Reviews of Grand Palladium Jamaica Resort & Spa All Inclusive This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
The Point, Lucea (Hanover), Lucea, Jamaica
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Reviewed: September 20, 2025 · Stayed in September 2025
Verified reviewReviewed: September 4, 2025 · Stayed in September 2025
Verified reviewReviewed: August 24, 2025 · Stayed in August 2025
Verified reviewThis is properly very beautiful and clean.🤗
They charge too much for transportation😱
Reviewed: August 23, 2025 · Stayed in August 2025
Verified reviewMy overall experience was amazing this was my second time visiting grand palladium. And i will definitely be back a third time.
Reviewed: August 16, 2025 · Stayed in August 2025
Verified reviewView, many food and pool options
Could use more adult activities for the evening
Reviewed: August 14, 2025 · Stayed in August 2025
Verified reviewReviewed: August 4, 2025 · Stayed in July 2025
Verified reviewReviewed: July 27, 2025 · Stayed in July 2025
Verified reviewAmbience. Customer service. Rooms were nice on the Lady Hamilton side. Appreciated the free upgrade.
Review for Jamaica Grand Palladium Resort & Spa – 3.5/5 We stayed here for a family wedding and overall, the resort is beautiful. Lovely ambience, clean and comfortable rooms, and the service staff were warm, attentive, and clearly well-trained. The Sports Bar, Negril, and MoBay restaurants were all solid. The food was good, not great, but satisfying. Was not happy sharing my breakfast space with loud 'AAmericans' in bonnets, pajamas and fluffy slippers but there will always be people who don't know how to dress or behave. What really tainted the experience was the Travel Club sales pitch. After check-in, we were offered a free spa treatment in exchange for attending a brief info session. Which didn't turn out to be free since we still had to pay $40 USD. Not an issue for be but the initial offer needs to be clear. It sounded harmless, but it turned out to be the most uncomfortable part of the trip. Being told a rep would have breakfast with us on our first morning felt intrusive. We were trying to enjoy the moment as a family, not get sold to. During the session, I raised concerns about the lack of diversity in their promo materials and asked what the club was doing for the surrounding community. The rep seemed unprepared and uncomfortable, and her responses felt scripted and shallow. The whole setup relied too heavily on pressure and guilt, with staff repeating they’d get in trouble if we left early. That shouldn't be the culture. She also insisted that I sit facing the ocean and seemed disturbed when I chose to sit where I felt most comfortable. The intrusion and control tactics were unappreciated. Constantly having to wait on the manager to 'close the sale' was harrowing. Everything was too much, too long and done with such poor taste and timing. My advice? The Travel Club team needs to rethink the entire approach. Empower your staff, let them be human, and stop making guests feel cornered.
Dear Kirtia, Thank you for taking the time to share your experience. We're glad to hear you enjoyed the beautiful ambience, your upgraded accommodations on the Lady Hamilton side, and the warm service from our staff. It’s also great to know the resort served as a comfortable setting for your family wedding. We’re truly sorry, however, that aspects of your stay did not meet expectations. In particular, we regret that your interaction with the Travel Club felt intrusive and detracted from your time with family. Your feedback regarding the sales approach has been shared with the relevant team, as we understand the importance of maintaining a respectful and guest-focused environment. We also appreciate your comments on areas where we can improve clarity and comfort across the experience. Your insights are important to us as we work toward offering a more seamless and welcoming stay for all guests. Thank you again for your honesty. We hope to have the opportunity to better serve you in the future. Warm regards, Alberto Grau Resort General Manager
Dear Kirtia, Thank you for taking the time to share your experience. We're glad to hear you enjoyed the beautiful ambience, your upgraded accommodations on the Lady Hamilton side, and the warm service from our staff. It’s also great to… Show more
Reviewed: July 15, 2025 · Stayed in July 2025
Verified reviewNice facilities
The hot tub did not work, limited activities. Only 2 activities for each day.
