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Reviews of Guesthouse Hakone Lumi

250-0522 Kanagawa, Hakone, 73-1 Motohakone, Japan

#141 of 161 hotels in Hakone

Guests' Choice

Review Score

Based on 44 hostel reviews

7.3

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.6

  • Location

    8.8

  • Facilities

    7.4

  • Staff

    6.5

  • Value for money

    8.0

  • Free Wifi

    9.2

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Showing 1 - 25

  • Reviewed: July 23, 2025

    6.0
    Loved the location. Didn't like much else.
    • Leisure trip
    • Solo traveler
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 2 nights

    The kitchen was inaddaquate. As if they built a tight kitchen but I needed to hunt for the utensils and even unwrap the dish towels from their packaging. Also the common area is incredibly crowded with furniture that it makes walking around difficult.

    Location is amazing.

    Stayed in July 2025

  • Reviewed: July 12, 2025

    8.0
    Cute place to stay
    • Leisure trip
    • Travelers with friends
    • Bunk Bed in Female Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    We did not receive towels :/

    Close to the lake, very tidy. Beautiful kitchen and lobby.

    Stayed in July 2025

  • Reviewed: June 12, 2025

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The beds were extremely uncomfortable

    It was clean and tidy and modern.

    Stayed in June 2025

  • Reviewed: May 24, 2025

    8.0
    It's good for the price, being a solo traveler, short trip, and overall felt safe.
    • Leisure trip
    • Solo traveler
    • Bunk Bed in Female Dormitory Room
    • Stayed 2 nights

    The beds were a bit hard since the mattresses aren't thick. The kitchen was kind of gross looking, I didn't use it at all and the trash was overflowing. I didn't like how the smoking area was right next to the big bathroom and showers downstairs, so the whole bathroom smelled like cigarettes. The location is nice but the public transportation ends really early so unless you have a car or willing to use taxi services (which I think are already limited) it's kind of inconvenient.

    It was a great place for the price/being a hostel. I stayed in the all female-dorm and having to type in a code to get in made me feel safe. The bunk beds also each had their own privacy curtain and a comfortable comforter. There was a small bathroom area where the upstairs rooms were (sink and toilet room) - the window looking out at a torii was nice. The hostel is located right near Lake Ashi.

    Stayed in April 2025

  • Reviewed: May 6, 2025

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Hard futon Kinda weird check-in.

    Well placed. Helpful cleaning crew. Okay facilities.

    Stayed in May 2025

  • Reviewed: April 25, 2025

    8.0
    Recommended for backpackers
    • Leisure trip
    • Solo traveler
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    Some large windows giving on the lavatory room where constantly (re)open, allowing the cold air to come in.

    Nice tidy place.

    Stayed in April 2025

  • Reviewed: April 1, 2025

    8.0
    Nice stay
    • Leisure trip
    • Travelers with friends
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    OK ! Beds are a bit hard

    Stayed in April 2025

  • Reviewed: March 30, 2025

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    no reception, the building is open and rooms as well, no lockers even - you can do what you want and anybody can easily go into the building without any problem not cleaned regularly so kitchen get dirty, very small and dark room, that is a pity as the plave is btand nrw but not well managed

    huge common area

    Stayed in March 2025

  • Reviewed: September 9, 2025

    4.0
    Disorganised guesthouse
    • Leisure trip
    • Travelers with friends
    • Bunk Bed in Male Dormitory Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No security at all. The front door and the bedroom doors were unlocked all the time. The upstairs bathroom was locked day and night.

    Very close to the lake. Spacious common area and plenty of seating spaces. Good kitchen with enough utensils.

    Stayed in September 2025

  • Reviewed: September 9, 2025

    4.0
    Disorganised guest house
    • Leisure trip
    • Travelers with friends
    • Bunk Bed in Male Dormitory Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No security at all. Anyone could get into the house anytime as the front door and the bedroom doors were unlocked all the time. The upstairs bathroom was locked day and night.

    Very close to the lake. Spacious common area and plenty of seating spots. Functional kitchen with enough utensils.

    Stayed in September 2025

  • Reviewed: September 1, 2025

    9.0
    Lots of potentiel, good place overall
    • Leisure trip
    • Family with young children
    • Bunk Bed in Female Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    It's sad that there is no one to take care of the place and refurbish the stuff, kitchen is bare for instance

    Very good place, nice common area, a guitar, games, couches... Comfortable beds also Very well situated

    Stayed in August 2025

  • Reviewed: August 8, 2025

    4.0
    Expensive junk hostel but cool guests.
    • Leisure trip
    • Solo traveler
    • Bunk Bed in Male Dormitory Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The beds were very painful to sleep on. They are always sort of missing things like having 4 sinks but only 2 working…the common area while looking nice is almost always very hot and the staff open the windows while thebair conditioner is on for some reason…. Finally the check in time is SOOOOO late at 4pm while checkout is very early at 10am. You recieve a threatening email in the morning to leave and anything you leave might be destroyed. Finally, nobody could provide me much info about the area. It overall felt like a cash grab kind of hostel. Not interested in the guests, only the money and any way to cheap out. Oh and they dont give you a towel to use.

