Dinner restaurant was very pricey.

Room was delightful. View was great of the Adriatic. Staff was great.

Stayed in September 2023

The plumbing in the rooms means that the shower temp is not constant. The main issue is the organisation of the staff in the terrace restaurant/ bar/snack bar area. They are nice and friendly but very poorly organised. Everything takes too long and you have to sit and wait to get any sort of service. The attendants at the pool area are more interested in playing on their phones than looking after the guests. When you arrive it’s like you are inconveniencing them. No smile, no willingness, very poor. Not what you would expect from this quality of hotel.

The hotel is beautiful. The location is great. It is old but has been maintained to a very high standard. Our rooms were very nice indeed if a little old fashioned. The shuttle boat to and from Venice is excellent. The check in and concierge service is also very good. The food served in the restaurant is of good quality.

Stayed in September 2023

Expensive however a good value compared to other 5* Venetian hotels.

Venetian character, lovely room with luxe sheets, out of Venice main craziness so peaceful, swimming pool, shuttle to San Marco square, helpful English-speaking staff.

Stayed in September 2023

The staff was a little slow at the restaurants.

Big rooms, wonderful building, and clean.

Stayed in July 2023

The staff could have been a bit more friendly

Fantastic hotel and setting. Regular boat service to St Marks was fantastic. Beautiful pool.

Stayed in September 2023

Furniture bit aged in general No full fledged spa or beauty salon Beach cabin expensive and require refurbishment to include shower as well

Direct beach front Many beach privet cabins Hotel water shuttle Outdoor pool & large gym room Multi lifts and wid stairs Big lobby and breakfast room Friendly and supportive staff of all hotel functions from reception to the porters Good variety of food both at breakfast and beach bar

Stayed in August 2023

The location of the hotel directly at the beach, breakfast room also at the beach, the exhibition in the main hall was impressive, and the style of the hotel feels very pleasant, especially the long quiet corridors and internal gardens

Stayed in August 2023

When we arrived, we asked for a room with a view of the pool but they said none were available. They gave us a room on the 3rd floor over looking the street with kind of a view of the canal where the hotel boats come in. I was not happy with this room at all so we went back to the front desk and asked for a room with the sea view. They told us we paid for a "classic view" so they showed us another room with a similar view. We did not like this room either. The hotel front desk said if there is something tomorrow, she will let us know but we would have to pay for an upgrade. That night, you could hear all the cars going by, their car radio's, people walking, riding bikes, kids playing, it was horrible. We went back to the front desk, talked to the same lady, she booked us into another room on the sea side, top floor with a balcony for an additional $135.00 (mind you, I received an email asking if I wanted to upgrade the room to enter an amount and they will reply if they approve the amount so I did that too). After the room fiasco, the rest of the stay was amazing with a few minor disappointments. One, for example, the hours of the pool. They close the pool so early and it definitely doesn't feel like it's heated. There isn't a hot tub either but I guess that doesn't matter because the pool area closes so early, you wouldn't be able to enjoy the hot tub anyway. The front desk staff are not welcoming at all and it felt like they did not like American's at all. I felt like they were put off by us because we wanted a different room than what was given to us but imo I paid a lot of money to stay at Excelsior, I wanted to be happy and enjoy the experience especially since the hotel is very outdated on the interior. Another annoyance, there wasn't anywhere to hang out on the beach. They don't have lounge chairs along the beach. Sure they have cabanas for $350.

After we got our room situation fixed, the view was so nice. We had a balcony room with french doors, it was so nice to come back for the evening, relax on the balcony with a glass of wine with the sea wind and the sound of the waves rolling in. So peaceful. Also waking up to the morning sun with the doors open. I chose this hotel for all the different lounging areas at the bar, on the terrace, pool bar, etc. Being on an island, I didn't want to travel back and forth to the mainland for entertainment. The Blue Bar bartenders were very nice and accommodating (shout out to Bruno and his staff). The outside terrace at night with the piano entertainment was so nice as well. I arranged for airport shuttle service upon arriving and for departure. It was expensive but worth the expense due to not knowing what to do once we arrived at the airport. On the way back to the airport, the shuttle service was amazing. We took the hotel boat to the airport drop off. The hotel had a driver there waiting for us in a beautiful Mercedes. They took our luggage in a van and the driver took us to the airport, loaded up our luggage onto a cart and pushed our luggage through the airport to the duty free windows (I purchased some items eligible for duty free). We had to go to two different windows and the driver brought us to both, waited for us and took us to where we needed to check in our bags and boarding passes. He was great, we felt like princesses.

