Reviews of Room Of Andrea Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Mr Birthe, we are sorry and regret this review of yours to which we must give the attention it deserves. Every day we asked you how you were doing and until the moment of departure we asked you if you had any comments to make regarding the completed stay and you did not say anything more, making us thinking that we had offered you a pleasant stay, but evidently this was not the case. Let's start immediately with the issue of perfume in the room, as mentioned several times, we pay the utmost attention to the well-being of our guests and, for this very reason, we have no longer been using deodorant sprays for three years (allergies are increasingly frequent and the environment also needs greater respect). However, we must use sanitizing cleaning products and these are not odorless. Despite this, we decided to clean your room with only water, explaining that at least in the bathroom we should have continued to use the sanitizing product in order to guarantee the highest level of hygiene for you and future guests. In the room, despite the absolute ban, you smoked cigarettes throughout your stay, causing the room to smell bad even after your departure but we did not want to report it because, we reiterate, the well-being of our guests is a priority. The medicines you took were probably due to your cold, not the scent of the bathroom sanitizer, we also ensure that the air conditioning filters are cleaned regularly and do not emit any scent. You have booked a standard room and, as written during the booking phase, there is no kettle in the room, however it is possible to request it at the front desk or to the cleaners. Regarding the swimming pool, we recognize the presence of doves and for this reason the cleaning and sanitization of the swimming pool takes place three times a day but we have no deterrent possibilities. Laundry service is subject to charges but we have free irons available for all guests who request them at reception. Furthermore, the breakfast service is a service that we absolutely cannot save on, on the contrary, if I had had suggestions to improve it they would have been very welcome. Having said that, we are aware that we are not perfect but we are proud of our daily commitment to always do better and the countless positive reviews demonstrate this. The road to being perfect is sometimes arduous, we are aware of it, we are constantly ready to welcome opinions different from ours in order to improve ourselves to guarantee a better experience but we cannot avoid saying that considering Room of Andrea as HORRIBLE hurts us and offends us. Regards

Mr Birthe, we are sorry and regret this review of yours to which we must give the attention it deserves. Every day we asked you how you were doing and until the moment of departure we asked you if you had any comments to make regarding the … Show more

Kind Laura, Happy to read your appreciation, we are very sorry to read the disappointments you did not mention upon departure, despite our request for your opinion on the completed stay. Since we care a lot about the opinion of our guests, we will make the most of your reports but we also want to give explanations. Bathrobes, if missing in the room, can be requested at the front desk. Regarding the glasses in the bathroom, we are working to find an efficient and more ecological solution that we hope to implement in the shortest possible time. The kettle was regularly present in the assigned room and we have confirm that tea and instant coffee have been regularly replaced as needed. You asked us for a sea view room but none of our rooms enjoy this view, much less the standard rooms like the one you booked. However, you enjoyed an up grade antique-style superior room with a view of the square and partial sea views, one of the brightest, so we don't understand why you were disappointed. Furthermore, our terrace offers a small swimming pool to find refreshment at the end of a day at the seaside or on an excursion; since the Room of Andrea is a city hotel, near the sea, we do not claim to offer an Olympic swimming pool and this is visible through the images presented on this portal and everywhere on the web. There are no umbrellas for safety reasons, in fact, the constant wind that characterizes the city of Trapani would cause it to fall from the fourth floor. Not having had the chance to give you all these explanations, we hope we have succeeded now and hope you can return to offer maximum comfort. Regards

Kind Laura, Happy to read your appreciation, we are very sorry to read the disappointments you did not mention upon departure, despite our request for your opinion on the completed stay. Since we care a lot about the opinion of our guests, … Show more

Kind Karim, we are very sorry for your review and, almost, we fear you have the wrong hotel. Your smiles on the morning of departure cannot be explained otherwise. To our question if everything had gone well, no mention was made especially in relation to the air conditioning, furthermore, we are not aware of any malfunctions in the room assigned to you; it is more likely that the system went on standby and a call to the front desk that was always operational, even at night, would have been enough. If you ever want to return, you will be the welcome one and we will do our best to give you a more comfortable stay.

Kind Karim, we are very sorry for your review and, almost, we fear you have the wrong hotel. Your smiles on the morning of departure cannot be explained otherwise. To our question if everything had gone well, no mention was made especially … Show more