Nothing

Everything

Stayed in January 2024

My only issue was when my Partner drove out on his own he got treated different, he’s jamaican and they searched the car, but when I was with him they didn’t. When I pulled up security on this they said it was protocol to search all guests cars, which I didn’t believe having stayed in thousands of hotels, so I escalated it and it’s not the case at all she was trying to cover herself! This needs to be sorted no one should be treated differently and made to feel uncomfortable in any hotel let alone when almost 1k a night. We will def stay again but security needs to learn not to treat people differently as it felt almost racist!

The hotel was excellent, last time we stayed in the great house, did not like rooms at all, need upgrading, this time stayed beach front amazing rooms. The Christmas Eve cocktail night was amazing, so classy, food was excellent, and return dinner was lovely. We will def return

Stayed in December 2023

Some areas need refurbishing Some staff rude, night manager was unpleasant with an incident we reported Some staff fantastic

Facilities are excellent lots to do Best beech in the world 7 miles Big rooms

Stayed in December 2023

Not enough lounge chairs. Continental breakfast was not good! Fruit platter was not good! Wished we could have a better choices for room service re breakfast. They really need to work on their entertainment!

Very lovely beach and our beachfront room was perfect w/a large balcony that had a fan! A plus. Soups at lunch was amazing! Our massages were amazing! The rum punch inside the main dining room was always the best of all the bars. Love the swimming pool over by the sports center. My first pickle ball session was really good (coach Carson?). In general the staff was very friendly—much thanks to Chamarley who helped tremendously!

Stayed in October 2023

Everything single molecular aspect of the hotel was epic.

Stayed in September 2023

Room is ok for a 3 stars hotel not 5…

Beautiful beach, big buffet

Stayed in August 2023

Road noise, with many units to choose from, they put many people next to the road.. Told us that they were renovating other units. No one was working on them. We moved 3 times at Couples Swept Away and then moved to Couples Negril. We lost a day moving, then our stay was good.

Stayed in July 2023

The a la carte evenings at the restaurant were a let down. some of the staff were really unfriendly, not even looking at you or acknowledging your assistance. the room was quite dark.

Stunning resort and beach. tasty food. most staff was really friendly.

Stayed in March 2023

No room service but guess thats the style

The resort itself and the unpretentiousness

Stayed in March 2023

We were very impressed with the availability of vegetarian options at the Palms restaurant. The staff is super friendly and helpful.

Stayed in March 2023

Need music at the beach bars and martini bar. Wish they'd serve pizza at the grill during the day and late night. Wish they'd offer jerk pork and chicken for an entree at Patios .

The views are breaking! I love all the vegetation. They work hard to keep the grounds beautiful. The staff are all friendly and helpful. The resort and beach was safe.

Stayed in February 2023

The rooms' furniture needs updating, but I hope you're not getting there to admire the furniture :)

The resort is located on a beautiful white sandy beach perfect for swimming, strolling, relaxing in a shade. The beach equipped with plenty of lounge chairs with floating matrasses suitable for use in the water. There are plenty of fresh towels available at the beach. Beautiful sunsets! The food selection at the buffet is outstanding! The rooms are very clean, the staff is very friendly, ready to help and make your stay more enjoyable. The transportation from/to the airport was easy to arrange (just contact the resort one weeks before departure). It takes about 2 hours. What surprised us the most was the entertainment. It was much better than we have expected.

Stayed in December 2022

The property is a little dated and needs a refresh. At times the food service was not great. We booked an atrium room as we love the big terrace surrounded by trees .This room request did not get to CSA and our check in was lengthy. Our first room ws very noisy( located near the Palms restaurant and construction next door ).Another room was found for us after a few days which was much quieter.

Couples Swept Away is located on the most beautiful beach in Jamaica. The food was great.The property has a jungle-like vibe and is very well tended.The padded beach chairs are very comfortable.

