Reviews of GINZA HOTEL by GRANBELL This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
104-0061 Tokyo-to, Chuo-Ku Ginza7Chome2-18, Japan
#794 of 1,485 hotels in Tokyo
Guests' ChoiceReview Score
Based on 819 hotel reviews
8.1Score breakdown
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Cleanliness
8.5
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Comfort
8.6
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Location
9.1
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Facilities
8.3
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Staff
8.7
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Value for money
7.7
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Free Wifi
7.6
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Reviewed: September 15, 2025
David
New Zealand28 Reviews5 helpful votes9.0“Great Hotel on Ginza Corridor”- • Business trip
- • Solo traveler
- • Deluxe Double Room with Shower- Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Some train noise from adjacent rail lines
Excellent location, modern, clean and quite large rooms by Japanese standards.
Stayed in September 2025
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Reviewed: September 9, 2025
Carmelina
Australia5 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Twin Room - Non-Smoking
- • Stayed 7 nights
- • Submitted from a mobile device
No CNN in English
Onsen is great
Stayed in September 2025
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Reviewed: September 7, 2025
Jy
Malaysia35 Reviews8 helpful votes8.0“Very Good Location”- • Leisure trip
- • Group
- • Deluxe Queen Room - Train View - Non-Smoking
- • Stayed 5 nights
The soundproofing is bad. you can hear trains passing every few minutes, and on weekends the noise from the bar upstairs is very noticeable. The room also gets quite stuffy and hot in the evenings. For a decent-sized room, the toilet feels cramped, with little space to place skincare or toiletries, which isn’t very practical.
Good location in Ginza. 7-11 is just downstairs. The bed was really comfortable, overall it was still a pleasant stay.
Stayed in September 2025
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Reviewed: September 3, 2025
Clive
Singapore17 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Solo traveler
- • Queen Room - Non-Smoking
- • Stayed 2 nights
comfortable clean room. It was good to have access to the onsen downstairs
Stayed in September 2025
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Reviewed: September 1, 2025
Anisha
United Kingdom12 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Deluxe Twin Room(For 3 Person) - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing
Good location,clean and cozy rooms. Free tea and coffee available 24 hrs a day. Onsen available
Stayed in August 2025
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Reviewed: August 26, 2025
John
United Kingdom13 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Queen Room - Non-Smoking
- • Stayed 9 nights
- • Submitted from a mobile device
Breakfast was OK but not all choices available at times.
Great location. Staff were very helpful and pleasant. Spa was great. Room clean and comfortable.
Stayed in August 2025
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Reviewed: August 23, 2025
Efe
Turkey1 review9.0Wonderful- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
The room was clean enough but could be better.
Nice amount of space compared to other hotels in the country. Very good location and friendly staff.
Stayed in August 2025
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Reviewed: August 13, 2025
Supacha
Australia9 Reviews2 helpful votes8.0“We had enjoyed our stay.”- • Leisure trip
- • Family with young children
- • Queen Room - Non-Smoking
- • Stayed 2 nights
Reception: one staff was not very nice; to be precise he looked down when we checked-in. We were fine with the other staffs looking after us prior. Room stayed: limited hangers, limited space to place amenities in the bathroom, the bathroom sink was positioned way too low and the safe was too small to fit everything. Location: very loud at night from the clubs and the train tracks.
Reception: A few of the front staffs were respectful, lovely, very customer service oriented and helpful. House-keeping: well maintained and helpful. Room stayed: clean, slightly spacious and full sunlight. Location: variety of restaurants to explore, close to Ginza line train and Ginza shipping area.
Stayed in August 2025
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Reviewed: August 11, 2025
Salome
United Kingdom12 Reviews2 helpful votes9.0“Perfect family stay in Tokyo.”- • Leisure trip
- • Group
- • Deluxe Twin Room(For 3 Person) - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
Nothing, all great.
Staff were lovely. Hotel very clean and excellent facilities.
Stayed in August 2025
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Reviewed: August 7, 2025
Andrey
Russia91 Reviews31 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • Deluxe Queen Room - Train View - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
Room was cozy but quite small for 3 people and 3 suitcases.
Amazing stuff, Amazing location. Good breakfast. Nice view to trains without much noise. Everything is well thought and tidy. I’d love to stay longer or comeback again.
Stayed in August 2025
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Reviewed: August 7, 2025
Angela
Hong Kong4 Reviews5 helpful votes9.0“Good location and very clean.”- • Leisure trip
- • Family with young children
- • Double Room with Shower(For 1 Person) - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
The pillows are too soft. If they can allow 2 keys per room, it would be more convenient for us as a family too.
Location, cleanliness and price.
Stayed in August 2025
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Reviewed: August 5, 2025
Manish
United Kingdom27 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • Deluxe Twin Room(For 3 Person) - Non-Smoking
- • Stayed 4 nights
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The Ginza location was very convenient, especially for shopping and eating districts, kabuki theatre and very close to the metro (5 min walk). The hotel is partnered with a very nice onsen which was very relaxing and complemetary for hotel guests which was a good plus. Very nice rooftop bar, good amenities and a nice happy hour. There is also a discounted massage parlour in the building.
