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Reviews of Universal Hotel 4 stars

Lungomare Deledda 118, 48015 Cervia, Italy

Review score

Based on 303 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.1

  • Location

    9

  • Facilities

    8.3

  • Staff

    8.8

  • Value for money

    7.5

  • Free WiFi

    8.1

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Showing 1 - 19

  • Reviewed: 11 July 2018

    10
    Our stay was relaxing and enjoyable.
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    We thought as it said it was a bike hotel there would be bikes to hire at the property. There wasn't and the recommended store was a distance away.

    Good choice at breakfast. Reception staff helpful.

    Stayed in July 2018

  • Reviewed: 29 June 2018

    6.7
    Location was nice, Pool is good and not to crowded.
    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 4 nights

    The hotel is getting old and needs some maintain, rooms are small and if it rains it will poor in somewhat. the hotel dose not have any reserved beach so one needs to pay around 25 euros a-day for beach, better deals can be made for a whole week.

    Location was nice, Pool is good and not to crowded. Breakfast was good and staff nice and helpful. good parking for low price inside.

    Stayed in June 2018

  • Reviewed: 12 August 2017

    7.5
    Great location, kind personnel
    • Leisure trip
    • Family with young children
    • Classic Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Not equipped to have guests on a wheelchair. The hotel is full of stairs and access for a wheelchair it's complicated. The elevator on the left wing are not big enough to fit a wheelchair

    Great location, kind personnel

    Stayed in August 2017

  • Reviewed: 10 August 2017

    10
    Very good location, sea view room, close to restaurants.
    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 7 nights

    too small room for three persons, small bathrom

    Very good location, sea view room, close to restaurants. Room very nice and clean, very attentive staff. Very nice beaches, fine sand, great place for childrens bath, very gentle slope of the coastline to the sea.

    Stayed in August 2017

  • Reviewed: 28 July 2017

    7.5
    Great sea view.
    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 6 nights

    Too strict rules at the swimming pool often enforced without much sense, e.g. only two kids in the swimming pool, but cannot play a small ball. No bike rental. Poor English.

    Great sea view. Swimming pool not too crowded. Close to nice restaurants.

    Stayed in July 2017

  • Reviewed: 14 May 2017

    8.3
    Wonderful place great swimming pool
    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Room and bathroom very small

    Fantastic place great service Very professional friendly competent staff but the room was a bit small. Other than that l loved every minute l spent there l will definetly go back.

    Stayed in April 2017

  • Reviewed: 2 May 2017

    10
    Very nice room on upper floor, balcony with view and sounds...
    • Leisure trip
    • Solo traveller
    • Classic Single Room
    • Stayed 3 nights

    Very nice room on upper floor, balcony with view and sounds of the sea. Although I was traveling alone, this room could easily accommodate two. Bed linens smelled fresh and clean. All staff - front desk, housekeeping, dining room - were exceptionally pleasant and hospitable.

    Stayed in May 2017

  • Reviewed: 3 September 2016

    10
    Fantastic hotel, friendly and helpful staff. Great location.
    • Leisure trip
    • Group
    • Classic Single Room
    • Stayed 6 nights

    I cannot think of anything I didn't like!

    A great location, right opposite the beach and a short walk into the town centre. The staff at the hotel were extremely helpful and friendly - nothing was too much trouble. The breakfast was excellent with plenty of choice and the rooms were very comfortable.

    Stayed in September 2016

  • Reviewed: 18 August 2016

    9.6
    Very nice
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 5 nights

    Our room and balcony were quite small for a 4-star hotel...

    1. Before all, excellent staff: nice, friendly, helpful and professional 2. The large swimming pool; plenty of space around 3. Very close to the beach 4. Close to bike rental

    Stayed in July 2016

  • Reviewed: 12 August 2016

    10
    Can really recommend this hotel.
    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 10 nights
    • Submitted via mobile

    No watches anywhere :-(

    Really nice hotel, super friendly staff at reception desk, the hotel is clean, the rooms is much better then average in Cervia, the bar prices are very fair. The pool is heated. The hotel is located near the beach where you can rent beach chairs for good prices.

    Stayed in August 2016

  • Reviewed: 6 August 2016

    7.5
    Summer stay with kids
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Breakfast could be bit more Italian with some local dishes or vegetables!

    Excellent location...very friendly staff - especially Viviana - we got an upgrade on complaining that bathroom was not clean...pool and whirlpool was really worth with kids after you get bored with salt water!

    Stayed in August 2016

  • Reviewed: 29 June 2018

    10
    Everything else was good
    • Leisure trip
    • Family with young children
    • Classic Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Children's play room had very little in it

    Everything else was good

    Stayed in June 2018

  • Reviewed: 9 August 2017

    10
    Everything was great!
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Everything was great!

    Stayed in July 2017

  • Reviewed: 23 September 2016

    6.7
    Building is too old style, needs a complete refurbishment
    • Business trip
    • Solo traveller
    • Classic Single Room
    • Stayed 1 night

    Building is too old style, needs a complete refurbishment

    Stayed in September 2016

  • Reviewed: 14 August 2016

    8.3
    The stuff is amazing, very kind and helpful!
    • Leisure trip
    • Family with older children
    • Classic Double or Twin Room
    • Stayed 10 nights
    • Submitted via mobile

    A bit far from centre and bed is a bit too hard

    The stuff is amazing, very kind and helpful!

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 8 October 2015

    10
    The staff went above and beyond the call of duty, organising...
    • Leisure trip
    • Group

    Would have liked the evening menu in English

    The staff went above and beyond the call of duty, organising hire cars, taxis etc

  • Reviewed: 7 September 2015

    10
    This was a well-located hotel with very friendly staff and...
    • Business trip
    • Solo traveller

    This was a well-located hotel with very friendly staff and some character. Rooms are simple but clean and well-appointed.

  • Reviewed: 2 August 2015

    9.2
    Personale cortese ed efficiente.
    • Leisure trip
    • Solo traveller

    TV obsoleta e Wi-Fi inefficiente

    Personale cortese ed efficiente.

  • Reviewed: 21 June 2015

    9.2
    Breakfast was good +
    • Business trip
    • Family with young children

    Hope they change the bed's, or I was just unlucky.

    Breakfast was good + Location - perfect. Staff know' they Job

There are also 4 reviews without text. These impact the overall review score.

Showing 1 - 19

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