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Reviews of Relais Villa D'Assio 4 stars

Località Mazzetelli - Colli Sul Velino, 02010 Labro, Italy

#2 of 2 hotels in Labro

Guests' Choice

Review score

Based on 72 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8

  • Comfort

    8.1

  • Location

    8.3

  • Facilities

    7.9

  • Staff

    8.4

  • Value for money

    7.5

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Showing 1 - 4

  • Reviewed: 26 June 2017

    5.0
    Unpleasant discovery
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    We got a free upgrade to a Junior Suite (from the Superior room we booked) but: - air conditioning was not working - no still water in the minibar, only sparkling - room telephone not working We reported the problems to the staff at about 4:30PM when we arrived, by 7:30PM nothing happened! There was a black-out at about 10PM when, after more complaining, we have been offered to change room. We went to a smaller room (still quite large, though) were at least the air conditioning was working. But the shower glass was missing (obviously broken and not replaced) and the bathroom door handle was coming apart. Very bad maintenance, typical of supposedly luxurious hotels in Italy (I am Italian, I know very well). The place would have great potential, but the management is just too bad.

    Great location and great pools. Very large rooms

    Stayed in June 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 11 September 2015

    8.3
    The buildings are beautiful, and so are the grounds and the...
    • Leisure trip
    • Couple

    The access to the site could be improved. The breakfast room needs desperately a kettle and a toaster, and although breakfast was good, it lacked imagination. Air con not working in our room. Water pressure and hot water to be improved.

    The buildings are beautiful, and so are the grounds and the pool.The staff are very friendly and the room comfortable.

  • Reviewed: 23 July 2015

    5.0
    Leaving.
    • Leisure trip
    • Couple

    Way out of the way, rough dusty road to get to it, a sewage treatment plan or the like off in front of it. Cool reception, not a lot of effort to welcome guests, or effort to show where room was. Quite hilly to get around. 10 Euros to hire a towel to use the pool plus a swimming hat had to be worn.

    Leaving.

  • Reviewed: 17 February 2015

    9.2
    The area is great
    • Leisure trip
    • Group

    N.A.

    The area is great

Showing 1 - 4

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