Dear Akia, We are delighted to learn that you enjoyed many aspects of your stay and that you would recommend our hotel to others. It is always a pleasure to read feedback such as yours about our hotel’s excellent service and facilities. We value your feedback as it helps us identify areas where we can improve and continue providing the high standard of service our guests have come to know and expect. We have taken note of every area of opportunity for improvement you have highlighted in your response, and I have already discussed them with my team to ensure we make immediate improvements. We strive every day to fulfill our mission to turn guests into fans and we hope you will give us another opportunity to show you all the improvements we were able to achieve during your next visit. Warmest regards, Alberto Grau, Resort General Manager
Dear Akia, We are delighted to learn that you enjoyed many aspects of your stay and that you would recommend our hotel to others. It is always a pleasure to read feedback such as yours about our hotel’s excellent service and facilities. … Show more
Reviewed: July 8, 2025 · Stayed in July 2025
Verified reviewI love my private pool and I love that they have a lot of restaurants and stores. I also like the spa.
I don’t like that as far away from everything in Montego
Dear Survalarie, Thank you for sharing your kind words with us! We're so pleased to hear you enjoyed the comfort of your private pool, the variety of restaurants and shops on property, as well as your experience at the spa—it’s wonderful to know these features added to your stay. We understand that our tranquil location outside of Montego Bay may feel a bit distant from the city, but many of our guests appreciate the peaceful atmosphere it provides for a relaxing getaway. That said, we value your perspective, and your feedback helps us better understand our guests' preferences. We hope to have the pleasure of welcoming you again soon. Warmest regards, Alberto Grau Resort General Manager
Dear Survalarie, Thank you for sharing your kind words with us! We're so pleased to hear you enjoyed the comfort of your private pool, the variety of restaurants and shops on property, as well as your experience at the spa—it’s wonderf… Show more
Reviewed: July 6, 2025 · Stayed in June 2025
Verified reviewFront desk staff Great room with two balconies with oceanfront view. Many different restaurants to choose from. Amazing pools and other amenities Great staff by the beach! Zara in particular.
Arrived and was told most of the restaurants were already pre booked.
Dear Paul, Thank you for taking the time to share your feedback. We're delighted to know you enjoyed your oceanfront room, the variety of dining options, and the outstanding service from our beach team, especially Zara, who will be thrilled to receive your kind mention. It's always rewarding to hear when our team helps elevate our guests' experience. We also appreciate your comments regarding restaurant reservations. While we do our best to accommodate all dining preferences, availability can become limited during peak times. We encourage guests to make reservations early through our app or guest services team to help secure their preferred options. That said, your feedback helps us continue improving our process, and it has been noted for internal review. Our mission is to turn every guest into a fan, and we hope to welcome you back soon to experience the improvements firsthand. Warmest regards, Alberto Grau Resort General Manager
Dear Paul, Thank you for taking the time to share your feedback. We're delighted to know you enjoyed your oceanfront room, the variety of dining options, and the outstanding service from our beach team, especially Zara, who will be thr… Show more
Reviewed: July 3, 2025 · Stayed in July 2025
Verified reviewReviewed: July 1, 2025 · Stayed in May 2025
Verified reviewGreat, spacious room. Food was great, especially in the main buffet area - in fact, I preferred that to the restaurant food!
Beware: the 600 USD property credit only applies if you stay 5 nights or more, despite appearing as a perk on Booking even for shorter time periods. Your booking confirmation will not include the 600 USD credit despite your pre-reservation summary including it, and reception will fight you tooth and nail if you try to claim this. If you're making a decision based on this credit - don't.
