Nothing!

We were not sure what to expect from Furano and were blown away by the accommodations at fenix. The staff were super friendly and spoke fluent English. The room was far nicer and more luxurious that expected. We had a suite with three bedrooms, two bathrooms, and a living room/kitchen area, which is tough to find in a hotel. We added breakfast to our stay and it alternated between western and Japanese style each day. Both were quite yummy and filling and they accommodated a gluten allergy. We ended up staying an extra day and that was easy to arrange. We stayed in early September which is off season so the hotel was most empty and in sure that made a difference. Weather was beautiful and I would 100% return to Fenix Furano this time of yeae

Stayed in September 2025

Nothing all was wonderful.

Very comfortable hotel. Rooms were comfortable and spacious. Enjoyed sitting in balcony in the mornings to drink my coffee and in the evenings to view the beautiful mountains. Peaceful setting. The bed and shower were comfortable. Plenty of parking. The staff were wonderful. Great location to visit many sites in Furano, Biei and Mount Asahidake. We truly enjoyed our stay in the hotel and will plan on returning.

Stayed in September 2025

A bit far from everything but with a vehicle this is a 10/10 choice

Very clean and modern

Stayed in August 2025

The restaurant was closed for dinner and the breakfast was minimal.

Modern and well designed

Stayed in August 2025

Nothing

Very friendly staff and cosy environment

Stayed in August 2025

The restaurant wasn’t open when we arrived. Apparently they only open if they have reservations in advance

The rooms were great. Really well stocked kitchen and a lovely relaxing and luxurious space to hang out. Raised bedroom for the parents made it feel like we had real privacy. Staff were so helpful, welcoming and friendly.

Stayed in August 2025

Duvets ran warm but i suppose it would make sense in winter! We stayed 4 nights and breakfast was either a fixed set of Japanese on one day and Western on another - both were exactly the same. We didn’t mind (the homemade tofu was amazing) but can imagine it would get a little monotonous if staying for longer.

Situated a short drive from the Furano Marche, easy access to restaurants, groceries and sights. As a party of 5 adults and 1 child, we loved the triple key access room - we were able to have individual space while the common area allowed us an area to hang out. Also, despite the small common area, it was amazing how they managed to squeeze all the amenities in! Very nicely designed also. Breakfast was also wonderful and lovingly prepared by two lovely ladies.

Stayed in August 2025

- need more wardrobe/storage inside the unit, especially if its winter with lots of gears - bathroom needs more hangers for clothes/towels - the hanger on the entrance of the unit (where we put the shoes are)?is dangerous. We hit our head when we stood up after wearing shoes.

Modern designed 2 bedroom apartment, with all the necessities during our stay.

Stayed in July 2025

Nothing

The room was confirmable, clean , fully equipped Breakfast at the Ronon Cafe at the sister hotel was fantastic

Stayed in July 2025

Great experience of 2LDK on 3days stay with self driving travel. Reception had good work on fulfilling customer's request.

Stayed in July 2025

We had a car but the property is not very walkable to food or convenience stores. Lawson is about a 10 minute walk downhill from the property. We drove into Furano for dinner.

New luxury modern furniture, loved the aesthetic, included small kitchenette, comfortable for couple, perfect location for exploring Furano and surrounding sites, wish we could have stayed longer

Stayed in July 2025

The lack of a restaurant. We cooked our own meals, so that wasn't a problem for us.

It was our daughter's 16th birthday and we had been in touch with the hotel before arrival to arrange for some decorations in the room so she would be surprised when reach. I must say the staff did a great job of accomodating our request and made it super special for us. The 2 bedroom suite is very well appointed with all facilities like a full function kitchen, washer-dryer, living room etc. The layout of the suite is comfortable, spacious and very clean. Housekeeping service came to clean our rooms, change our towels on day 2 of our 3 day stay which refreshed everything for us. The view from our room was amazing too.

Stayed in June 2025

AC in the connected bedroom

excellent quality of apartment, spacious and location

Stayed in June 2025

No individual aircon control. Extra car park away from hotel is very dark at night.

Family of 6 living together with common area. Functional kitchen and washing machine.

Stayed in June 2025

Didn’t have a choice for breakfast. Understand that buffets may be a waste but perhaps giving guests a choice or directing guests to a nearby restaurant for breakfast would be good.

The dual key double rooms were super comfortable and luxurious. Parking was just nearby and it’s free. From the reception to restaurant staff, everyone provided excellent service.

Stayed in June 2025

The area was a little quiet during summer which is expected.

Rooms were clean, comfy and cozy. Parking was adequate.

Stayed in June 2025

Nothing at all. A great stay

With a car, it was a nice location near the slopes and nature. Almost felt you could see animals coming out from the woods opposite.

Stayed in June 2025

Amazing front desk staff. It was also nice to have a kitchen, living room and separate bedrooms.

Stayed in April 2025

NIL

Beautiful scenery from the balcony. Clean and quiet. Free laundry facilities

Stayed in April 2025

Doors are too thin. Neighbors are loud and some of them are smoking

Stayed in March 2025

All was well. No complaints.

Breakfast was ideal. Light and delicious.

Stayed in February 2025

Nothing much

Big and spacious

Stayed in December 2024

For some reason we kept finding dead ladybugs in the room. The laundry machine also wouldn’t dry which was quite frustrating.

The room was large and the bathroom was nice. The staff made us feel really welcomed. Lisa took our luggage to our room as we were checking in and we found her a few times and she answered our inquiries. We had a meal there and the food was pretty good, although next time I would probably try somewhere else for food.

Stayed in December 2024

Nothing! Everything was great :D

The room was very well furnished with great facilities. The interior was very well decorated. The surrounding area was very nice and peaceful. We all slept very well! Our stay at the Fenix was made extra special by the staffs’ kindness and warm hospitality. We will surely be back!

Stayed in December 2024