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Reviews of Hotel Grand Toya This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

049-5721 Hokkaido, Lake Toya, Toyako Onsen 144 , Japan

#21 of 22 hotels in Lake Toya

Guests' Choice

Review Score

Based on 150 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.7

  • Location

    8.9

  • Facilities

    7.0

  • Staff

    8.4

  • Value for money

    7.7

  • Free Wifi

    8.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 12, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Twin Room with Private Bathroom - Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    The facilities are a bit outdated (as you can see in the pictures).

    Excellent location, amazing lake view and two minutes from the bus station. Friendly, helpful staff.

    Stayed in September 2025

  • Reviewed: August 11, 2025

    8.0
    nice traditional inn in a popular holiday resort
    • Leisure trip
    • Family with young children
    • Japanese-Style Room with Shared Bathroom + Private Toilet - Lake View
    • Stayed 1 night

    nothing really

    nice spacious room with view towards the lake very nice onsen bath lovely dinner and breakfast proximity to the lake and bus terminal

    Stayed in July 2025

  • Reviewed: July 17, 2025

    8.0
    Experience ancient Japan.
    • Leisure trip
    • Group
    • Japanese-Style Room with Shared Bathroom + Private Toilet - Lake View
    • Stayed 2 nights
    • Submitted from a mobile device

    Some areas especially the onsen could be upgraded without losing the old style.

    Authentic old school ryokan. It’s like going back in time. I think it’s good cause you get to experience the past atmosphere.

    Stayed in July 2025

  • Reviewed: June 12, 2025

    8.0
    Terrific Toya and Usu
    • Leisure trip
    • Travelers with friends
    • Japanese-Style Room with Shared Bathroom + Private Toilet - Lake View
    • Stayed 2 nights
    • Submitted from a mobile device

    Onsen public bath.

    Convenient location and on waterfront property, perfect spot to watch the nightly fireworks. One block to the bus station. Personable staff, who personally and enthusiastically handed a pair of extra large slippers for my husband. We love taking the public buses to Mt. Usu and Toya train station.

    Stayed in May 2025

  • Reviewed: June 1, 2025

    7.0
    For the price we paid - room + half board, it is worthwhile
    • Leisure trip
    • Couple
    • Japanese-Style Room with Shared Bathroom + Private Toilet - Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel is easily the most dated one in the lake area. There are new properties around. The room is of good size but it looked time had stood still. Our room became hot and stuffy in the middle of the night as the air conditioner was old model.

    The lake view and it stands just in front of the ferry cruise centre. Staff at the reception n dining halls spoke little English but they were smiling and helpful.

    Stayed in May 2025

  • Reviewed: May 25, 2025

    8.0
    Pleasant stay and nice experience with onsen
    • Leisure trip
    • Group
    • Japanese-Style Room with Shared Bathroom + Private Toilet - Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    Room a bit small for 4 people

    View was nice and set meals were delicious

    Stayed in April 2025

  • Reviewed: May 8, 2025

    6.0
    Staff not helpful
    • Leisure trip
    • Family with young children
    • Twin Room with Private Bathroom - Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    A bit out dated. Need some work.

    Lake view

    Stayed in May 2025

  • Reviewed: March 16, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Twin Room with Private Bathroom - Lake View
    • Stayed 1 night

    The hotel is quite dated

    Great location near the bus terminal and wonderful view of Lake Toya

    Stayed in February 2025

  • Reviewed: March 12, 2025

    8.0
    The location for the view is very good.
    • Leisure trip
    • Family with young children
    • Japanese-Style Room with Shared Bathroom + Private Toilet - Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast and dinner were too little and not filling.

    There is an outdoor onsen. The onsen pool can be heated to your preference. The view from the room is excellent. Breakfast is served at separate tables, not a buffet.

    Stayed in January 2025

  • Reviewed: February 11, 2025

    7.0
    Comfortable and authentic
    • Leisure trip
    • Couple
    • Japanese-Style Room with Shared Bathroom + Private Toilet - Lake View
    • Stayed 5 nights

    The facilities are a bit rundown but still good value overall

    Great location for skiing at Rusutsu

    Stayed in February 2025

  • Reviewed: February 10, 2025

    7.0
    Delicious food, just dated properties that is frozen in time
    • Leisure trip
    • Family with young children
    • Japanese-Style Room with Shared Bathroom + Private Toilet - Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    The old facilities, which makes the place seems like frozen in time. There is a toilet in my room, just lacking of bathing room, which you have to go to level 1 common bathroom like the typical onsen in Japan.

    Other than the old facilities and lack of common bathroom I think I had quite a pleasant stay. The food is the main reason which I stay here after reading the review and I wasn't disappointed, the food is delicious.

    Stayed in February 2025

  • Reviewed: February 8, 2025

    7.0
    Nice clean room, good location but the onsen was dingy and dirty
    • Leisure trip
    • Couple
    • Quadruple Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    The heating didn’t work very well and the men’s onsen was gross, covered in mould.

