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  5. Reviews of Four Points Flex by Sheraton Hakodate Station

Reviews of Four Points Flex by Sheraton Hakodate Station This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

040-0063 Hokkaido, Hakodate, 18-19 Wakamatsu-cho, Japan

#63 of 79 hotels in Hakodate

Guests' Choice

Review Score

Based on 100 hotel reviews

7.3

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    8.3

  • Facilities

    7.5

  • Staff

    8.0

  • Value for money

    7.4

  • Free Wifi

    7.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 16, 2025

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Single Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Air conditioner too noise

    Location

    Stayed in August 2025

  • Reviewed: August 15, 2025

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Single Room - Non-Smoking
    • Stayed 1 night

    The room was quite small, which wouldn't have been a big problem, but the bathroom was truly tiny. I had to open the bathroom door when i sat on the toilet, so my legs could fit (but I'm a relatively tall guy, so this may not be a problem for everyone).

    Helpful and kind staff, clean and modern rooms, really good location, easy check-in and check-out, good breakfast. Good value for money.

    Stayed in August 2025

  • Reviewed: July 5, 2025

    6.0
    Would stay there again only because of location
    • Leisure trip
    • Group
    • Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms were so small like APA 😩

    Location

    Stayed in July 2025

  • Reviewed: April 30, 2025

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Single Room - Non-Smoking
    • Stayed 1 night

    A bit away from the station, compared to other hotels.

    Looks like other hotels of the chain.

    Stayed in April 2025

  • Reviewed: April 28, 2025

    8.0
    Good location, worth for value
    • Leisure trip
    • Solo traveler
    • Single Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There was no free parking.

    Located rather near Hakodate station and right next to daimon yokocho, no need to worry about finding your way back. Wifi was very fast and overall, a good business hotel with all the basic needs.

    Stayed in April 2025

  • Reviewed: February 7, 2025

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Single Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bathrooms very small

    Clean and quiet

    Stayed in February 2025

  • Reviewed: August 17, 2024

    7.0
    Passable, but could do better.
    • Leisure trip
    • Solo traveler
    • Single Room - Non-Smoking
    • Stayed 2 nights

    The room did not justify the relatively high price (even during the high summer season - Obon). I have stayed at one of this company’s hotels before with a positive memory. However, on this occasion, I was disappointed by the very stark conditions. The room is very small & bare. There is only one single room light, bright & glaring, with no adjustment possible. The bathroom, ridiculously cramped even by Japanese standards. No room to store anything more than a toothbrush. The bath itself was the smallest I have ever encountered. Definitely not suitable for anyone of above average, Japanese size. Anyone larger than me would risk becoming wedged in! There are almost no extras in the room beyond the basics (hairdryer, kettle, television - very small). Not even a cup! No luggage stand nor space to store much. The single bed was also about as small as it gets. Overall, a very cheaply constructed, functional & unappealing hotel, designed purely to generate profits.

    The location is the main positive point here, very close to the station.

    Stayed in August 2024

  • Reviewed: July 24, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Single Room - Non-Smoking
    • Stayed 1 night

    The hotel facilities are bit old but the status is still acceptable, given that the room price is reasonable.

    The location is very close to Hakodate JR station and just walk around by 5 minutes to arrive. Many good restaurants surrounding to the hotel. It is not far from fish market and walk around within 15 minutes to arrive, suitable to visit the fish market in the early morning. The room space is fine which is standard to general hotel in Japan.

    Stayed in June 2024

  • Reviewed: May 6, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Single Room - Non-Smoking
    • Stayed 2 nights

    Fast booking last minute. Easy check-in. Small but comfy room. Good location. Happy with my stay.

    Stayed in May 2024

  • Reviewed: December 29, 2023

    8.0
    Close to JR Station
    • Leisure trip
    • Travelers with friends
    • Small Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    uncomfortable pillow. Very thin

    close to JR Station. Walk around 5-7mins at night. Daytime only takes around 3 mins cause got mall near the hotel. Narrow room & bathroom but it's normal in Japan. Friendly & helpful staff. Great experience!

    Stayed in December 2023

  • Reviewed: November 10, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Small Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Great location close to station and food

    Stayed in November 2023

  • Reviewed: November 1, 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Single Room - Non-Smoking
    • Stayed 2 nights

    Tiny bath and toilet, smallest I've ever had. I literally couldn't sit in the bath, it was so narrow. The Family Mart toilet was more comfortable than the washlet. Very negative rating for the bathroom facilities.