Stayed in August 2023

All is great

Old school chic Perfect service Lovely location

Stayed in August 2023

Limited food choices for lunch & dinner Food and drink were expensive

Good location Concierge, reception and breakfast waiting staff were all very good Very clean. Meet & greet from airport, whilst expensive, was very good.

Stayed in August 2023

There is no direct path from the pool to the beach or the kids club, and there is also no designated area to rinse off feet when returning from the beach. Although there are showers available, they are not conveniently located near the hotel entrance.

Despite being the cheapest option, our rooms were incredibly spacious and offered ample wardrobe space. The hotel's food was consistently excellent, and the staff, particularly Vanessa at the pool bar/restaurant, were friendly and accommodating. It was extremely convenient to travel to and from Venice, as there was a boat available every 30 minutes.

Stayed in July 2023

Although one can accept the fact that the price of the hotel is really high, especially in the summer months, it is a bit disappointing that the interior of some of the rooms is a bit dilapidated. However, the lack of service in the more remote tents on the beach at a price of approx. 400 EUR per day is definitely disappointing. Similarly, the pricing policy for drinks and lunches could be their unpretentiousness and also adapted to the simplicity of the food. The truth is that the quality of dinner in particular is reputedly excellent.

The hotel has a uniquely Venetian atmosphere and combines the beaches of the Adriatic Sea with the proximity to the centre of Venice. We have visited the hotel several times and we really like it. The size of the rooms is appropriate to the time the hotel was built and assumes you are living in them, not just staying overnight.

Stayed in July 2023

Old furniture and sometimes a bit of old smell, but this is part of the unique experience of Lido.

The location and the shuttle boat 🚤 service is excellent.

Stayed in August 2023

The WiFi - really poor considering a 5 star hotel - we had no access to be able to work and we lost out

The absolute magical location, just beautiful with the personal boat to and from Venice a brilliant touch

Stayed in July 2023

Slippery in bath taking showers quite dangerous for people of our age with no plastic bath mat

Fantastic breakfast and the boat transfers to and from Venice were amazing

Stayed in June 2023

Only cocktail bar STAFF was not proffessional enough Hotel Need more a beautifull bar with Music It is not a Nice bar Old fashion Needs to changement

The staf was very friendly an proffessional Location was excellent we loved the hotel Breakfest was good Bar could be better and cocktail bar too

Stayed in June 2023

The room we upgraded to a sea view but felt the room was pretty shabby. The shower leaked. We had 4 hangers, no dressing gowns. There was a warning not to go on to the balcony. If we were in when the maids came in the evening getting ready to go out it meant we got no water. Room really was not worth the extra money to upgrade. It didn’t even have very comfy chairs to sit it. Upright dining chairs! Be prepared it’s expensive we found a place down the road Bagno Marco for dinner if we didn’t go into Venice.

The location, the pool and the courtesy boat to St. Marks square

Stayed in July 2023

Having no coffee in the room in the morning. Being charged 15 euros for some coffee pods that tasted horrible. Was going to stay another night but didn’t because this annoyed me so much. For what I paid it is mean , pathetic, petite and self destructive!!!

Everything

Stayed in July 2023

Presidential suite was lovely. Concierge Allesandro was extremely helpful and pleasant

Stayed in June 2023

Venice itself dirty, rundown the police do very little to help tourist probably the worst city in italy

Beach, breakfast, pool all excellent. Staff, accommodation very good

Stayed in July 2023

Can of lemon soda was €9. Food and drink overpriced.

Excellent service

Stayed in May 2023

Nothing

Beautiful hotel fabulous location

Stayed in June 2023

Minimal gluten free breakfast Pushy Semelier. Trying to sell us wine we hadn’t agreed to.

Breakfast fantastic. Swimming pool lovely. Friendly staff

Stayed in June 2023

Needs a spa services

Location, staff, shuttle water taxi , decoration, room

Stayed in June 2023