Little touches missing that makes a difference. Could improve on little things like a toiletries, such as proper bath soap. The bin in the toilet had lots of visible rust marks. Face towels have done their time as they are well used. Nevertheless, I’d stay again. Feels more 4 star.

Breakfast was amazing and so was dinner. Wonderful location spot! Staff were super helpful and welcoming!

Stayed in June 2025

Curtains, wallpaper an drawers in room needed to be repaired

Very nice; quiet environment, very friendly & welcoming staff; Fabulous live jazz band and International All Women Band performing in hotel bar !

Stayed in May 2025

All good.

Delivered as promised.

Stayed in May 2025

Although the décor is fine in the restaurant where the breakfast buffet is located, maybe 1. in time the space can be expanded to accommodate more table settings 2. keep the décor traditional viz fixtures, chairs etc. however, spruce it up a bit with more vibrant colour and perhaps hang paintings/art of well known / upcoming Jamaican artists. 3. Pool area could do with a make over in general.

Very tasty, good variety of food, clean surroundings, friendly and attentive staff!

Stayed in June 2025

The rooms needs a little attention to details which led to me having to request a change in room

The location is perfect!!!

Stayed in May 2025

We did not have any complaints

The breakfast was excellent, very good choices daily, we were very pleased.

Stayed in April 2025

The food was an absolute delight. Staff were so courteous and my toddler loved the experience. The room also was quite large, clean and included every amenity possible. Definitely will be coming back.

Stayed in May 2025

The room is a little outdated and could use some work.

The breakfast was excellent. Staff were always pleasant and helpful. The location is ideal for Kingston.

Stayed in May 2025

The food was mid

It was clean and in a nice area

Stayed in April 2025

The hotel is in a great location. It’s close to Devon House and Emancipation Park. The rooms were clean and the staff friendly.

Stayed in April 2025

My stay was unparalleled. However, i think two of the older male staff working there were really abrupt in their service, bordering on being passive-aggressive.

Beautiful place. Great value for money. Ken on reception is exceptional.

Stayed in March 2025

The pool was not clean and therefore unusable. Limited outside areas for daytime use. A wedding took place on the Saturday so there was nowhere outside to go and sit. But other than that, all was excellent. Oh one thing the netting by our window was torn. My other half opened the window as he didn't notice the tear at the base and the mosquitos ate us alive....

Location, customer service, food. Fantastic! And the beds were sooooò comfy. Couldn't fault any of it. Exceeded my expectations.

Stayed in April 2025

It was noisy from the music that played until 12:00 loudly.

The staff were great and the room was comfortable .

Stayed in March 2025

There was no pool service.

Very tasty Jamaican food.

Stayed in March 2025

This review is for our second night. Original plan was for one night but rebooked as had to remain in Kingston longer. Ground floor room again but this time musty and damp smelling. Overbearing. Requested room change which was prompt and courteous.

Everything, as special and authentic as hotel experience as I would like.

Stayed in April 2025

There were many options available for breakfast. Everything I had was delectable.

Stayed in April 2025

The CAGED windows The head I dated Tub knob broken

The layout…THE STAFF Dining Room Bell men Receptionists

Stayed in April 2025

The facilities and rooms were great. Breakfast was fantastic. Unfortunately we waited 1.20 mins for our evening meal when we arrived and it was cold.

Stayed in April 2025

Housekeeping & breakfast variety

Quaint & beautiful. Well maintained & lots of land space

Stayed in April 2025

Nothing

The breakfast was delicious. Plenty of choice and very tasty. The staff were very attentive and helpful from the reception to the waitresses. The bar was nice and bartender was very accommodating when trying to find a cocktail i like, overall a great experience.

Stayed in March 2025

Terra Nova did Jamaica proud as good as if not better than any hotel i have stayed in for their ratings

Breakfast was amazing Please go and find out for yourself

Stayed in March 2025

No Complains

The place exceeded my expectations. The facility was great, and the entire staff was excellent. They made sure I was comfortable during my overnight stay and gave me breakfast to go because I am a person with a disability and came out after their 10 a.m. cutoff time. Thanks to all of their staff members!

Stayed in March 2025

Property shows its age and could use some updating. I was given two towels at the begining of a six day stay for two people and every day I had to request additional towels. At time refresh did not replace towels. Not in their control but traffic in that area at certain times was miserable.

Centrally located in a safe neighborhood. Property was well kept and staff were friendly and responsive to requested items. Breakfast was lovely and staff were attentive . It was nice they allowed me to meet up with my friends for breakfast for a charge.

Stayed in March 2025

Lobby was too dark.

Great breakfast & staff. Well lit restaurant, loved sitting by the windows.

Stayed in March 2025