    The other guests were all very interesting, the wifi was good and the common area was big and nice.

    Stayed in August 2025

  • Reviewed: July 28, 2025

    4.0
    Very budget, but a nice location.
    • Leisure trip
    • Solo traveler
    • Bunk Bed in Male Dormitory Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Crowded, with few facilities. The guy above me snored all night so I couldn’t sleep!

    Cheap! And nice location

    Stayed in July 2025

  • Reviewed: July 17, 2025

    9.0
    Cozy, friendly and good common spaces!
    • Leisure trip
    • Solo traveler
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 1 night

    Maybe the charging station for the phone next to the bed could need a shelf so you can put the phone on it. Maybe I missed it but there was no locker so no good place to store valubles.

    Great common area super cozy and social! Close to everything!

    Stayed in July 2025

  • Reviewed: July 1, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Bunk Bed in Male Dormitory Room
    • Stayed 1 night

    Great location, walkable to the shrine, nice lounge, good wifi and beds

    Stayed in June 2025

  • Reviewed: June 13, 2025

    3.0
    Poor
    • Leisure trip
    • Couple
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Facilities are fine but it's clear they take no effort in maintaining the place. Cleaning was terrible. Only good thing was the sheets felt clean. Also the lint out of the dryer hasn't been removed in what looked like a very long time, which poses a serious fire hazard. Keep in mind I've been backpacking through SE Asia on a budget before coming here and this was worse than the majority of places I've stayed.

    Place looked new, facilities and games looked good

    Stayed in June 2025

  • Reviewed: June 4, 2025

    10
    Good choice
    • Leisure trip
    • Solo traveler
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    No

    Clean Easy check in Comfortable Cheep

    Stayed in June 2025

  • Reviewed: June 3, 2025

    5.0
    Fair
    • Leisure trip
    • Couple
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    Feels deserted. There are no staff at all in the building and zero security. There were no locks from the front door to the dorms. It could be super nice but just needs a bit of attention. Also the beds were super uncomfortable.

    Close the lake, interior of the building feels new.

    Stayed in May 2025

  • Reviewed: June 1, 2025

    4.0
    Wouldn’t recommend if you’re looking for comfort or cleanliness.
    • Leisure trip
    • Couple
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The upstairs toilet and vanity were dirty. The beds were uncomfortable being very thin and you could feel the hardwood underneath. The kitchen didn’t have basic cooking needs such as salt and pepper.

    Stayed in May 2025

  • Reviewed: May 11, 2025

    1.0
    Bad value
    • Leisure trip
    • Solo traveler
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Unfortunately, my experience at this hostel in Motohakone wasn’t a pleasant one. If you value attentive service, I wouldn’t recommend it. The place runs entirely on self check-in and check-out, and I was asked to send a photo of my passport by email — but never received any response, even after reaching out multiple times by phone and email to cancel one of my two nights due to weather-related access issues. No refund was given, and communication was nonexistent. I stayed one night in a mixed dorm with an extremely thin mattress, slept poorly, and found the bathrooms quite dirty — no toilet paper, no hand towels, and no staff around for basic questions like renting a towel. I paid $122 for two nights and sadly, it didn’t feel worth even a fraction of that. A disappointing experience overall

    Location

    Stayed in May 2025

  • Reviewed: May 5, 2025

    5.0
    Left with a broken back, wouldn’t reccomend.
    • Leisure trip
    • Solo traveler
    • Bunk Bed in Female Dormitory Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The mattress was very thin, almost nonexistent. It felt like sleeping without one and I woke up with an aching back. The kitchen was nice, but not enough utensils for everyone and I found myself waiting for people to finish eating so I can use the utensils after them. The front door is broker and can only be opened with force. The bathroom wasn’t very clean and there is only ine sink to brush your teeth on the second floor. Very awkward if you have to share it with other people.

    Great location and very nice people. A lot of seating space on the first floor.

    Stayed in May 2025

  • Reviewed: August 30, 2025

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Bunk Bed in Female Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2025

  • Reviewed: August 6, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in June 2025

  • Reviewed: July 23, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in June 2025

Showing 1 - 25

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