Stayed in December 2022

the room was a bit dank but just cause of the atmosphere. the food could have been a bit better but was good value for money

was a lonely hotel beautiful beach

Stayed in November 2022

Bathroom tile (floor and wall) and bedroom tile are dated. Would have liked more options for breakfast regarding restaurants and room service. Shopping trip did not include stores, as expected, it was a place where the locals setup their stuff in something similar to an outside storage building and they all pretty much hadvthe same items.

Friendly staff, lots of activities to do on resort

Stayed in August 2022

Breakfast was good had a variety of choices. But some food wasn’t always hot.

Stayed in July 2022

no room service, pool very dated

amazing beach location…. one of the best!!

Stayed in June 2022

There were only a couple things that stand out that could use improvement. During our sunset catamaran cruise, I wanted to use the slide. The guide said we had to get wet first and swim to the cave. Once we all started getting back on the boat, no one mentioned that we could slide (it was not offered), and the next thing I knew the motor started and we were heading back. Secondly, sunset happened as we were docking and exiting the catamaran. In 2019, when we did this same cruise, the sunset was actually while we were still cruising back. This time it felt really rushed, and we really wanted to take our time and enjoy the sunset. We felt like everyone was getting off the boat, and that is what was expected. I feel they could have slowed the journey down a bit so that we could enjoy the sunset at sea. Thirdly, we really feel that the buffet should allow anyone who went on the catamaran cruise to eat after they return. We were turned away for dress code reasons. We were fully covered, but still a little wet, and my husband had on a muscle shirt. Our room was all the way by Patios restaurant. We were not going to walk all the way back to the room, then all the way back to the buffet at the Palms after all the Rum Punch. We needed to eat. Luckily, we were able to get into the Patios return customer dinner.

Everything was exceptional! From the delicious food, to the extremely kind, accommodating staff, to the beautiful resort and comfortable atmosphere, it was amazing. This was our 2nd time at this resort for our 3rd wedding anniversary and this time our 6th wedding anniversary. We will definitely be back. It is, hands down, the BEST beach I have ever seen or been on. Monique and Stacy were excellent at Patios for breakfast. Romain was fantastic at dinner. We adored Hakeem at the pool bar by the grill. He was awesome. Made some friends while on this trip as well. Made memories to last a lifetime.

Stayed in April 2022

Booking.com room next to a very busy road , lots of noise. had to pay extra to move away from the noise. food quality varied throughout resort

nice beach,friendly staff

Stayed in February 2022

getting your own drink and no room service

room service and cleaning was lacing also service was not great.

Stayed in February 2022

The property could use a little update in the rooms and pathways. The beach grill did not appear very healthy or attractive. The swim up bar- pool also seemed dated and potentially dirty. I avoided this areas of the resort.

Excellent location at the best spot of Negril’s beach. Great service. The quality of the food was very good. I liked the workout facilities and all the water sports. The tropical landscape was mature and fabulous. We lucked out and had the best beach party helping the resort celebrate its 23rd anniversary.

Stayed in October 2021

additional omelet station would have been helpful. more local foods would have been nice as well, local music pumping through speakers everywhere, but no local foods! Don't get me in mood and disappoint me

Staff was great. Beaches were clean. Rooms were clean. Breakfast was good

Stayed in July 2021

The food, facilities and staff were amazing!

Stayed in April 2021

Accommodation was not great: Noise from main road took any feeling of tranquillity away. Noise from restaurant on floor below wasn’t great either. Bathroom door wouldn’t close properly so little privacy. TV wouldn’t work. Bed slumped in middle. Shower adequate but no hot water on occasions. Staff were either lovely, smiley and helpful or rude, long faced and made you feel like a nuisance, you never knew what you might get. Food was ok, not great or amazing. Alcohol was watered down. Two days before I left I got very ill and didn’t leave my room due to stomach cramps, vomiting and diarrhoea. Nurse came and was helpful but I didn’t eat a thing for 48 hours as I was so ill, or leave my room. Either the watery vodka (I had 3 with coke) or the food (I had tuna salad) had made me very ill. Was looking forward to, and had paid for, a luxury tropical relaxing experience but can’t say I got that. Wouldn’t recommend for the price paid.

Beach faces sunset. Lots of greenery. Right on the beach

Stayed in April 2024