Accommodation Flights Flight + Hotel Car rentals Airport taxis

Reviews of Relais & Chateaux Hotel Castel Fragsburg 5 stars

Fragsburger Strasse 3, 39012 Merano, Italy

#28 of 62 hotels in Merano

Guests' Choice

Review score

Based on 66 hotel reviews

9.4

Score breakdown

  • Cleanliness

    9.9

  • Comfort

    9.5

  • Location

    9.6

  • Facilities

    9.4

  • Staff

    9.7

  • Value for money

    8.5

  • Free WiFi

    8.8

100% verified reviews

Real guests. Real stays. Real opinions.

Read more
Write a review

Showing 1 - 15

  • Reviewed: 7 October 2017

    9.6
    A beautiful mountain retreat; better if you have a car
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 2 nights

    It is perched quite high up in the mountains and we didn't happen to have a car, so getting to town and back every day required a 25 Euro taxi ride (each way) through windy roads. It's not hard to get a taxi at all, but just something to be mindful of. Most of the other guests there have a car, so imagine it is not an issue for them.

    It was a beautiful hotel with very comfortable rooms, in lovely surroundings (with stunning views of the Dolomites), and the service was impeccable. It has an amazing breakfast (quality of produce, variety, etc.); the a la carte items (e.g., poached eggs, crepes) were utterly delicious. We also ate there for dinner a couple times; the menus change daily and have interesting farm-to-table creations. Even though a couple of the dishes didn't completely work flavor-wise, we enjoyed our meals there overall (it is, afterall, a one michelin-star restaurant!) Overall, it lived up to the quality and service standards one has come to expect of a Relais & Chateaux.

    Stayed in September 2017

  • Reviewed: 28 September 2017

    9.2
    location and rooms
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 3 nights
    • Submitted via mobile

    staff is good but was better a year ago. food is about equal to the last chef but with less variety and almost no appreciation of fresh vegetables.

    location and rooms

    Stayed in September 2017

  • Reviewed: 28 June 2017

    10
    The hotel is truly special.
    • Leisure trip
    • Couple
    • Luxury Suite
    • Stayed 1 night
    • Submitted via mobile

    The hotel is truly special. The location is impeccable, the views are spectacular, the food is first class and the ambience defiantly Mediterranean. First class.

    Stayed in June 2017

  • Reviewed: 29 May 2017

    10
    Heaven on a hillside.
    • Business trip
    • Couple
    • Junior Suite
    • Stayed 4 nights
    • Submitted via mobile

    Not much. The restaurant was great--especially the service--but we don't think the food met the level of some other 1 star Michelin restaurants we visited on this trip (we were told by local associates the chef had recently changed). Note the drive up the mountain to the hotel might be off-putting to the squeamish...

    People come here for the views--which indeed are extraordinary--but the staff and the genuine hospitality every member exhudes might be even more impressive. The facility was incredibly polished considering it is a 500 year old former hunting lodge. The grounds were exquisite too.

    Stayed in May 2017

  • Reviewed: 24 September 2016

    9.2
    HIGH ABOVE MERANO AND A GOURMET MEAL
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights

    Drive up the hill is a bit of a challenge, but that is how you get the view.

    Great location with wonderful views of the Merano area. Restaurant and service is out of this world. Food is world class with a local flare.

    Stayed in September 2016

  • Reviewed: 7 August 2016

    9.6
    An exquisite mountain retreat!
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 3 nights

    It was not the hotel's fault, but I didn't realize when booking it that it was a long drive from Venice or Milan. It was well worth it but you have to drive a few hours north of the east-west highway to get there. This was the guesthouse of the very large castle higher up on the mountain; it is not a castle per se.

    This was a surprise for us; much more Tyrolean than we expected. The location overlooking the valley in the Alps is exquisite. The breakfast buffet was amazing - pickled vegetables, fish, meat, cheese, all kinds of breads and pastries, a choice of hot entrees such as crepes or waffles. The dinner is a tasting menu of Michelin star quality, and the sunset over the mountains enhances the experience. I hiked to the waterfall and took a yoga class; my husband went fly fishing nearby, and overall it was a heavenly three days. The staff was extremely helpful about everything we wanted. Merano, the town at the base of the mountain, is charming - lots of great shops and food.

    Stayed in July 2016

  • Reviewed: 24 July 2017

    9.2
    Great place for a short stay
    • Leisure trip
    • Couple
    • Luxury Suite
    • Stayed 3 nights

    The fact that our dinner was invaded by a group of non-house guests who wanted to take photographs of the scenery.

    Excellent Breakfast

    Stayed in June 2017

  • Reviewed: 19 June 2017

    9.2
    Location, facilities, food and wine, service
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 2 nights
    • Submitted via mobile

    Room overlooked parking area and was quite noisy early in the morning

    Location, facilities, food and wine, service

    Stayed in June 2017

  • Reviewed: 20 August 2016

    10
    The massage was amazing!
    • Leisure trip
    • Solo traveller
    • Deluxe Suite
    • Stayed 1 night
    • Submitted via mobile

    The massage was amazing!

    Stayed in August 2016

  • Reviewed: 31 July 2016

    9.6
    Great remote lookout
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 1 night
    • Submitted via mobile

    Old electronics

    The view

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 19 September 2015

    10
    Everything is perfect!
    • Leisure trip
    • Couple

    Everything is perfect! From the spa treatments, the Amazing Food presentation. The room was Beautiful and I haven't even mentioned the view yet....Wow!

  • Reviewed: 12 August 2015

    9.6
    The staff at the front desk were wonderful -- very friendly...
    • Leisure trip
    • Couple

    The table in the restaurant was a bit bothersome -- we were seated next to a door and a couple with a crying baby were seated next to us.

    The staff at the front desk were wonderful -- very friendly and professional. Especially nice was a girl named Lenka, who helped us on everything we needed! Great service!

  • Reviewed: 7 May 2016

    10
    The new chef Christof and his team are producing the most...
    • Leisure trip
    • Couple

    Requested Car wash was a very expensive and very inferior

    The new chef Christof and his team are producing the most wonderful food

  • Reviewed: 2 August 2015

    10
    beautiful location.
    • Leisure trip
    • Couple

    beautiful location. friendly helpful staff. wonderful food lovely rooms

  • Reviewed: 27 May 2015

    10
    Everything
    • Leisure trip
    • Couple

    Everything

There are also 4 reviews without text. These impact the overall review score.

Showing 1 - 15

Guests also reviewed these properties: