Reviews of Hilton Tokyo Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
160-0023 Tokyo-to, Shinjuku-ku, Nishishinjuku 6-6-2, Japan
#387 of 1,365 hotels in Tokyo
Guests' ChoiceReview Score
Based on 467 hotel reviews
8.3Score breakdown
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Cleanliness
8.9
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Comfort
8.9
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Location
8.6
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Facilities
8.5
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Staff
8.9
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Value for money
7.7
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Reviewed: April 16, 2024
Hasantha
Australia6 Reviews8.0“Good option for Shinjuku”- • Leisure trip
- • Group
- • Executive Twin Room
- • Stayed 3 nights
The pool is small but there are several areas for different gym needs around the pool
Close to Shinjuku station and restaurants
Stayed in January 2024
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Reviewed: April 11, 2024
Richard
United States of America1 review7.0“Average for the price paid”- • Leisure trip
- • Family with young children
- • Premium King Room
- • Stayed 5 nights
Staff especially in the Pub were not very effecient. We ordered dinner the first night and all but one meal came at the same time. The one meal was either not ordered or extremely late - at least 10 minutes after the initial meals were served. The staff were not apologetic and actually acted as though this was our fault. Very disappointing. As this was our first night on the property, it left a bad feeling for the rest of our stay.
Room cleaning was very timely and the breakfast although expensive was good.
Stayed in April 2024
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Reviewed: April 8, 2024
Marie
Ireland17 Reviews2 helpful votes9.0“Excellent!”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Didn’t like the British bar - expensive experience- outdated theme
We loved the room with a huge window over beautiful views of Tokyo
Stayed in March 2024
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Reviewed: April 1, 2024
Elliot
United States of America1 review9.0“Expensive but worth it. Location for the marathon start cant be beaten”- • Leisure trip
- • Solo traveler
- • Deluxe King Room
- • Stayed 5 nights
Ability to use streaming services missing from TVs. Seating for breakfast at peak times or for egg station was sometimes quite long
Location and service was great. Bed was comfortable and shower/bath amazing. Restaurant recommendation sheet was really helpful. Blackout shades were fantastic. Room was quiet and very clean
Stayed in March 2024
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Reviewed: March 22, 2024
Albert
Guam4 Reviews9.0“Great value but everything is overbooked. No room for spontaneity or experimentation.”- • Leisure trip
- • Couple
- • Premium King Room
- • Stayed 6 nights
- • Submitted from a mobile device
Everhthing seems rather overbooked. Restaurants all need reservations. I dont encounter this in other countries.
Clean and good smelling lobby.
Stayed in March 2024
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Reviewed: March 14, 2024
Ruben
Germany9 Reviews1 helpful vote8.0Very Good- • Business trip
- • Family with young children
- • Premium Twin Room
- • Stayed 5 nights
- • Submitted from a mobile device
It was not feasible to link my Hilton Honors account to my stay.
Stayed in February 2024
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Reviewed: March 11, 2024
András
Hungary9 Reviews2 helpful votes8.0“Tokyo mood”- • Leisure trip
- • Solo traveler
- • King Hilton Room
- • Stayed 1 night
- • Submitted from a mobile device
The breakfast is not as exciting as in other Japanese hotels
Stayed in March 2024
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Reviewed: March 6, 2024
Carragher
Australia2 Reviews7.0Good- • Business trip
- • Family with young children
- • Premium Twin Room
- • Stayed 5 nights
- • Submitted from a mobile device
45 minutes to get down escalator???? Absoute joke! Worst elevators ever stayed at, will stay elsewhere next time in japan
Well located good hotel
Stayed in March 2024
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Reviewed: March 1, 2024
Qihao
China5 Reviews9.0“Very good”- • Leisure trip
- • Family with young children
- • Executive Twin Junior Suite
- • Stayed 4 nights
- • Submitted from a mobile device
very considerable. Rearrange the whole room to accommodate three of us to stay.
Stayed in February 2024
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Reviewed: February 23, 2024
Precious
United Arab Emirates16 Reviews1 helpful vote8.0“alright”- • Business trip
- • Solo traveler
- • Executive King Room
- • Stayed 3 nights
waiting, no smoking room
location
Stayed in November 2023
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Reviewed: February 23, 2024
Precious
United Arab Emirates16 Reviews1 helpful vote7.0“alright”- • Business trip
- • Solo traveler
- • Premium Twin Room
- • Stayed 2 nights
waiting
location
Stayed in November 2023
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Reviewed: February 6, 2024
Panzy
Canada8 Reviews9.0“Good hotel to stay with family, good gym and suanas. I would stay here again.”- • Leisure trip
- • Family with young children
- • Twin Hilton Room
- • Stayed 3 nights
- • Submitted from a mobile device
The restaurants were very expensive at the hotel.
Very convenient location, train right under the hotel.
