The music at the coffee lounge was noisy. They should play a relaxing music, rather than rock pop song.

The ryokan is well designed, nice, and very good onsen to relax and enjoy. The food spread was fantastic, both breakfast and dinner, that we were so full that we couldn't even eat lunch.

Stayed in August 2025

The bathroom had mould on the shutters which really made it feel dirty and unkempt. It meant you couldn't use the shutters at all.

Beautiful hotel with a private onsen and gorgeous views of Mount Zāo. The staff are beyond friendly and go above and beyond. The free shuttle to the station was very useful. The footbath outside with a bench to view the mountains was idyllic.

Stayed in June 2025

Altough we thought that room hot bath would be on a terrace rather than inside in the bathroom, it didn't bother us since the public bath was tranquile.

Breakfast and dinner were delicious and plentiful. The private dining rooms were wonderful. Hotel interior was beautiful. The staff offered great help with our forgotten belongings.

Stayed in June 2025

The facility is very clean and lovely, albeit a little bit on the older side.

The food is aboslutely amazing and they serve you a lot. You will defrinitely not go hungry eating either the breakfast or dinners. Everything is locally sourced, and the staff make a point to share with you where the food is from and what each item is. The onsens are very well maintained and have both lovely indoor and outdoor pools.

Stayed in May 2025

Nothing

I booked this hotel without much expectation, mainly for the convenience of traveling to Ginzan Onsen. But once I checked in, I felt a bit regretful that I didn’t have more time to stay. The hotel is beautiful and clean, the staff are lovely, and they even upgraded my room. Both breakfast and dinner were delicious. The public onsen was beautiful, clean, and very inviting, and there was even a private onsen in the room. The hotel is beautifully decorated with plenty of photo spots throughout.

Stayed in April 2025

Room & bathroom was very big and spacious. Service was also fantastic! Love that they had a cosy lounge to relax too!

Stayed in March 2025

Wonderful service, very helpful staff. Loved the private onsen in our room. Private dinners amazing, thoroughly enjoyed the experience. Massage was exceptional, extra care for leg strain.

Stayed in March 2025

nothing to complain

Friendly staffs and meals

Stayed in February 2025

Nothing

Staff, onsen and dining

Stayed in February 2025

Everything is so organised that our luggage were delivered to our room. Our rooms are so specious. Dinner and Breakfast were arranged inside a beautiful room with the Ponds view. Food is so delicious, dinner with Japanese Wagyu. Feel so luxury. The Onsen was fabulous with inside and outside that we can enjoy. My brother thinks this is one the best value and experiences in Japan. Facilities are well maintained

Stayed in February 2025

Nothing at all!

I honestly can’t praise this hotel enough. We were late for dinner, but they waited for us, and upgraded us because we were there on honeymoon. We were given a multi course dinner in a private room with a fantastic server, then a beautiful room/apartment with an onsen bath.

Stayed in February 2025

All staff present had our best interests in mind. Despite a language barrier and our inability to converse in Japanese, most staff members had the ability to understand some English or translate with ease. Breakfast and dinner were exceptional with an extraordinary level of detail we had yet to experience in our travels in Japan.

Stayed in February 2025

The wifi connection was spotty at best, every device disconnected on average every 5 minutes. The dinners while excellent felt more like a bit of everything/best of rather than a designed menu (i.e. very salty fish after an amazing steak).

The room with mountain view and the thermal bath was sublime, even better than what I imagined. Excellent service, tasty and abundant meals. The shuttle service was a lifesaver.

Stayed in January 2025

Everything was close nearby on thuesday so was hard to fond food exception 7/11 since didnt book diner

The views in the rooms was fabulous also tanks to the free shutlle bus very Kinds like everyone on the hotel couldnt test osen since have large tattoo but my private bath on room was so nice a bit too hot

Stayed in February 2025

Amazing hotel - tastefully decorated , with many common areas, great communal onsens and very comfortable rooms with private onsen. Very kind staff too and tasty breakfasts. Loved my stay!

Stayed in January 2025

We enjoyed the traditional Japanese hospitality, the food, the hot bath in our room , it was all very nice.

Stayed in January 2025

Nothing!

We liked that it was a quiet and private space where we could rest without the hustle and bustle of the city. The environment and the layout of the ryokan, creates such a serene space for us. Which was exactly what we wanted. The services and the food it was exceptional. Every meal we had felt like it was so well taken care of and of such high quality. It was so healthy and delicious all at the same time. Every dish was amazing but We would never forget the beef we had there and the seaweed porridge and the many side dishes that came with them those were the highlight for us. The shuttle services were really handy for us travelling in and out of the ryokan.

Stayed in December 2024

There is nothing I can think of.

All of the staff were extremely attentive and lovely. The room was spacious with a beautiful view. On the days that they were not busy it was ok for me to go into the public onsen with my tattoos. I loved having a private onsen bath in my room as well.

Stayed in January 2025

None

We enjoyed our stay at Hayamakan. Very nice and clean room. Onsen is very good. Food is so delicious. Staff arr really helpful and friendly. I recommend this hotel.

Stayed in December 2024

Absolutely nothing. I actually have nothing bad to say.

The property was very luxurious, clean and just very comfortable. The staff were extremely friendly and tried to accommodate with what ever I needed. Even with the language barrier they did everything exceptionally without any issues. The food was amazing also. The dinners especially were one of the major highlights for me. I tried so many new dishes and they all tasted amazing. Being locally sourced also made if that more delicious. The room was also amazing as I had my own private onsen.

Stayed in January 2025

The dining experience was the highlight, really beautiful, extensive Japanese courses each day, was so meticulous and the staff and service were really exceptional. The room was spacious, cosy and clean.

Stayed in December 2024

-

Hayamakan Ryokan is a fantastic place to stay! The staff are exceptionally friendly and polite, ensuring a warm and welcoming experience. The onsen is beautiful, and the massage and spa services add an extra layer of relaxation. The ryokan also provides a shuttle service, which is very convenient for guests. It’s located near the Yamagata Pudding Café, making it easy to explore the area. A special thanks to all the staff, including the Thai staff, for taking such great care of us. Overall, it’s a lovely place, and I highly recommend it!

Stayed in December 2024

The staff were brilliant and very friendly despite a language barrier with some, shuttling me to and from the station and helping me book a dinner reservation separate from my room booking. The room was as described but that's not a negative, it was a great experience with the footbath and private onsen. Recommend the dinner highly for a local kaiseki offering in a private room.

Stayed in December 2024

Pillows were too flat amd hard to sleep

Meals were so delicious, we had it in our private room. Staff are friendly

Stayed in November 2024