The sulfur smell from the water was pretty bad. They didn’t have western food especially breakfast so we didn’t eat at the restaurant much.

The onsens were great. And the ropeway was really pretty.

Stayed in April 2024

As other reviews have mentioned, which we did not pay enough attention to, the hotel was actually quite dated. The pictures in the listing do not reflect how it currently looks. Having said that, it was well maintained. We made the decision to stay near the ropeway, rather than go only for a day trip, at the last minute, so our choices of accomodation were limited. The size of the western style room, which is what we wanted, was acceptable by Japanese standards, but not on the riverside, so we didn't have any view. The hotel was nowhere near full, so I'm not sure why they couldn't have given us a room with an outlook, especially considering the room rate we paid. Maybe only the Japanese Style rooms are on the river side? Make sure you request a room on the river side of the hotel. From the listing summary, "...Featuring 2-Michelin stars..." Hmmm... Having eaten at 2-star restaurants all over the world, to be honest, this rating surprised me. The breakfast time of 7:00 to 8:00 is too limiting and smacks of the timing being for the convenience of the hotel and not their guests. When I'm on holiday I don't like being forced to get us this early. Also, in hindsight, I would suggest they offer the Kaiseki evening Dinner with an optional western breakfast, even just a Continental Breakfast, as my breakfast stomach wasn't ready for another culinary adventure. My guess is that the hotel caters mostly for an older Japanese traveller and we were not their target market. We did not feel we got value for money.

Being right next to the bus stop at the Shinhotaka Ropeway made it easy to find and get to the hotel. With the two day Nohi bus + Ropeway ticket it was convenient to get on and off the bus and go to other places on the route between Takayama and the Ropeway. The Japanese kaiseki meals were an experience(!) and their inclusion in the room rate was one of the reasons we booked this hotel. The staff were very hospitable and did their best to describe the different courses in the meals.

Stayed in April 2024

The only missing thing is - they don’t provide lunches.

Situated next to the Shin-Hotaka ropeway, has amazing breakfasts/dinners, but most importantly a natural onsen in the basement.

Stayed in March 2024

If we want room service order food , there are not available!

Location

Stayed in January 2024

Smell something during i was there.just like waste from piping system.

When went down from the Hotaka rope way,it’s location very near.save time.

Stayed in November 2023

While the pictures look okay, the hotel was actually a bit dated, including the bath. Just to manage expectation. The meals (dinner and breakfast) were both included in the room rate. While they taste okay, they are average. My parents quite like it, but I found it quite dirty, especially I found hairs in the wash basin when I enter the room. And I could not stand the musty smell when I entered the lobby.

I chose this hotel because it is adjacent to the ropeway. Unfortunately, the no.2 ropeway was under maintenance. If I have known this earlier, I would have cancelled my stay. Three of us stayed in a traditional tatami room for the experience only. This is indeed okay, I could not say it's fantastic (when I compared to other traditional hotel I stayed in Japan). The private bath would make the highlight of the stay, you will be able to enjoy natural spring water bath. The staff are hospitable. Quite a lot of Japanese elderly stayed in this hotel, maybe it's due to the proximity to ropeway or indeed they prefer this type of traditional hotels, I guess. The hotel is also located right next to the bus stop, which is the final stop of the line. Plus point!

Stayed in November 2023

The pictures do not do this place justice. Rooms are very big for Japan. The dinner and breakfast were lovely. I would stay again definitely

Stayed in November 2023

Staff did not speak English very well so on the day of check in and discovering our room was not what we expected, we opted not to bring it to the hotel's attention because we did not want to go through the trouble. We were tired and just wanted to relax. in hindsight though, we should have brought it to their attention from the beginning. Not much we could do after the fact; they claimed there was a misunderstanding with Booking.com. in that the room we thought we booked was not available through a third party agency.