Dear Paul, Thank you for taking the time to share your feedback. We’re pleased to know that you enjoyed the spaciousness of your room and that the culinary variety at our main buffet left a positive impression. Your compliments are truly appreciated. We also value your observations regarding the property credit promotion. While the credit is part of a special offer that applies to qualifying reservations with a minimum stay, we understand how the way it was displayed on certain platforms may have led to a different expectation. We apologise for any frustration this caused, and we assure you that your comments have been noted and will be shared with the relevant teams to help ensure clearer communication across booking channels. Your feedback is important to us, and we appreciate you highlighting both the positive aspects of your stay and the areas where you felt clarity could be improved. We hope to have the opportunity to welcome you again for an even more seamless experience. Warmest regards, Alberto Grau Resort General Manager
Dear Paul, Thank you for taking the time to share your feedback. We’re pleased to know that you enjoyed the spaciousness of your room and that the culinary variety at our main buffet left a positive impression. Your compliments are truly a… Show more
Reviewed: June 24, 2025 · Stayed in June 2025
Verified reviewThe staff they are excellent
My bar fridge was never stock until.i was checking out
Dear Vashnique, Thank you for your wonderful feedback. We are thrilled to hear that you enjoyed many aspects of your stay and would recommend our hotel to others. It’s always gratifying to know that our service and facilities have left a positive impression. Your feedback is invaluable to us, as it helps us continually refine and enhance the high standard of service we aim to provide. We have carefully noted the areas for improvement you mentioned, and I have already discussed them with my team to ensure swift action is taken. Our mission is to turn every guest into a fan, and we hope to welcome you back soon to experience the improvements firsthand. Warmest regards, Alberto Grau Resort General Manager
Dear Vashnique, Thank you for your wonderful feedback. We are thrilled to hear that you enjoyed many aspects of your stay and would recommend our hotel to others. It’s always gratifying to know that our service and facilities have left a p… Show more
Reviewed: June 23, 2025 · Stayed in June 2025
Verified reviewPool, beach, rooms
Very hot, not great transportation around resort, unable to make dinner reservations
Dear Donna, Thank you for sharing your thoughts with us. We’re glad to hear you enjoyed the pool, beach, and comfort of your room during your stay; those are all important parts of the experience, and we’re happy they stood out to you. We value your feedback as it helps us identify areas where we can improve and continue providing the high standard of service our guests have come to know and expect. We have taken note of every area of opportunity for improvement you have highlighted in your response, and I have already discussed them with my team to ensure we make immediate improvements. Your feedback is truly appreciated, and we hope to have the opportunity to welcome you again under more comfortable circumstances. Warmest regards, Alberto Grau Resort General Manager
Dear Donna, Thank you for sharing your thoughts with us. We’re glad to hear you enjoyed the pool, beach, and comfort of your room during your stay; those are all important parts of the experience, and we’re happy they stood out to you. We… Show more
Reviewed: June 5, 2025 · Stayed in June 2025
Verified reviewThe breakfast was great
It would have been nice to have an elevator takes on the second floor with our luggage to our roons
Dear Anonymous, We are delighted to learn that you enjoyed many aspects of your stay and that you would recommend our hotel to others. It is always a pleasure to read feedback such as yours about our hotel’s excellent service and facilities. We value your feedback as it helps us identify areas where we can improve and continue providing the high standard of service our guests have come to know and expect. We have taken note of every area of opportunity for improvement you have highlighted in your response, and I have already discussed them with my team to ensure we make immediate improvements. We strive every day to fulfill our mission to turn guests into fans and we hope you will give us another opportunity to show you all the improvements we were able to achieve during your next visit. Warmest regards, Alberto Grau, Resort General Manager
Dear Anonymous, We are delighted to learn that you enjoyed many aspects of your stay and that you would recommend our hotel to others. It is always a pleasure to read feedback such as yours about our hotel’s excellent service and facilitie… Show more
Reviewed: May 19, 2025 · Stayed in May 2025
Verified reviewEverything
Was hard to get reservations
Dear Sonya, We are delighted to learn that you enjoyed many aspects of your stay and that you would recommend our hotel to others. It is always a pleasure to read feedback such as yours about our hotel’s excellent service and facilities. We value your feedback as it helps us identify areas where we can improve and continue providing the high standard of service our guests have come to know and expect. We have taken note of every area of opportunity for improvement you have highlighted in your response, and I have already discussed them with my team to ensure we make immediate improvements. We strive every day to fulfill our mission to turn guests into fans and we hope you will give us another opportunity to show you all the improvements we were able to achieve during your next visit. Warmest regards, Alberto Grau, Resort General Manager
Dear Sonya, We are delighted to learn that you enjoyed many aspects of your stay and that you would recommend our hotel to others. It is always a pleasure to read feedback such as yours about our hotel’s excellent service and facilities. … Show more
Reviewed: May 16, 2025 · Stayed in May 2025
Verified review- The staff is friendly and respectful - Nice infrastructure (swimming pool)
-The TV internet went down many times - The shows must have characteristics or icons of Jamaica (only Wednesdays have something from the country)
Dear Ivette, Thank you for taking the time to share your feedback about your stay at Grand Palladium Jamaica Resort & Spa. We’re glad to hear that you found our staff friendly and respectful, and enjoyed our swimming pool and infrastructure. Your comfort and satisfaction are very important to us. We apologize for the inconvenience caused by the intermittent internet connection with the TV service. We are actively working to resolve this issue to provide a more seamless experience. We also appreciate your suggestion regarding our entertainment offerings. We aim to celebrate Jamaica’s rich culture throughout the week and will certainly take your feedback into consideration to enhance our programming. Thank you again for your valuable input. We hope to welcome you back soon for an even better experience. Warm regards, Alberto Grau Resort General Manager
Dear Ivette, Thank you for taking the time to share your feedback about your stay at Grand Palladium Jamaica Resort & Spa. We’re glad to hear that you found our staff friendly and respectful, and enjoyed our swimming pool and infrastr… Show more
Reviewed: May 13, 2025 · Stayed in May 2025
Verified reviewWe love this Property! The only place we stay when we go to Jamaica. We been here six times!
