The breakfast could be better.

The rooms are very nice.

Stayed in September 2025

The location and accessibility

Location and safety

Stayed in May 2025

Accessibility, clean, staff was very helpful

Stayed in August 2025

Initial room smelled like mildew/mold. Management changed immediately. All the parking spots with shade have cones at 3pm. Parking lot was basically empty.

Room is spacious and comfortable

Stayed in August 2025

Breakfast was nice but would like more hot options included

Quiet, spacious suite, great location, helpful staff

Stayed in July 2025

The fact I never had money to stay longer 😅

Everything , the pool food staff, is amazing trip defy come back.

Stayed in July 2025

Nothing

Amazing

Stayed in July 2025

N/A

Everything

Stayed in July 2025

Not many stores nearby. If you want to go out you will need a cab..

I have stayed in this hotel during some business trips and I found it perfect. The facilities are well maintain: the gym is spacious and machines new, the guest laundry works well and is cheap, there are plenty of food options and ambients in the social area (restaurant, pool bar and sport bar). The breakfast is delicious. The room is vere comfortable with nice views. The suite is good option if you have to spend several days there. The staff was bery friendly and helpful. Is close to emancipation park whicb have beautiful gardens if you want to do a stroll I definitely will come back

Stayed in June 2025

The elevators stopped working

Spacious rooms and friendly, welcoming staff

Stayed in April 2025

I liked the customer service.

Stayed in July 2025

Poor menu choices for food

Room and views

Stayed in July 2025

Love the courtesy and professional staff. Breakfast buffet varies daily.

Stayed in May 2025

Clean room and polite staff. The food was tasty, and they had a wide variety on the menu.

Stayed in June 2025

More menus choices

Breakfast was good, the staff was great , the ambience was good

Stayed in June 2025

The food is bad. Bacon was salty. Eggs were not fullly cooked. Menu was limited

Room is spacious and comfortable

Stayed in June 2025

Everything was on point staff / breakfast was really good and property awesome

Stayed in April 2025

Everything the balcony

Every thing close to everything

Stayed in April 2025

I loved EVERYTHING!!! Honestly, cannot complain. I would suggest though that they offer more variety of foods for breakfast. The meals are delicious, BUT the 4 chafing dishes used for the main breakfast meals aren't cutting it. These dishes could be extended to 6 or even 8. The Courtleigh hotel has literally been the only part of Jamaica I enjoyed. Sad for the country, but great for Courtleigh =D

Courtleigh truly holds a special place in me and my family's hearts. This is my second stay at this hotel, and I can honestly say they're truly remarkable with customer service! Although I cannot say for the rest of Jamaica's customer service, e.g., the Norman Manley International Airport employees who work at Customs, and people who work in local restaurants, like Prendy's on the beach in Port Henderson, the Tastee's in New Kingston, etc. are just atrocious in their demeanour and speech... Long story short, whatever customer service training the Courtleigh Team has undergone, they need to get all the other customer service workers in Jamaica on board! Even though there was some confusion with our booking as we checked in, the lady at the reception assured that she would sort out the matter and even gave us a room upgrade after we waited quite long to fix the situation =') I also appreciated how Lascelles was so attentive to my needs! I was walking with some breakfast to bring back to my 91-year-old grandma and had both hands full. He noticed and, without even asking, and offered to help me with the elevator. Overall, my stay was great! I would want to come again, BUT, unfortunately, outside of Courtleigh, Jamaica's customer service is too ungodly for me, so I won't be visiting the country again! Does Courtleigh have hotels elsehwere? That would be great!

Stayed in May 2025

My shower was broken- couldn’t take shower and maintenance took a while to fix

Location

Stayed in April 2025

The elevator didn’t work.

The location and the stuff was excellent.

Stayed in April 2025

The elevator service wasn't the most efficient. One was totally out of service and wait to get up or down was sometimes long.

Stayed in April 2025

The afternoon meal 10 out of 10

Stayed in April 2025

The power went out on my last day and I had to use the stairs because the elevator was down. Very stressful as I was on the 9th floor. Took a while to get fixed.

Comfortable place, prime location, good service and pleasant staff.

Stayed in April 2025