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Reviews of Serendipity

Viale Castro Pretorio 25, Nomentano, 00185 Rome, Italy

#2789 of 3,119 B&Bs and Inns in Rome

Guests' Choice

Review score

Based on 93 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    6.8

  • Location

    8.2

  • Facilities

    6.4

  • Staff

    7.2

  • Value for money

    7.3

  • Free WiFi

    8.1

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Showing 1 - 38

  • Reviewed: 4 September 2018

    8.3
    Nice place to visit Rome in cheap
    • Leisure trip
    • Family with young children
    • Double or Twin Room - Annex
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast only include coffee and one croissant. I thought it will be a buffet.

    It was close to the Roma termini and very close to metro which goes to Collossium

    Stayed in September 2018

  • Reviewed: 10 June 2018

    6.7
    So-so, but OK with the cost.
    • Leisure trip
    • Couple
    • Double or Twin Room - Annex
    • Stayed 4 nights

    Internet access was almost impossible. The smell in the room. The persons can be more kind.

    They perfectly cleaned our room every day. Location is good. It is fine with the price.

    Stayed in May 2018

  • Reviewed: 19 May 2018

    6.7
    The receptionist Simona and the breakfast.
    • Leisure trip
    • Family with young children
    • Double or Twin Room - Annex
    • Stayed 2 nights
    • Submitted via mobile

    The evening receptionist Akram, who was rude and and had no etiquette about how to speak to a guest. Apparently the doorbell I rang was TOO loud for him at the reception counter to open the door and left him temporarily deaf (that’s the impression I got from his rude response saying “don’t ring it, it is too loud and the noise is disturbing). He was just sitting at the counter not ready to get up to help the guest in anyway. I asked for a cup to warm up some water and he said “I don’t have a cup” when there were cups clearly there at the kitchen counter opposite the reception counter. All that he did was sit there and had his earphones on. The internet in the room on the other hand was as difficult to deal with as the receptionist, it was available only in the public areas.

    The receptionist Simona and the breakfast. Simona was always helpful and willing to help wherever possible; so were the ladies serving the breakfast.

    Stayed in May 2018

  • Reviewed: 3 March 2018

    5.8
    Breakfast was good but no option other than croissants.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 7 nights
    • Submitted via mobile

    The double bed was like two single beds together.. not a comfortable one..no phone in the room..

    Breakfast was good but no option other than croissants.. eggs should be a better option

    Stayed in March 2018

  • Reviewed: 13 January 2018

    9.2
    The staff was very courteous and helpful.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The walls of the room could use a fresh coat of paint. They were pretty dirty. Also, the holder for the handheld shower was broken, so you had to hold it and not just stand under it.

    The staff was very courteous and helpful. The price was definitely hard to bear for being so close to the train station. And the grounds and the building were lovely.

    Stayed in January 2018

  • Reviewed: 20 November 2017

    7.5
    Easy travelling to all the attractions, just a couple of stops from the Coliseum.
    • Leisure trip
    • Couple
    • Double or Twin Room - Annex
    • Stayed 3 nights
    • Submitted via mobile

    The building is old and could do with some updating, but good enough for a short stay.

    It's proximity to metro just a short walk away. The staff were helpful and friendly. Lots of restaurants in the area. The bed linen was clean, the towels changed daily. This is a good enough accommodation for a short stay. It's secure and for the price it's more than adequate. We are an older couple and enjoyed our stay.

    Stayed in November 2017

  • Reviewed: 25 October 2017

    8.8
    Good Stay near Roma Termini
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    They could have warm croissants to serve at breakfast and a telephone at the room since the reception area is on the other building.

    Bed is comfy and they clean the room everyday. They gave new towels and toiletries everyday. Location is very good near Roma Termini. Even though it is near the street, you won't hear the street noise in your room. 🙂

    Stayed in October 2017

  • Reviewed: 27 July 2017

    3.8
    Terrible
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The place was terrible. Not true to description at all. Room small and dirty, dirty stained walls. Ac was weak and broken. Toilet roll was wet. Wifi didn't work. Breakfast very basic. Staff extremely rude. Worst hotel

    The location

    Stayed in July 2017

  • Reviewed: 20 June 2017

    7.9
    The room is big and clean.
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The breakfast is not good. Only one croissant and one cup of juice and coffee. The croissant is not fresh too.

    The room is big and clean. Location is good.

    Stayed in June 2017

  • Reviewed: 31 May 2017

    7.9
    Great stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Due to rooms location, we didn't have so much light in the room. But for few days it's great because hopefully - you stay out and are in Rome and not in the room.

    It was cosy and a quite OK location. Close to central station. Also a kontinental breakfast was included so that was great. It was also quite cool that the room was in an apartment building which made you feel like you lived there.