Stayed in January 2024
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Reviewed: January 23, 2024
Natalie
Australia9 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • Executive King Junior Suite
- • Stayed 4 nights
- • Submitted from a mobile device
The spacious rooms.
Stayed in January 2024
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Reviewed: January 21, 2024
Nouf
United Arab Emirates27 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 5 nights
- • Submitted from a mobile device
I didn’t like the location
The room space
Stayed in January 2024
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Reviewed: January 18, 2024
Angela
Australia9 Reviews2 helpful votes8.0“Very happy. Would stay again.”- • Leisure trip
- • Family with young children
- • Queen Hilton Room
- • Stayed 4 nights
- • Submitted from a mobile device
Funny bathroom layout made having a shower a little awkward.
Clean, comfortable beds and good location. Staff were excellent.
Stayed in January 2024
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Reviewed: January 8, 2024
Tim
United Kingdom14 Reviews4 helpful votes7.0Good- • Leisure trip
- • Couple
- • Premium King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Gave us a part of the family rooms, bit noisy. Difficult to call Uber as they always cannot pin exactly into the hotel. Elevator was stopped while checking in due to earthquake, understandable. While it is understandable as a anti-odor policy for general good, we weren’t making a mess, but the staff was a bit passive aggressive with the no flip flop “dress code” of having a casual breakfast in the hotel.
Fair location in Shinjuku. Fairly clean.
Stayed in January 2024
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Reviewed: January 6, 2024
Ellaine
Philippines7 Reviews9.0“it was a wonderful experience from check in to check out”- • Leisure trip
- • Group
- • King Hilton Room
- • Stayed 2 nights
- • Submitted from a mobile device
nothing
location
Stayed in January 2024
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Reviewed: January 5, 2024
Mathew
Australia5 Reviews2 helpful votes7.0“I was expecting more for the money.”- • Leisure trip
- • Family with young children
- • Twin Hilton Room
- • Stayed 4 nights
- • Submitted from a mobile device
I thought it was very dated for the money. We stayed four nights beforehand in Shibuya at equivalent level for 70% of the cost. The Shibuya hotel had larger room with lots of little touches like amenities that Hilton lacked.
Location was convenient to Metro
Stayed in January 2024
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Reviewed: January 3, 2024
Yu-ching
Taiwan22 Reviews1 helpful vote7.0Good- • Solo traveler
- • Premium King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Unfortunately, I had been stalking harassment and seemed to be taken pictures without my consent in lobby by suspicious Chinese communist (spy-like) people during 12/20 to 1/1. Under higher crime rate and tensions in geographic politics nowadays, the safety control for customers in lobby area are suggested to be improved, such as adding the guards in front door, and please confirm if anyone who did not stay here but using customers' key card to access to facilities, etc.
Convenient location in city, and good service from kind staff. The online ordering room service system is efficient and satisfying.
Stayed in January 2024
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Reviewed: January 2, 2024
Maree
Australia10 Reviews2 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • King Hilton Room
- • Stayed 3 nights
- • Submitted from a mobile device
Very small rooms, we had three kids staying in the one room with a large queen and single but the extra tables and chairs were not removed from the room just placed against the window and it was very cluttered and disorganised
Location was ideal very close walk to shops, sites and restaurants, crabbtree and Evelyn products were nice Buffet breakfast was fine
Stayed in December 2023
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Reviewed: December 31, 2023
Brigida
Philippines27 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • Executive King Junior Suite
- • Stayed 6 nights
- • Submitted from a mobile device
The breakfast areas were too small for the number of guests.
The size of rooms where large for Japan standards.
Stayed in December 2023
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Reviewed: December 27, 2023
Joanne
Australia6 Reviews7.0“Hotel needs an update to reestablish its feeling of luxury.”- • Leisure trip
- • Family with young children
- • King Hilton Room
- • Stayed 3 nights
- • Submitted from a mobile device
Outdated room decor, no smart TV.
Location.
Stayed in December 2023
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Reviewed: December 11, 2023
Michele
United States of America3 Reviews7.0“Stayed there 6 nights. Convenient location right in Shinjuku but in a quiet street. Liked that it was an American Hotel.”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted from a mobile device
The towels are hard and itchy. The hot water in the shower doesn’t get very hot. Very busy lobby.
The location, the fact that the staff spoke English. The breakfast had intercontinental offerings. It was clean. Descent sized rooms. Easy access to the subway. Actually a tunnel directly to the subway system. Was able to see Mt. Fuji from my room!
Stayed in December 2023
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Reviewed: December 6, 2023
Kristy
Australia6 Reviews2 helpful votes7.0“It is always nice to revisit the Hilton in Shinjuku.”- • Business trip
- • Solo traveler
- • Premium King Room
- • Stayed 2 nights
- • Submitted from a mobile device
While comfortable, it is starting to become a little dated and for the price there are other options in the area that might represent better value.
Great location in Shinjuku. Great food options and the staff are always very pleasant and helpful.
Stayed in November 2023
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