Stayed in July 2025
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Reviewed: July 31, 2025
Pamela
Switzerland35 Reviews4 helpful votes8.0“Nice hotel in the heart of Ginza nestled around lots of shops, bars and restaurants. 10-min walk from2 big metro/tra”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room(For 3 Person) - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Small rooms and did not like that lobby is not on ground floor of hotel but on the 5th as it shares building with other establishments. Staff were nice but they speak very little English so no opportunity to communicate with them
Amazing location in the heart of Ginza. Many shops, bars and restaurants across the street. Hotel on the small side and lobby was very basic
Stayed in July 2025
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Reviewed: July 21, 2025
Ted
Qatar4 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Twin Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Small room for the price.
The location is absolutely fantastic, just in front of restaurants and bars of all sorts.
Stayed in July 2025
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Reviewed: July 18, 2025
Peter
Denmark2 Reviews9.0“New, quiet, brilliantly located”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room(For 3 Person) - Non-Smoking
- • Stayed 6 nights
- • Submitted from a mobile device
The best location. In the middle of the dining heart of Ginza and close to public transportation!
Stayed in July 2025
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Reviewed: July 12, 2025
Zaheer
South Africa37 Reviews9 helpful votes9.0“Good hotel in a good Ginza location”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room(For 3 Person) - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Rooms were small (but average for Tokyo).
Great hotel, good location. Decent breakfast (not a huge variety though).
Stayed in July 2025
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Reviewed: July 9, 2025
Marisse
Australia25 Reviews9.0“A great hotel with great facilities and excellent location”- • Leisure trip
- • Family with young children
- • Twin Room - Non-Smoking
- • Stayed 3 nights
Room size for price was a bit small, but still comfortably sized
Facilities access, including the spa, massage, bar and restaurant and the 7-11 Location- proximity to food locations, shopping areas, train stations Free drink voucher provided on check in View of the room
Stayed in July 2025
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Reviewed: July 7, 2025
Colin
United Kingdom1 review9.0“Fantastic three day family stay in Tokyo, excellent hotel in a great location in the heart of Ginza. Close to many trans”- • Leisure trip
- • Family with young children
- • Deluxe Queen Room - Train View - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Modern, clean and spacious for a Japanese hotels. Excellent staff who were super helpful and the location is great.
Stayed in July 2025
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Reviewed: July 7, 2025
M
United Kingdom10 Reviews1 helpful vote7.0“Good for the price!”- • Leisure trip
- • Couple
- • Twin Room - Non-Smoking
- • Stayed 3 nights
Breakfast was not the best, we skipped it although we had it included in price Roof top bar is a bit awkward outside of happy hour - not the best views either
Location was good, for Ginza -is in quite a lively area with plenty of bars and restaurants Rooms are clean as is the hotel generally - 24 hour reception is helpful too!
Stayed in June 2025
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Reviewed: July 1, 2025
Mei
Australia18 Reviews2 helpful votes9.0“Superb hotel and location for staying at Ginza”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room(For 4 Person) - Non-Smoking
- • Stayed 4 nights
no loading/unloading area if you arrived by car/taxi.
The hotel is brand new, room is usual Tokyo size but we stayed at the largest 4pax room so it's roomy. Free bath and sauna facilities at 4/F was a huge plus if you are into japanese public bath culture. Location is impeccable, close to 3 train stations (Ginza, Hibiya and Shimbashi) and hailing a taxi right outside hotel is super easy as it's the heart of Ginza area. Wonderful selections of restaurants right opposite our doorstep.
Stayed in June 2025
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Reviewed: June 30, 2025
Goldberg
Australia1 review7.0Good- • Leisure trip
- • Family with young children
- • Twin Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast and extra charge fir second person in room
Stayed in June 2025
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Reviewed: June 29, 2025
Rom
United States9 Reviews2 helpful votes9.0“Nice location ,very nice stuff,clean and nice onsen”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room(For 3 Person) - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
I forgot my glasses in a locker at the onsen and the following morning they were gone:(
Everything!
Stayed in June 2025
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Reviewed: June 28, 2025
Tranique
United States5 Reviews9.0“I highly recommend for the quality, aesthetics, amenities, and proximity to great food and high end shopping.”- • Leisure trip
- • Family with young children
- • Queen Room - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
I didn’t like the late checkout policy. I was injured and I really needed to stay longer. They need larger size spa robes also.
I loved the proximity to restaurants and shopping. I loved the updated rooms.
Stayed in June 2025
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Reviewed: June 23, 2025
Sascha
Australia7 Reviews3 helpful votes7.0“Excellent location, room was neat and clean with all the amenities and staff were polite & friendly.”- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 6 nights
The system to pull down the blinds in the room for privacy was really cumbersome, it was really tricky to figure out how to work them without worrying you will break them, so we ended up leaving the sheer ones down and just used the privacy one at night. We also thought the buffet breakfast was lacking; there wasn't too much food and a good variety to choose from. Some more noodle and protein dishes would be great.
The location was excellent, and the room was not too small in size. Bed was comfortable and the room had big windows so plenty of light during the day which is always great.
Stayed in June 2025
