How we were charged for the water in the fridge when it was supposed to be complimentary. It’s bad enough you have to pay for everything extra. They should have water available in the kitchen not just for breakfast. Some of the staff weren’t very pleasant at the front desk unless they are really like that.

For me the location was nice but for 80 yr olds it’s a bit far from the water docks where you catch the taxis.

Stayed in June 2026

Location, location, location. Room was fine, a little basic but very clean. Staff were excellent. Very helpful. Location was king, 1 minute to St Marks Square. Would definitely recommend.

Stayed in May 2026

Very little to complain about! Whilst it was not a cheap trip, the location reflected the price and the service was great- I was visiting Venice with my mother and due to mobility they made sure we were in an accessible room etc. A real treat!

The location is amazing- tucked just into an alley which leads into st marks square- perfectly central. The hotel is quite traditional in style, with marble and dark wood features but it was spotlessly clean and staff were very friendly and helpful. There was a good range of foods in the breakfast buffet- including eggs, cereals, bacon and sausage as well as pancakes, sweet pastries etc.

Stayed in May 2026

Small room, no kettle or water in the room

Location is perfect

Stayed in May 2026

Shower temperature was inconsistent, too hot to too cold.

Location was brilliant. Next to San Marco Square and minutes walk to the vaporetto, shops and the grand canal. Room was upgraded to a suite which was a great surprise. Breakfast was very good!

Stayed in April 2026

Furnishing were a bit tired and could do with a refresh.

Friendly staff clean room abd nice bathroom.

Stayed in April 2026

Only thing I can mention which wasn't to much of an issue was the shower curtain didn't keep the water in the base so the floor got very wet

The staff were brilliant very friendly and super helpful. Location was ideal for both the square and also the Grand Canal for getting off the boat from the airport. Breakfast options were great and plenty of choice with good timings to head down. Room was a great size, lovely decor, powerful shower and the cleaners were great.

Stayed in March 2026

A bit dated and tired in the rooms. Just needed a little bit of attention decoration wise.

Very central to everything. Tucked in a small back street and easy to get to from the water taxi. Clean and friendly staff.

Stayed in March 2026

You can here the bells ringing every hour but it was rather charming

Location location location . Old Venetian style .

Stayed in January 2026

Room was a little tired and the entrance to the bathroom was partially blocked by the window curtain

The breakfast and dining facilities were great, really good choices available, Great start to the day. Reception staff were always friendly and attentive. Bed was comfortable and clean and of course 50m from San Marco so location was great

Stayed in January 2026

Room 602 was tired and dated, with minimal heating, ok for summer months but not in January when I stayed. Noisy heater, cold nights and no heating in bathroom.

Location. 5 min walk from San Marco Pier

Stayed in January 2026

Staff had left the windows open prior to my arrival and room was full of mosquitoes

Great location close to st marks square

Stayed in January 2026

Nothing

The location was fantastic. Even though we only stayed for 2 nights, the housekeeping changed our sheets during the stay. Thanks to housekeeping.

Stayed in December 2025

Nothing

Location , room size was good and bed very comfortable

Stayed in December 2025

The bed was a little uncomfortable

Location was perfect and getting to the room was an adventure. Breakfast was lovely as was the room/suite

Stayed in November 2025

The pillow and bed was quite hard. Room felt quite dated.

Fantastic location, nice staff. Nice Shower and toiletries

Stayed in September 2025

Staff and location

Stayed in September 2025

A/c worked, fair water pressure, great location

Stayed in September 2025

A little dated

Being very close to piazza San Marco and lots of restaurants and bars!!

Stayed in September 2025

A little outdated..

Very close to piazza san marco.. Excellent location.

Stayed in August 2025

The location is very good,

Stayed in August 2025

It's not their fault but sometimes there is smell from the canal water.

Good location, close to San Marco's Square. Beautiful and very clean room with a view of the canal and the gondolas. The staff was very helfull and polite. Very close there is a gondola's service and a little market.

Stayed in August 2025

Wide variety of breakfast options, friendly staff in the dining area

Stayed in July 2025

Very central!

Stayed in June 2025