We loved Everything!
Dear Cheval, Thank you so much for your incredible loyalty and kind words! We’re honored to be your only choice when visiting Jamaica and thrilled that you’ve stayed with us six times. It means the world to us to know you love everything about the property. We look forward to welcoming you back again soon for your seventh unforgettable stay! Warmest regards, Alberto Grau Resort General Manager
Dear Cheval, Thank you so much for your incredible loyalty and kind words! We’re honored to be your only choice when visiting Jamaica and thrilled that you’ve stayed with us six times. It means the world to us to know you love everything … Show more
Reviewed: April 26, 2025 · Stayed in April 2025
Verified reviewproperty is beautiful , staff is generally nice. the cart helps you to get back to your rooms easily but you have to call. a time shuttle would be more reliable. the floating breakfast/wet are is great and staff was helpful and attentive i loved it. they always had something to great guest when they arrive like towels, drinks, cookies. the tours are good but tour office leave out essentially details like weight requirements. the property is up-kept and the room service is good, the cleaning staff is also kind and helpful when you need robes/slippers. the moonlight dinner is great and the food was amazing, our waitress was amazing. lots to do with kids.
the music variety seems lacking, we wanted more Caribbean, reggaeton, island vibes songs. while they played some of these genre it was very repetitive . if you don’t tip drivers they seem upset about it, property lacks elevator in the villas. staff is generally nice but treats locals less than the american’s or other international guest who are equally paying guest and make them wait longer at the bars and deny the drinks they want due to the demand at the bar by where the djs are.
Dear Sasheel, Thank you for taking the time to share your detailed feedback about your stay at Grand Palladium Jamaica Resort & Spa. We’re delighted to hear you enjoyed many aspects of your visit, from the beautiful property and attentive staff to the floating breakfast, moonlight dinner, and variety of activities for kids. It’s wonderful to know our team made you feel welcomed with thoughtful touches and that the room service and cleaning staff met your needs. We appreciate your suggestions regarding shuttle reliability, music variety, and the importance of clear communication from our tour office. Your feedback about elevator access in the villas and concerns about guest treatment at the bars is also very important to us. Please rest assured that we strive to treat all guests with equal care and respect, regardless of origin, and your comments have been shared with management to improve service consistency. Thank you again for your valuable insights. We hope to welcome you back soon for an even better experience. Warm regards, Alberto Grau Resort General Manager
Dear Sasheel, Thank you for taking the time to share your detailed feedback about your stay at Grand Palladium Jamaica Resort & Spa. We’re delighted to hear you enjoyed many aspects of your visit, from the beautiful property and atten… Show more
Reviewed: April 22, 2025 · Stayed in April 2025
Verified reviewThe room was spacious the Amenities in the was great
Poor check in service, I waited very long to check in ,also the food wasn't tasty 👎
Dear Samantha, Thank you for taking the time to share your feedback with us. We’re glad to hear that you enjoyed the spacious room and appreciated the in-room amenities, that’s always wonderful to hear. However, we’re truly sorry to learn that your check-in experience and the quality of the food did not meet your expectations. Please accept our sincere apologies for the delay and any inconvenience it caused. We are actively working with our front desk and culinary teams to improve service efficiency and consistency, and your feedback plays an important role in helping us do that. We hope to have the opportunity to welcome you back in the future and provide you with a much smoother and more satisfying stay. Warmest regards, Alberto Grau, Resort General Manager
Dear Samantha, Thank you for taking the time to share your feedback with us. We’re glad to hear that you enjoyed the spacious room and appreciated the in-room amenities, that’s always wonderful to hear. However, we’re truly sorry to learn… Show more