    Stayed in May 2017

  • Reviewed: 25 April 2017

    6.7
    Okish
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The noise , the staff that doesn't know how to speak to a customer and the fact that they aren't paying atention to what you say to them

    Near the central station , easy to find public transport stations

    Stayed in April 2017

  • Reviewed: 30 March 2017

    6.7
    A good base
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    I certainly wouldn't pay for breakfast if there is a choice. Very fawlty towers for the whole experience, crammed into an ex bedroom that still has the headboard on the wall and the wardrobes. Everyone squeezed in on mismatching plastic chairs and tables (not that the chairs and tables matter, but put together with the pastry on a small serviette and the plastic beaker of juice and try getting cold milk for a cup of tea!!) Also very much of a palava getting into the place. There are four keys involved and two buzzers and the labels on the buzzers are not clear. Basically if you are staying here, use the buzzers for Hotel Enrica, not Serendipity and watch your fingers in the heavy gate at the main entrance, I trapped mine and got a blood blister

    It was in a good location for the main Termini train station (which also seems to be where all the buses and taxis drop off too) The room was big and comfortable. The garden was pleasant to sit in for breakfast if the weather is good. So long as you just want a base, and after all, you are visiting a lovely city, this place is certainly adequate.

    Stayed in March 2017

  • Reviewed: 14 March 2017

    8.3
    Budget hotel in good location
    • Leisure trip
    • Group
    • Double or Twin Room - Annex
    • Stayed 4 nights
    • Submitted via mobile

    N/a

    The hotel is set in a courtyard behind locked gates & felt very safe & secure. The room if a little tired (& with a wonky curtain) was large and clean with daily maid service. The WIFI worked well. The bathroom was large & clean with plenty of hot water any time of the day. There was AC but was not required due to time of year. Location is close to Termini & metro/buses to explore the city, there are some good restaurants within a short walk. We thought this hotel was excellent value for money, it's a budget hotel, a basic no frills room in a good location.

    Stayed in March 2017

  • Reviewed: 12 November 2016

    8.8
    The staff was friendly and helpful.
    • Leisure trip
    • Family with young children
    • Double or Twin Room - Annex
    • Stayed 5 nights
    • Submitted via mobile

    They did not have a sign for the hotel.We were looking for it,for a long time.

    The staff was friendly and helpful. The hotel is close to Termini Station. The rooms seemed to be newly renovated.

    Stayed in November 2016

  • Reviewed: 18 September 2018

    5.4
    Nothing
    • Leisure trip
    • Family with young children
    • Double or Twin Room - Annex
    • Stayed 2 nights
    • Submitted via mobile

    Not easy to find

    Stayed in August 2018

  • Reviewed: 25 August 2018

    7.5
    I like the place and breakfast
    • Couple
    • Double or Twin Room - Annex
    • Stayed 2 nights
    • Submitted via mobile

    I like the place and breakfast

    Stayed in July 2018

  • Reviewed: 21 December 2017

    9.6
    Clean, friendly stuff, nice location, exellent croissant and...
    • Leisure trip
    • Group
    • Double or Twin Room - Annex
    • Stayed 2 nights

    Clean, friendly stuff, nice location, exellent croissant and coffee for breakfast

    Stayed in December 2017

  • Reviewed: 31 July 2017

    7.5
    Breakfast choice was limited
    • Leisure trip
    • Couple
    • Double or Twin Room - Annex
    • Stayed 1 night
    • Submitted via mobile

    Breakfast choice was limited

    Stayed in July 2017

  • Reviewed: 24 April 2017

    3.8
    The room was very noisy.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Room was dirty

    The room was very noisy.

    Stayed in April 2017

  • Reviewed: 14 March 2017

    8.3
    A little basic but brilliant for the price
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Location

    Stayed in March 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 26 April 2016

    7.1
    It was close to everything eg metro,bus station &...
    • Leisure trip
    • Family with older children

    Breakfast start a bit late for us,we had to missed then because we had trip booked.would have been better if it had started 7:30, The room was cold & there was no blanket.

    It was close to everything eg metro,bus station & restaurant. It was clean .

  • Reviewed: 27 September 2015

    10
    The Geographic situation of this amazing hotel couldn't...
    • Leisure trip
    • Couple

    Nothing , it was perfect !

    The Geographic situation of this amazing hotel couldn't be better , it's really close enough of termini station so we could go there like 3 or 4 times a day , and it's far enough to be undisturbed by the traffic and noise of the center of rome , The personnel was amazing ! very helpful , speak decent english and quite sympathetic , the breakfast was really great , i'm not the kind to wake up soon every morning , but i did during my stay in rome just to enjoy the tasty breakfast , served by the morning staff. Also if you like the quiet , THIS is the hotel for you ,as soon as you walk past the gate , all the noise magically disappears ! As for the room .. well , picture and old architecture building , and the inside of the room is perfect clean ! the maid comes every day and changes the sheets.

  • Reviewed: 20 September 2015

    6.3
    Atmosphere of the building is lovely.
    • Business trip
    • Couple

    It was difficult to find where the entrance and the reception was. Eating every day sweet fornetti (full full full of sugar) is not healthy and no alternative was offered.