    Very convenient location, less than 5m from station. Staff were professional and polite. Ice machine was easy to find. Charging cables included in the room. Pillow was much more comfortable than in most Japan hotels!

    Stayed in October 2023

  • Reviewed: October 27, 2023

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Single Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No

    Location good

    Stayed in October 2023

  • Reviewed: October 22, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Small Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The bed is too small.

    Location

    Stayed in October 2023

  • Reviewed: October 17, 2023

    8.0
    Cost efficient stay in a fascinating city
    • Leisure trip
    • Solo traveler
    • Single Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Being on floor twelve was a little scary

    Close to station and local food and drink places, a short walk to the local fish market as well

    Stayed in October 2023

  • Reviewed: October 14, 2023

    8.0
    A good place for a short stay
    • Leisure trip
    • Solo traveler
    • Single Room - Non-Smoking
    • Stayed 2 nights

    Bathroom is small and ceiling is low. Bed is a bit stiff and the pillow is not comfortable. Small TV is string on the only small table in the room and take up too much space. This TV could have mounted on the wall to allow full use of the table.

    Hotel is quite close to Hakodate station. Everything is very standard, typical of a small hotel use by workman staying the night. I can open my window to allow fresh air. The view is quite nice. The room is small but enough for one person. It is a good value for money.

    Stayed in October 2023

  • Reviewed: October 10, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Single Room - Non-Smoking
    • Stayed 5 nights

    My stay was good, but unfortunately the room was dirty: the walls of the room were dirty and the bed head was pretty dirty. Also the bathroom was not clean and with other people's hair. I generally don't care about changing sheets and cleaning while I am in the room. They told me I had to let them in on the 4rth day of my stay. So I did, and they did not change the bed sheets, only the towels. They took the garbage, but it was like nobody did anything in the room. Why did they have to come in on the 4th day if they wanted just to change the towels, something they can leave on the door? In other hotels when they come in, they clean the room, change the bed sheets and put everything in the original places. Anyway, this time I am not happy about the cleanliness. Especially with all the Covid stuff... There was a bathtub, but for me it was definitely impossible to enter, I guess only Japanese size, so I could not have a bath. Also the pillow was too soft and small for me.

    I don't like high places, but they gave me a room on the top floor. The view was good though, so I did actually like it. The hotel is very close to the station, and the morning market. It is easy to go everywhere.

    Stayed in October 2023

  • Reviewed: September 14, 2023

    6.0
    All the necessities, no more, no less
    • Leisure trip
    • Couple
    • Small Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room too small, especially the bathroom.

    Good location, near to station and eateries. Room was clean. Fast internet. Friendly staff.

    Stayed in September 2023

  • Reviewed: September 11, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Single Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    People close to my room were making noise one night while I wanted to recover from 7 hours time difference from Europe.

    People are great and location is excellent and allows to go easily everywhere. JR station is close-by within 5 minutes walking

    Stayed in September 2023

  • Reviewed: September 11, 2023

    8.0
    Very small rooms. No tea making
    • Leisure trip
    • Solo traveler
    • Single Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    First hotel in Japan with no tea or cups. A kettle but nothing to put it in. Extremely small room would have been ok if bed was comfortable

    Close to station

    Stayed in September 2023

  • Reviewed: September 11, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Single Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Tiny, tiny bathroom and very simple bed......more suitable for child than 180+cm male.

    Central location to JR station and Morning Market, restaurants, etc. Cleanliness of very high standard and thorough in common areas by staff. Onsite coin laundry and ice machine. Breakfast in ground level restaurant adequate with helpful staff

    Stayed in September 2023

  • Reviewed: September 9, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Small Double Room - Non-Smoking
    • Stayed 2 nights

    Room was rather small for the price I paid and toilet was very small and compact - reminding me of my university dorm room...

    Location was right next to Daimon Yokocho great for if you are looking for a nearby dinner place. The place was about a 5 minute walk to Hakodate Station and the tram is nearby making it easy to get around.

    Stayed in July 2023

  • Reviewed: August 24, 2023

    8.0
    Enjoyed my stay between my late check-in and delayed check-out.
    • Leisure trip
    • Solo traveler
    • Single Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bed making was not 100% precise but usable/acceptable level.

    Close to the train station. Right in front of the food and drink ally way.(late opening restaurants and bars)

    Stayed in August 2023

  • Reviewed: August 18, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Small Double Room - Non-Smoking
    • Stayed 2 nights

    All was fine.

    The hotel is located close to the main train station from where one can reach all interesting places of the city.

    Stayed in August 2023

Showing 1 - 25

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