Reviewed: April 12, 2025 · Stayed in March 2025
Verified reviewVery nice
Nothing
Dear Ryan, We would like to express our gratitude to you for choosing Grand Palladium Jamaica Hotel Resort & Spa as your vacation destination. We are thrilled to hear that you had a remarkable 5-star experience with us. Our team is wholeheartedly committed to providing excellent service and creating unforgettable memories for our esteemed guests. Our ultimate goal is to turn our guests into fans, and we are delighted to know that we have accomplished this mission with you. We eagerly look forward to your next visit, and we hope to provide you with another wonderful vacation experience at our beautiful resort. Warmest regards, Alberto Grau, Resort General Manager
Dear Ryan, We would like to express our gratitude to you for choosing Grand Palladium Jamaica Hotel Resort & Spa as your vacation destination. We are thrilled to hear that you had a remarkable 5-star experience with us. Our team is who… Show more
Reviewed: April 5, 2025 · Stayed in April 2025
Verified reviewReviewed: March 31, 2025 · Stayed in March 2025
Verified reviewThe view was awesome but that’s about it. A few of the staff at the mobay buffet during the day were actually awesome and friendly.
We had one very good cleaning lady in villa 15 who was pregnant and she was awesome. Everyone else not so much. My mom’s floor was dirty when we arrived full of crumbs and other peoples hair and the only staff who took initiative was the pregnant housekeeper. We were told to call 15 min before departure for bellman to help with luggage and they took an entire hour no apologies and almost made us miss our flight! I paid $6000 for $6 service. Def won’t be back here.
Dear Chelsea, Thank you for taking the time to share your feedback with us. We truly regret to hear that your experience at Grand Palladium Jamaica Resort & Spa did not meet your expectations. We deeply apologize for the issues you encountered, particularly regarding the cleanliness of your room and the delayed luggage assistance. It is disappointing to learn that the service provided during your stay was not up to the high standards we strive to deliver. Please rest assured that we are addressing these concerns with our team to ensure better attention to detail and timely responses in the future. We’re happy to hear that a few staff members, including the pregnant housekeeper and some of the staff at the Mobay buffet, made a positive impact on your stay, and we will certainly recognize their efforts. We take all feedback seriously, and we sincerely appreciate you bringing these matters to our attention. We hope you will give us another opportunity to make things right in the future. Warm regards, Alberto Grau Resort General Manager
Dear Chelsea, Thank you for taking the time to share your feedback with us. We truly regret to hear that your experience at Grand Palladium Jamaica Resort & Spa did not meet your expectations. We deeply apologize for the issues you enc… Show more
Reviewed: March 10, 2025 · Stayed in March 2025
Verified reviewThe food was good but needed a little more Jamaican food like oxtail and fry chicken
No elevator and the lights need to be a little brighter in the room and outside the property
Dear Noel, We are thrilled to hear that you enjoyed your stay with us and that you would recommend our hotel to others. Your feedback is highly appreciated as it helps us identify areas for improvement and continue providing excellent service and facilities that our guests expect. We have taken note of all the opportunities for improvement you highlighted in your feedback and have already discussed them with our team to ensure we make immediate improvements. Our goal is to turn every guest into a fan, and we hope you will give us another chance to showcase all the improvements we have made during your next visit. Thank you once again for choosing our hotel, and we look forward to welcoming you back soon. Best regards, Alberto Grau, Resort General Manager
Dear Noel, We are thrilled to hear that you enjoyed your stay with us and that you would recommend our hotel to others. Your feedback is highly appreciated as it helps us identify areas for improvement and continue providing excellent serv… Show more