Riva degli Schiavoni 4187, Castello, 30122 Venice, Italy
#121 of 294 hotels in Venice
Guests' ChoiceBased on 243 hotel reviews
8.7Cleanliness
9.0
Comfort
9.1
Location
9.8
Facilities
8.6
Staff
9.2
Value for money
8.4
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 April 2024
Frank
United StatesHousekeeping drops the ball on details. Don't replace plastic cups in bathroom. Do not restock the coffee pods daily. Coffee maker vibrates to the point the coffee spills all over the place. Need to put a mat under the coffee maker.
Location. View from our balcony. Size of room.
Stayed in April 2024
Reviewed: 13 April 2024
Mark
United KingdomAir conditioning was not turned on
Location
Stayed in April 2024
Reviewed: 12 April 2024
Ruth
United KingdomNo air conditioning. The corridors are looking a bit tired.
I have stayed here before. Its situation is perfect. Staff are very friendly and helpful.
Stayed in April 2024
Reviewed: 20 March 2024
Henrietta
United KingdomNothing
The hotel is perfectly situated, very close to St Mark's Square, and easy to access all the other great sites of Venice, fantastic views of the lagoon, vaporetto stop right outside if you need one, and you are spoilt for choice with great restaurants within easy walking distance. But what makes this hotel completely wonderful is the staff. From beginning to end everyone at this hotel just wanted us to have a wonderful time in Venice. Efficiency, willingness to help, 'can do' attitude, warm greetings and nothing too much trouble. The front desk was one of the best I have experienced anywhere in the world; they had all relevant information at their fingertips and have that rare quality of making good suggestions but combined with giving you space to make your own choices. And a special mention needs to be made of all the support staff (porter, restaurant & housekeeping); they were all incredibly attentive and courteous. In short we felt looked after from the moment we arrived to the moment we left. Front desk will explain all the public transport options (vaporetto) but the hotel also has its own speedboat which you can hire. For transfer from the airport I would really recommend taking the private transfer option; it may seem expensive but it is worth it. This was our first trip to Venice but we will definitely be returning to Savoia e Jolanda. Thank you for a lovely stay!
Stayed in March 2024
Reviewed: 19 March 2024
Andrew
United KingdomWe requested a top floor for the outside balcony space but this was unfortunately not allocated to us.
Lagoon view room was amazing. Comforts such as bathrobe and slippers appreciated. Coffee was always refilled and the hotel cleaning staff were fantastic.
Stayed in March 2024
Reviewed: 5 March 2024
Professor
IrelandNothing!
Fantastic location and beautiful room. The staff are superb for helpfulness, efficiency, courtesy and friendliness. Mr Hans and the staff at Reception are brilliant and very thoughtful. In the Breakfast Room, Ljubica was amazing! Very hard working and efficient and very welcoming and kind. The staff at dinner were also very friendly and efficient and provided a cake with candles for my birthday! The food was excellent.
Stayed in March 2024
Reviewed: 18 February 2024
Emma
United StatesNothing to complain about
The location was prime!!!
Stayed in February 2024
Reviewed: 1 February 2024
Mauro
BrazilThe room's size. The reposition of amenities, coffee, tea, suggar in the room.
The staff. The localizarion. The excellent bathroom and shower.
Stayed in January 2024
Reviewed: 27 January 2024
Guilherme
BrazilThe towel heater was not working, even after I talk to the reception.
The location of the hotel.
Stayed in January 2024
Reviewed: 13 January 2024
Jan
Czech Republicamazine view of lagoon, room had own balcony with seating where we could drink our morning coffee.
Stayed in January 2024
Reviewed: 11 January 2024
Lina
United KingdomThe fact that we had to leave after 5 days...
The staff were exceptional! They let us choose the room we preferred - we wanted a room with a bath and they were very accommodating! The restaurant staff were very knowledgable and provided service in real Italian style - old class with respect! The water bus was 20 meters away, which was great to get to any island in Venice. Thank you to all at Savoia & Jolanda!
Stayed in January 2024
Reviewed: 28 December 2023
良太
ThailandBest Raguna view
Stayed in December 2023
Reviewed: 24 December 2023
Rosed
United StatesNothing
Breakfast was superb. Location was perfect.
Stayed in December 2023
Reviewed: 20 December 2023
Wiktor
QatarNothing
Location
Stayed in December 2023
Reviewed: 6 December 2023
Ian
AustraliaRestraunt food was fairly average.
Comfortable, good sized room.
Stayed in December 2023
Reviewed: 3 December 2023
Alison
United KingdomWe hadn’t realised the mini bar wasn’t free as the pricing list was covered by a magazine in the room but that’s not the end of the world. The breakfast could be a bit better, nothing is very fresh. It is fine and serves a purpose but certainly not of 4 star quality. Some areas of the hotel could do with a bit of TLC as they look a bit tired. There’s also not a bar in the hotel which isn’t the end of the world but it would have been nice.
Great location near lots of the main attractions plus close to the water for access to the water bus/taxis. Large room with comfy bed and additional furniture to sit on at other times of day. We also had a fantastic view from the top floor. Staff were friendly but not intrusive. Very small gym which is fine to just get a bit of a sweat on although you need to be creative with the kit!
Stayed in December 2023
Reviewed: 27 November 2023
Gründler
AustriaAC outlets near the bed
Stayed in November 2023
Reviewed: 15 October 2023
Julie
United KingdomThe shower needs looking at - everything we used the shower, the water poured out onto the floor adjacent to the cubicle, meaning we had to use at least 2.towels to dry it up. And never enough hangers, like many other hotels. But they are the only things... everything else was really great
A wonderfully located hotel with amazing staff. Really beautiful room with the comfiest bed I've stayed in, and a fabulous bathroom
Stayed in October 2023
Reviewed: 15 October 2023
Barbara
United StatesEverything. Stayed here before. It's my Venice favorite.
Stayed in October 2023
Reviewed: 12 October 2023
Linas
Lithuanialocation, staff, breakfast
Stayed in October 2023
Reviewed: 12 October 2023
Judy
United StatesBed was extremely hard.
Great location to visit major sites in Venice. Easy access via water taxi.
Stayed in October 2023
Reviewed: 8 October 2023
Charmaine
United StatesThe lunch was less than good. The staff couldn’t seem to figure out who was supposed to wait on us with three different people telling us it was someone else. Then they got the order wrong.
The staff was so friendly and helpful!  The location cannot be beat. The rooms are really lovely! And the breakfast was pretty good .
Stayed in October 2023
Reviewed: 8 October 2023
Teresa
United StatesSeparate bed
Location to every thing.
Stayed in October 2023
Reviewed: 1 October 2023
Elizabeth
United KingdomNothing
It’s my second home! Been staying there for years.. always so welcoming
Stayed in September 2023
Kirchheim unter Teck, Germany
Hauenstein, Germany
La Orotava, Spain
Panama City, Panama
La Ferté-Saint-Aubin, France
Nosara, Costa Rica
Murmansk, Russia
Imerovigli, Greece
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content