No personal in the reception. Bad internet connection and poor mobile network

Excellent location

Stayed in October 2023

1. No communication. Trying to get in touch with host proved impossible (phone, email, bookinh.com message - no response. 2. No WiFi. It simply didn't work. Had to get the password from a cleaner still didn't work. 3. It is notbadvertised as being 3 levels below street level, with no lift! 4. We will not be coming back to this venue

1. Location 2. Room was as advertised ( no problem)

Stayed in September 2023

Hard communication with owner. No one at reception. Question for wifi code remained unanswered. When coffee cups ran out they were not refilled.

Good bed, not too hard. Great location at the start of the Spanish steps.

Stayed in September 2023

Room a little small and lots of stairs

Close to everything

Stayed in June 2023

Host not present

Wifi was not good

Stayed in May 2023

location is fantastic

Stayed in March 2023

Until I didn’t send a message, I didn’t received any communication about the checkin and checkout. after I did, was not super precise, is really hard to find and should have more information about how to arrive there. The communication with the owner was almost inexistent

super close to the center and good price for the zone

Stayed in January 2023

Not necessary things we didn't like, mainly some suggestions: The supervisor of the property was only available by phone/text. We receive very little information before arrival, so we were a bit at a loss about what we needed to do when we arrived. It would be nice if they could have sent the relevant information through the Booking.com messaging system in advance. There was very little information about the property itself: it is set within a gated alley and a tenant needs to go down some steps and a stair for reaching property (About 25 steps in total). We didn't mind, but people with mobility issues may want to know in advance that there are steps involved in accessing the property; I don't think it is mentioned somewhere. The entrance of the property makes it look like it is located in a basement, but the building is situated on a very steep hill; the other side of the property is located on what looks like the ground or 1st floor of the building, so there was enough sunlight reaching the rooms, so no problem with that. The air-conditioning in the room was centrally controlled; there was a switch in the wall that apparently would turn it on/off but it wasn't labelled, had to ask the staff for the information. Unfortunately, in our room, the air conditioning stopped working a few days before our departure. We understand that these things can happen at any time but we had no feedback regarding if it is going to be repaired or when; The staff were kind enough to pass us an air fan but the air conditioning wasn't repaired for a few days. Internet was very temperamental and unreliable. Slow speeds in general and sometimes completely inaccessible. I believe that was the most important problem for most of the tenants.

Great Location: just a stone's throw away from Piazza Di Spagna; a lot of restaurants, bars and convenience stores are around, and within walking distance from the historic centre. Situated on a hilly street, but it was not that steep and you could easily reach the location on foot. The only staff we came across were the cleaning staff, which were fantastic, very attentive and they help us massively during our stay there. Many thanks! Rooms were comfy, with a standard hotel equipment: a mini fridge, an electric kettle and a hairdryer and basic toiletries . Large-size bathrooms with shower. The property seems recently renovated so some of the photos on the website do not do justice to the rooms. There is a Nespresso machine in the lobby you can use, and that was very welcome. We bought some capsules of coffee from the local store to use with the machine. A pleasant surprise was that they provided us with a cot for our baby, without us expecting one. That was very kind of them, and we are grateful. It was very difficult to find a hotel/room providing a cot, and we didn't expect one, but the staff were very nice to arrange one for us.

Stayed in September 2022

Lack of light in the entrance and external corridors

Stayed in September 2022

thank you

Stayed in April 2022

- Lack of ANY contact. I was very stressed about later check in (30minutes). Had to contact booking twice. - Default check-in hours are strange. - In price there is included a breakfast in a bar, good looking but with terrible service and high prices. We didn't know that before 9 we can take only sandwich and coffee. This bar has terrible notes but food is not bad.

- Great localization. I used metro only twice. - Jay - a guy from Philipines was very helpfull, joyfull and hard working. - Price is very good for interior style, room size and place on the map. I liked also good looking bathtroom. - You could leave luggage for free after check out. - There was no problem to keep road bike in the room.

Stayed in September 2021

We didnt see anyone at the reception, only code sent via email, even when i texted via wsapp i received answers after hours, the beds are not comfortable, there is not proper facilities as coffee/tea or shampoo. sorry to say that never again

It is upstairs of the Piazza Spagna, after the stairs or the hill you are close

Stayed in October 2023

The pictures are really misleading, wifi was spotty at best. The shower had mildew, the bed was hard and uncomfortable. There was a mold water stain in the closet wall.

The location was great, easy to get to different places. The AC was great.

Stayed in September 2023

I could hear everytime someone entered or exited the properly and I could hear the person in the room next to me. The cleanliness was an issue, lots of scuffs on the walls. The staff was not around most of the time. I had questions about checkout but they weren't there so I just left the key in the room and left when I had to catch my train. The room was basic but adequate.

The main thing is I realy enjoyed the location. Right next to the Spanish steps. You don't get any more central. I also liked that it was quiet even though it is centrally located. The staff were friendly enough but I only saw them once in the 5 days I stayed there and that was at checkin.

Stayed in September 2023

Arrived at the place with no indication of how to get it or check in. We got in the main door without a code and the front door was open at the secondary door. They had a lobby but no one was ever there. Eventually they answered my questions via booking.com and told us our room # and the key was in the room. They advertised it was ground floor but it was 25 steps down. No coffee but had a coffee pot. Wifi could never connect. The TV was a challenge. Couldn’t get the safe to work.

It had a bed, a shower and the location was good.

Stayed in September 2023

Wifi did not work at all. I contacted the hotel several times via the booking app and email. They responded only once and then stopped answering at all. Also, reading lamps did not work - the hotel ignored that as well. That's a shame - in 2023, it shouldn't be a problem to provide wifi.

The location is perfect, the room was very clean, bathroom fixtures were a bit old yet OK.

Stayed in September 2023

Not enough cooling

Good location

Stayed in July 2023

The door to the facility was hard to find, but worth it. The toilet broke the first evening and would not flush.

Room is in Great location super close to the Spanish Steps. Super quite and comfy.

Stayed in June 2023

The best spot in rome

Stayed in May 2023

The structure of the building and the beahavior of the receptionist and I came late at midnight not able to check in.

It is located in the underbasement ,no reception.

Stayed in May 2023

service level and staff behavior

location

Stayed in October 2022

my stuff was stolen inside the room

the location

Stayed in June 2022

A very comfortable room placed in a very good location. I suggest you. Only one note if you have some movement problems , the access stairs are not very easy.

Stayed in November 2021

It was dirty!! The bed had stains over all the sheets on the bed and the bathroom tub was dirty. There was no A/C or Wi-fi and no one at the property to talk to for my entire stay and no one answered any of my phone calls. This one was a NO!!

The only decent thing about the property is the location.

Stayed in August 2021