    The room was clean and comfortable

    Stayed in February 2025

  • Reviewed: January 15, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Twin Room with Private Bathroom - Lake View
    • Stayed 2 nights
    • Submitted from a mobile device

    Bit outdated

    Staff were really friendly and accomodating and the location was excellent

    Stayed in January 2025

  • Reviewed: November 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Twin Room with Private Bathroom - Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    As others have mentioned the place is a bit dated now but that is no big deal, main bugbear was could hear people in corridor and doorway was very low so whacked my head a few times

    Great value for money - the dinner and breakfast provided were fantastic.

    Stayed in November 2024

  • Reviewed: October 29, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Japanese-Style Room with Shared Bathroom + Private Toilet - Lake View
    • Stayed 1 night

    Location is near lake

    Stayed in October 2024

  • Reviewed: September 28, 2024

    8.0
    Great value
    • Leisure trip
    • Couple
    • Japanese-Style Room with Shared Bathroom + Private Toilet - Lake View
    • Stayed 2 nights
    • Submitted from a mobile device

    Facility is old

    Great location. Dinner and breakfast was fantastic.

    Stayed in September 2024

  • Reviewed: September 9, 2024

    8.0
    Hotel with nice view
    • Leisure trip
    • Family with young children
    • Twin Room with Private Bathroom - Lake View
    • Stayed 2 nights
    • Submitted from a mobile device

    Draining of water from bath is not working well

    Spacious room Nice view

    Stayed in September 2024

  • Reviewed: September 2, 2024

    8.0
    Very beautiful location right on Lake Toya at a reasonable price.
    • Leisure trip
    • Couple
    • Twin Room with Private Bathroom - Lake View
    • Stayed 1 night

    The property has not been updated in years, so the rooms look as if they were decorated in the 1970's however this was quite charming and the rooms and facilities were clean. The included meal was wonderful as well.

    Stayed in August 2024

  • Reviewed: August 22, 2024

    8.0
    Excellent
    • Leisure trip
    • Couple
    • Twin Room with Private Bathroom - Lake View
    • Stayed 1 night

    The view from the hotel

    Stayed in August 2024

  • Reviewed: August 5, 2024

    8.0
    A nice experience, but boy oh boy the property could do with a gee up.
    • Leisure trip
    • Travelers with friends
    • Twin Room with Private Bathroom - Lake View
    • Stayed 2 nights
    • Submitted from a mobile device

    Very dated, with seemingly no refurb done ever. Looks just like I imagine it did in the 1970s. The sauna in the men’s onsen wasn’t working, and looked like it hadn’t in a long time. No coffee in the room.

    Great location right on the lake. Convenience stores and coffee shops nearby. Check-in was detailed and handled very well. The breakfasts were good - the dinners were great.

    Stayed in August 2024

  • Reviewed: May 29, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Japanese-Style Room with Shared Bathroom + Private Toilet - Lake View
    • Stayed 1 night

    only water basin and toilet flush at the room, no bathroom..

    Great location with lake view, can view fireworks from the room, dinner & breakfast also nice...

    Stayed in May 2024

  • Reviewed: May 17, 2024

    7.0
    Perfect location if withoit a car. Not the best but it is okay.
    • Leisure trip
    • Family with young children
    • Japanese-Style Room with Shared Bathroom + Private Toilet - Lake View
    • Stayed 2 nights
    • Submitted from a mobile device

    The food was not amazing. The raw fish looked very old and didn't taste very good. The wasabi was also somehow different. We decided to include half board so we dont waste time looking for where we should go to eat but if this is not a problem for you might better get it withoit food. Other than that the amount of food was more than enough. The room is maybe big but 80% of it is tatami. So the space for your luggage is very limited. Felt like there is not enough space.

    The staff is polite and responsive. The location of the hotel is amazing (especially when travelling without a car). The onsens were clean (unlike the images I saw) and we enjoyed them. We managed to watch the fireworks both night. The boats doing it are starting from this hotel and then going to the most right hotels. If you go infront of the hotel you can see the whole show clearly, from the room you can probably see 85% of it if you are on a higher floor.

    Stayed in May 2024

  • Reviewed: May 16, 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Quadruple Room with Shared Bathroom
    • Stayed 1 night

    none

    Lake view & cozy room. Ample facilities especially onsen, except for sauna. Good location, just short distance of walk to the lake and have a good view of firework.

    Stayed in May 2024

  • Reviewed: May 4, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Japanese-Style Room with Shared Bathroom + Private Toilet - Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    The only inconvenience is the shared bathroom.

    The room window view is excellent, facing Lake Toya. The room is clean and comfortable The dinner is sumptuous.

    Stayed in April 2024

Showing 1 - 25

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