Not cleaning room if you not attach sticker at the door, but at least should change the towels and waste bag everyday (other hotel they hanging towels and waste bag at the door). It will be better if there is air purifier in the room.

Location is good, near umeda station and airport bus limousine stop (Hankyu hotel). There are many shops, department stores and restaurants nearby. The room is big, more space for 2 persons. Restroom is also good, feels comfortable. It is quiet even if the hotel is next to railways because soundproof.

Stayed in September 2025

Great location, easy walk from the JR Osaka-Umeda station, nice but small rooms.

Stayed in September 2025

The window had opaque glass which made the room feel smaller. Last time I stayed here I had a lovely view over the Hankyu railway line, it is a shame that you can’t pay extra for a view room, which I absolutely would. Kind of feels like you’re getting ripped off when people who are paying the same price have a lovely outlook.

Great location the rooms are nice nicely suited to a single traveller.

Stayed in August 2025

Nothing particularly special, not the best value for money

Great location and comfort

Stayed in August 2025

No non caffeinated tea available The train station is very confusing so it was difficult in the beginning to find the hotel

Many outlets Comfortable bed and all the amenities available Very well located and comfortable and you can personalise the lighting in the room

Stayed in August 2025

The room wasn’t as clean as other hotels I had stayed in. There was a toenail clipping on the floor, and lots of dirt, dust etc. down the side of the bed.

The location was brilliant, so many excellent shops and restaurants nearby and well connected. Staff were kind and allowed us to leave our bags. Check in and check out very straightforward. Nice to be able to order breakfast to the table rather than queuing up for a buffet breakfast. Water fountains available too.

Stayed in July 2025

Breakfast is below average and service in restaurant is average. There is no spread, limited to 5 prefixed options . Out of four days we paid for Breakfast, we only went once. I would suggest not to include Breakfast as part of your room booking. Umeda has multiple restaurant choices and cuisines. TV in the room is antique 32 inch and does not support any OTT APP like Netflix. Expect the chain to provide minimum services commonly available rather than cutting the corners.

Great location and cleanliness!

Stayed in July 2025

Room is small. We asked for one extra comforter but they couldn’t not provide any.

A few minutes walk from the Umeda Station

Stayed in May 2025

The location is great. Pretty close to Osaka station and Umeda commercial area. Lots of restaurants nearby. KIX/ITM airport shuttle bus is just 5 mintues walking distance away.

Stayed in June 2025

Small rooms

Location

Stayed in May 2025

Rooms were too small

Location

Stayed in May 2025

Room was really small even for Japanese standards

Location was excellent close to all amenities including train station

Stayed in June 2025

Great location with easy access to multiple metro stations and plenty of nearby restaurants. The facilities are clean and well-maintained, and the room is well-equipped. Room size is typical for a hotel in the city center.

Stayed in June 2025

The hotel is quite pricey for what it offers, and children are charged as adults, which can significantly increase the cost for families. The location is also a bit inconvenient. Since the surrounding area is large, it requires a long walk just to get there from both JR and metro stations. The nearby station is a major interchange, and navigating it was confusing. The shower setup wasn’t great, as it was hard to avoid getting the floor wet even with the curtain. I also found it a bit uncomfortable that there was a light panel outside each room that lit up only when the key card was inserted—this seemed to indicate whether someone was inside, which felt a bit intrusive. Shower caps were not included with the amenities available in the lobby. I had to ask the front desk to get one, which seemed unnecessary. Additionally, the nail clipper could be borrowed but had to be returned after use. Considering it could be contaminated by other guests, it didn’t feel hygienic to reuse it. Staff service was average—not particularly friendly or attentive.

The room was clean and functional, and the bed was comfortable, which made for a good rest. There was a water dispenser on my floor, which was very convenient and helped save money on bottled water. Pajamas and basic amenities could be picked up by yourself in the lobby, which was a nice self-serve option.

Stayed in May 2025

The staff especially the front desk are very helpful and kind. The hotel is clean and the facilities and the rooms are still new. The location is very convenient and it is close to everything.

Stayed in May 2025

The location was not bad, about 10 minutes walk from the metro station. Quiet area. The staff were helpful. The room was much smaller than we expected, but it was fine since we only had 2 pieces of luggage.

Stayed in May 2025

Nothing. Everything was good

Loved the location. Super close to the train Station which is connected to everywhere in Osaka. The lobby smelt wonderful! The staff was super nice and helpful. They helped us with our room and ordering food due to our lack of Japanese. Will 100% recommend

Stayed in May 2025

Each time I re-entered the room and put my room card into the slot, the TV came on at the hotel home page. That was mildly annoying. There was no view from the window.

Like most 3 or 4 star Japanese hotels, the room was compact but adequate. Comfortable bed, good bathroom, excellent location, helpful staff, quiet room.

Stayed in May 2025

Nothing

Room and location

Stayed in April 2025

My non-smoking room had been smoked in by a previous occupant (but the hotel staff moved me without any questions or fuss). It is convenient to have a breakfast option but, for the price, it was surprisingly basic and limited.

Umeda is a good transport hub and restaurant district, and the hotel is conveniently located. Friendly and helpful staff.

Stayed in March 2025

Location was not easy to find, even by Google Maps & Maps Me. Also too close to the train tracks, so a bit noisy, & much more expensive than other boutique hotels of the same quality with better locations in Tokyo, Kyoto & Hiroshima.

I had requested a quiet room away from the elevator, but on arrival discovered the room faced the noisy train tracks. However, the staff responded by moving me to a much quieter room that was perfect. A young man that wore glasses, spoke perfect English & went by the name of Loui I believe was most helpful. He went above & beyond to assist me in acquiring a bus ticket to the airport that ultimately saved me an enormous taxi fare. He clearly understands customer service & is the type of employee that you want on your management team, so give him a promotion, a raise, or both, as well deserved. Thanks!!

Stayed in April 2025

Hotel was good. Room was a bit small for double room, but I was solo traveler and it was a good fit for me. Having in mind that hotels in general have small rooms in the bigger cities, can’t say it was a huge issue for me. I would really loved if staff was speaking good English, instead of us using translate.

Stayed in April 2025

I stayed at the same hotel before under previous management. The service level is decreased after acquisition by foreign brand. Frontdesk is less efficient than before.

Proximity to main transportation hubs and city centre

Stayed in February 2025

Quite hard to find after getting off the airport train.

Just a stopover. Room pretty small but well equipped and surprisingly quiet given the location. Good for main city station location.

Stayed in March 2025