The stay included one night with two meals featuring kaiseki cuisine, and the food was beautifully presented and delicious.

Stayed in September 2025

The stay included one night with two meals featuring kaiseki cuisine, and the food was beautifully presented and delicious.

Stayed in September 2025

They should have some single rooms - expensive when traveling solo

Everything

Stayed in September 2025

Nothing

Good buffet dinner Onsen facilities are great Courteous staff Amenities range were good

Stayed in September 2025

The breakfast timing was not good. Breakfast ended so early. It would be great if the breakfast time could be extended to 10 am. Plus the staff cleaned up all the food even before 9 am. That was an uncomfortable experience, especially with the amount that we paid.

The location was good, right outside the Hell Valley. The view was awesome and the various types of hot baths were extremely interesting. We really enjoyed the grand bath, and the comfort of dining inside the room.

Stayed in September 2025

I have been wanting to stay at this hotel since my last trip to Japan where I made a day trip to Noboribetsu and used a day pass for the Onsen. The Onsen is tattoo friendly and beautiful with both many indoor and outdoor baths with various mineral properties. I loved how close it was to both the downtown area and Jigokudani. The room was spacious and comfortable. The hotel offered many activities for children and there was an arcade which my daughter and I had a great time at.

Stayed in August 2025

NA

Excellent and great onsen, good breakfast and dinner

Stayed in September 2025

Onsen was great, buffet was really good, but make sure to book in advance and room was excellent.

Stayed in August 2025

There are a number of onsen pools to try but the facility looks dated. There is also option to purchase day pass to the onsen if you are not staying in the hotel.

We stayed in the South Building and was allocated to a room in the highest floor. We got a half-board plan with buffet dinner and breakfast. There is a good variety of options including sashimi and snow crab for dinner. Room is spacious and clean.

Stayed in August 2025

Check in time was quite strict, to the point where our room was ready, but we were told to wait 20 minutes until the keycard activated at exactly 2pm. That being said, there were plenty of places to sit, shop, and lounge on the lobby floor.

The best location for the Hell Festival (last weekend of August). Perched upon the main street, in walking distance to main street shops as well as Hell Valley trails. The room is spacious. The ryokan itself impressive and vast with a souvenir shop, restaurants, amusement (karaoke and more, for a cost). The “spa” or onsen includes an indoor section with multiple stations (salt, waterfall muscle thingy, walking river, sauna, steam, cold plunge) and multiple outdoor baths. The smell of the natural sulfur heated springs meets the forest air. Reminiscent of natural adventures in Hakone, Fuji, Iceland, etc. You can take a 20-ish min bus from Noboribetsu station and end up a few minutes’ walk from the hotel entrance. The breakfast buffet has everything you could ever want, in good quality.

Stayed in September 2025

There are only 3 restaurants open for dinner, so each one will have a long queue. It's better to book breakfast and dinner with the hotel when you book.

Very good for Onsen experience, the room is big and clean, staffs are friendly as well.

Stayed in August 2025

Quiet rooms, amazing onsen.

Stayed in August 2025

Same food everyday

Great location, I sen

Stayed in August 2025

those are no downsides since we knew before booking but just for info: - the hotel is absolutely huge. Building is very big, probably hundreds of customers - south wing was maybe 5min walk from the onsen (we did not care) - windows: possible to block morning light with the wooden pan, however keep in mind that room won’t be 100% dark (we did not care, had to wake up for breakfast)

- Many big onsen with different waters, including outside bath. Very clean. There is even a little cold bath to walk in circle for blood circulation - the evening buffer for dinner was excellent, so many delicious things (we were happy to pick the buffet option instead of private dinner) - cute yukata to walk around -The hotel is very close to the noboribetsu valley (very easy to walk there) -Reception was efficient and someone spoke perfect English - we stayed in the south wing, which was clean and reasonably modern

Stayed in August 2025

Top buffet. Plenty of choices and all made with great care.

Stayed in August 2025

Amazing grand baths facing hell valley. Within close walking distance of Hell Valley. Greatly enjoyed walking in this area of the national park. There is also a public pool and kiddie pool, which my baby greatly enjoyed. They have swimsuit rental available if you forgot your swimsuit. Breakfast buffet was fully booked so we were unable to try it but we ate at the apex bakery/cafe next door, which was very good. We did have the dinner buffet one night and were very satisfied, with a great selection of sashimi and crabs legs. Will definitely be back!

Stayed in August 2025

we thought there was more to do in the area, a half a day is enough to enjoy the area. but if you have a car, you can get to other places in an hour or so.

the breakfast, the osen, quiet room , comfortable beds, and the breakfast was exceptional

Stayed in August 2025

The ceiling and windows are affected by the hot water. It looks a bit dirty because of it.

Great location with different onsens, even peak season don’t feel crowded at all. Nice swimming pool with slides for kids. Arcade and souvenir shop in the hotel. Tatami and kaiseki experience were great. Nearby several trials to explore surrounding with nice views.

Stayed in July 2025

Not great food choices in or around the area

The Onsens

Stayed in July 2025

Was not able to have dinner at the hotel restaurant without advance arrangements.

Spacious and Beautiful Japanese style room with mountain and garden views. Unbelievable Onsen experience 👏. Best ever. Breakfast was delicious 😋.

Stayed in July 2025

Room was cosy. Staff came in to set up the bed on the tatami mats. The Onsen was a new experience, there was enough information in the room to navigate the Onsen experience.

Stayed in July 2025

Absolutely nothing

Staying at this hotel was the highlight of our trip to Japan. It was our first onsen experience, so I was a bit nervous about the rules and etiquette, but in the end, we enjoyed every minute of it. There are so many baths to choose from, and all the areas are very well maintained. My partner mentioned that the men’s side had a beautiful view of Hell Valley—you can actually sit in the bath and take it all in. We used the onsen early in the morning and late at night, so it never felt crowded. I also really appreciated that they provided a full range of shampoos and skincare products to use after your soak. Our room was on the main building, it was spacious and spotlessly clean. Since we stayed two nights, they let us know they would clean the room at 11 a.m. on our second day. We left at 10:55 and returned briefly at 11:25 to grab something—and by then, the entire room and bathroom were already cleaned, everything replaced, and even new sets of yukatas laid out. I couldn’t believe how fast and efficient they were! If you're planning to visit Noboribetsu, I highly recommend staying at this hotel. The others didn’t look nearly as nice from the outside and didn’t seem to offer much in terms of views. This one is absolutely worth every penny.

Stayed in July 2025

Super clean, amazing bath products, great facilities, and great location! Probably the best hotel I’ve ever been to

Stayed in July 2025

Food could be better. Buffet breakfast was okay and I think the kaiseki feels like they were understaffed

Onsen was amazing and the location was beautiful

Stayed in July 2025