recommend to anyone

  • Reviewed: 8 November 2015

    10
    Staff great friendly recommend hotel
    • Leisure trip
    • Couple

    Nil

    Staff great friendly recommend hotel

  • Reviewed: 21 October 2015

    8.3
    It is clean and quiet, and the breakfast is good.
    • Business trip
    • Couple

    The location is too far and take too much time to find it.

    It is clean and quiet, and the breakfast is good.

  • Reviewed: 10 August 2015

    9.6
    The location was far from Naples chaos.
    • Leisure trip
    • Couple

    Free shuttle service terminates at 22h30

    The location was far from Naples chaos. Has a shuttle service to and from Metro station (20 min from center)

There are also 11 reviews without text. These impact the overall review score.

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