    Atmosphere of the building is lovely.

  • Reviewed: 4 September 2015

    6.3
    good location,near Roma Termini;
    • Leisure trip
    • Family with older children

    hot water supply not good enough; no blanket for 2 nights even ask for, cold at night; not the same name as shown in Booking,hard to find

    good location,near Roma Termini; fountain nearby; with air-condiction

  • Reviewed: 11 August 2015

    5.8
    Location to Termini
    • Leisure trip
    • Family with older children

    Insufficient guide to reach tthe premises for the first time. No information on tv channels list. Breakfast choice & quantity bare minimum, should open before 07:00.

    Location to Termini

  • Reviewed: 19 July 2015

    6.3
    Price was good, as was the location.
    • Leisure trip
    • Group

    Breakfast was meager at best. There also was an incident between a family and a member of staff, which was discussed just outside of our room, at 1 AM. Needless to say my friend and I lost some sleep that night.

    Price was good, as was the location. Friendly staff though English was not everyone's second language

  • Reviewed: 6 July 2015

    8.3
    the room, nice and confortable and with climatisation.
    • Leisure trip
    • Family with older children

    the breakfast : only patries but not bread or cereals The fact that we had a key to open the door of the building door that was not easy for organisation when one want to smoke for example, the others must wait him before going to the room.

    the room, nice and confortable and with climatisation. The garden The place near Termini and Metro and the center of Roma

  • Reviewed: 26 June 2015

    8.3
    Just a few minutes walk from termini station all of Rome is...
    • Leisure trip
    • Couple

    the breakfast was a bit too basic a coffee and pastry but plenty of places near for those of us who prefer a bit more in the morning

    Just a few minutes walk from termini station all of Rome is easy to get to from there.

  • Reviewed: 25 June 2015

    7.5
    Beds were comfortable, room was clean, air conditioner...
    • Leisure trip
    • Family with older children

    Shower drain was slightly clogged, the shower was filling with water.

    Beds were comfortable, room was clean, air conditioner worked, free working wifi.

  • Reviewed: 4 June 2015

    5.0
    Great shower, ample clean room, not too noisy considering...
    • Leisure trip
    • Couple

    Hard to find, signage small and didn't match the reservation buisness name. Only saw Serendipity when we finally got on the wifi. Office is is one building, rooms in another; business seems to be in select areas of buildings mixed in with other apartments.

    Great shower, ample clean room, not too noisy considering city location; quaint elevator to 3rd floor room. Very secure - we were given 5 keys for room, gates, building access & even the fridge.

  • Reviewed: 7 April 2015

    3.8
    It was close to the Termini station
    • Business trip
    • Couple

    There was a problem with the warm water...there wasn't any WiFi and I needed it in order to study for my master final exams! And last but not least, one day we came back late at night and the room's door was opened! The answer was that the door is old and the cleaner of the room obviously hadn't closed it properly...

    It was close to the Termini station

  • Reviewed: 8 January 2015

    9.2
    Very friendly receptionist, talked multiple languages and...
    • Leisure trip
    • Couple

    Don't expect everything to go smoothly at your arrival, the reception and the hotel itself might be in different locations depending on the type of room you booked. We booked a bed in "serendipity" but were actually hosted in "palma", confusing. The only receptionist was overwhelmed and nobody was sitting at the desk to open the portal when we arrived. Don't hesitate to try another doorbell if it happens to you.

    Very friendly receptionist, talked multiple languages and was very eager to help. The room was cleaned everyday (bathroom included) and the view from the balcony was amazing. The wifi worked without interruption. A very pleasant stay!

  • Reviewed: 15 March 2016

    10
    Good location.
    • Leisure trip
    • Couple

    Breakfast area has only six or seven seats

    Good location. Very helpful staff.

  • Reviewed: 21 July 2015

    8.3
    Privacy and quietness
    • Business trip
    • Solo traveller

    WiFi signal weak

    Privacy and quietness

  • Reviewed: 4 April 2015

    6.3
    No safe in room
    • Leisure trip
    • Couple

    No safe in room Very spartan no furniture.

  • Reviewed: 31 March 2015

    9.2
    near everything but in a peaceful location
    • Leisure trip
    • Couple

    near everything but in a peaceful location

  • Reviewed: 24 January 2015

    7.9
    the position!
    • Leisure trip
    • Solo traveller

    wifi very poor in room!toilet was broken and the bath not comfortable!

    the position! the rooms are very clean the breakfast very tasty!!

  • Reviewed: 8 January 2015

    8.3
    Enjoyed the host and being woken by the ducks from across...
    • Leisure trip
    • Family with older children

    A few directions from rail station would have helped.

    Enjoyed the host and being woken by the ducks from across the way.

There are also 8 reviews without text. These impact the overall review score.

Showing 1 - 38

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