Rooms were a bit dated, and bedroom carpet needs upgrading.

Breakfast

Stayed in April 2024

We requested early check in as arrived from UK at 8am. We eventually got our room at 5.30 pm. After persistent requests we were given a temporary “disabled” room at 4.30 pm and our original booking with Club lounge access was declined but then reinstated. Following this everything was fine but not the ideal first day welcome.

Comfortable junior suite. Access to club lounge with healthy breakfast and excellent service. Location of hotel.

Stayed in April 2024

It was all ok. Cumbersome check out

Nothing to complain about

Stayed in March 2024

Television was really outdated

Stayed in March 2024

Checkin in lounge was a waste of time, should just check in on the ground floor!

Breakfast downstairs is buffet style and in the lounge is Al La carte - excellent!

Stayed in February 2024

No Onsen

Buffet and Bar

Stayed in January 2024

Overpriced for what was a dated hotel.

Well located next to a metro. Good size room with several food options at the hotel.

Stayed in December 2023

The bathroom was a little tired. Also, like every other hotel, the default is for extremely soft, uncomfortable pillows.

The whole hotel was super clean, the staff were very friendly and the food was excellent.

Stayed in January 2024

Location

Stayed in January 2024

Solid hotel, stayed here last time in 2018 and the hotel is still great. The "old" rooms are now slightly dated, but perfectly OK, clean and comfortable, and we had a note in the room that an "intensive renovation program of rooms" is under way. The beds are comfortable and the rooms have a very good size, especially for Japanese/Tokyo standards. The rooms (I guess all?) have a Nespresso coffee machine. The location is really convenient, there is usually no shortage of taxis (exception: New Years eve and New Years day as well as probably other holidays, but that is to be expected) and the Ginza Line metro Station Tameike-Sanno (No. G-06) is right outside the hotel. The Ginza line is one of the most important Metro lines (and probably the only one you really need as tourist) as it goes to Shibuya or Ginza as well as to Shimbashi and all the way to Asakusa, with many interchange options in between. Around the hotel you have various convenience stores (2 family marts, 1 Natural Lawson, 1 "normal" Lawson a bit further and 1 24h small supermarket) in walking distance (2-5 mins) as well as a dutour coffee place right next to the hotel. The staff, especially front desk and concierge, speaks very good English. As we had some issues (not related to the hotel) we needed the concierge frequently and the personnel there was always very helpful, professional and went out of their way to assist us. We also had some interactions with the bell captain for taxis etc. and they were also helpful and especially the younger personnel spoke good English. The hotel restaurants during our stay were fully geared towards New Year with special menus but we did not try them. In the room we found he information that on 31.12. evening you can order the noodle dish "toshi koshi soba", which are believed to bring good luck for the new year, for a reasonable price to your room. The noodles were good and came with a tasty broth and some nice tempura.

Stayed in December 2023

Excellent location with easy access to the trains. Breakfast buffet was very good. Staff were very helpful in organising extra transfers etc.

Stayed in January 2024

I guess it’s a cultural thing, but in my opinion the rooms are very small considering that we requested for twin beds. Additionally, we had a superior room in the 33rd floor part of ambassador club and the room was exactly the same size as the twin beds. Also the curtains and carpets make it look older that it is.

Very nice hotel. The breakfast and lunch buffet were amazing. Friendly staff.

Stayed in January 2024

The facilities and fixtures in the rooms are a little dated. This is a moot comment, though, as we were informed that the hotel is undertaking a considerable overall of its fixtures and fittings to modernise and update its room, befitting a state-of-the-art luxury hotel.

The spacious rooms and the hotel's excellent location made the last leg of our holiday even more unforgettable. The cheery was that the express bus service (airport limousine) to the airport departed directly from the hotel.

Stayed in December 2023

Nothing

The room view was amazing. The service and hospitality’s were excellent.

Stayed in October 2023

You cant get a drink in the evening particularly at the weekend past 8.00pm. When checking in we felt like second class citizens for using Booking.com and had to be very politely insistent on a double bed. As a result the check in process took over 30 mins.

Nice hotel with large rooms particularly by Tokyo standards with an excellent breakfast. Very close to the Metro and in walking distance of Akasaka and Roppongi both full of good restaurants and bars

Stayed in November 2023

More vegan / vegetarian options will be nice

Very convenient. Metro right next door

Stayed in November 2023

Bottom of bathtub was very slippery. Not comfortable when taking a shower. Did not feel safe.

Good service, comfortable room, and proximity to Suntory Hall. Breakfast was always great.

Stayed in November 2023

Its a bit far from shopping area.

The atmosphere, the restaurants, the breakfast

Stayed in November 2023

Arrangement to travel to airport by Airport limosine was messed up but they did rearrange my access to the service

no iwsues

Stayed in October 2023

Breakfast is ordinary.

Rooms are good for the size.

Stayed in October 2023

Rooms were dusty and caused sneezing and allergy

Location and food options

Stayed in October 2023

Toilet and shower room doors

Toilet and shower room doors need to be either repositioned or repositioned.

Stayed in October 2023

swimming pool

Stayed in September 2023

"Kids stay free" does not include breakfast for them, even if room was booked with breakfast, was not clear when booking

Nice view to Tokyo Tower from upper floors, kind staff, good breakfast, very clean, good room size.

Stayed in August 2023