The breakfast and dinner was excellent. We picked this location because of its vicinity to the Shin Hotaka Ropeway. The Second half of the ropeway was closed due to unexpected maintenance. Disappointment one. We booked a room with an open air bath but due to some mix up we did not get that room. Disappointment two. This is an out of the way destination that we were looking forward to only to find disappointment. We made the best of it though. The public onsen is very nice! The parts of the Shin Hotaka Ropeway that we did have access to was really nice and we were treated to beautiful weather!

Stayed in September 2023

A bit dated in some areas eg. Their private onsen, while functional, looks more like it’s from the 90s.

Excellent location; next to Shinhotaka Ropeway and the bus endpoint, which makes it a super convenient start/end point for all activities in Kamikochi; excellent service with sincere and helpful staff.

Stayed in September 2023

A bit expensive

Really enjoyed my stay

Stayed in June 2023

More expensive than it should have been.

Great location for walkers coming off the mountains looking for some luxury. We were allocated a member of staff to explain everything including all the new food we were eating. Ashen did a great job. Thanks

Stayed in June 2023

The hotel room is a bit old but we don't mind. However, if the rooms were renovated it will make it very attractive.

The hotel location is next to the Shinhotaka ropeway, which is perfect for us to catch the cable car the next morning. It was snowing on that day (7 Apr). We were lucky enough to experience Japan's snow powder. The Japanese kaiseki meals are delicious. The hotel has an English speaking staff who explained the food when we were close to the end of our dinner. Traditionally rice was served close to the end of the kaiseki meal. However, he said we can always ask the rice in the beginning of the meal which we did in our next kaiseki experience and it made our food more enjoyable. The photo in yukata was the start of the dinner. The other photo was breakfast. All of the staff are very friendly and helpful. The view of the female outdoor onsen is a beautiful mountain view. The hotel itself is surrounded by mountains. Absolutely beautiful.

Stayed in April 2023

for $200 a night I would have expected a laundry! emergency light was blue all night in room, pillow very uncomfortable, had to use another doona as alternative.

good surroundings, nice staff, huge room, got a kimono to wear, great Onsen and shower. reasonable traditional dinner, although some of things I didn’t like. great restaurant staff.

Stayed in April 2023

First of all this hotel is located far Near Roadway to the mountains I was around mid April snow is still taking place up in the ropeway it is hour drive from Takayama; why I'm saying all ? of this Because I will highly recommend if you staying in this hotel more than two nights then probably rent a car. so you'll be free to visit all the nearby attractions the hotel is absolutely 10 out of 10 amazing hotel the stuff is helpful and polite the room is just amazing comfortable They have great heater for the room in the cold winter (because it getting really cold up here) the view is gorgeous The location as I said is just amazing And you have the view of the mountains this hotel is more for the adventurous traveler hot spring experience is magical They have an outside open air hot spring big location the breakfast was tasty Japanese traditional style I didn't have dinner but it will probably be just as good it's not I didn't like it it's just far and you need to consider if you want to stay here for more than two nights !

Stayed in April 2023

There is like a smell in the room,most probably due to the carpets.

Thr Location was fantastic

Stayed in April 2023

Only one spoke English well, though communication was mostly still effective. Air con was only on heater mode during our stay.

Friendly, polite, helpful, accommodating staff. Love the dinner, the view of the traditional room. Facilities were clean. We wanted to reach the ropeway early next morning. So the location suited us nicely cos we could store away our luggage after check out. Picked them up conveniently after descending the alp.

Stayed in April 2023

Price is high. Quality of dinner was best we had in a hotel we stayed in a two week trip. Also most comfortable Japanese style room we stayed in. but price is still steep. So many onsen hotels in this area appear to be out of business. So price is perhaps driven by supply, but perhaps could attract more at an adjusted price point.

Great location with onsen next to ropeway. Dinner was excellent. Easy parking and polite staff.

Stayed in April 2023

I thoroughly enjoyed my stay at this hotel. Everything was great, the food was good, the view breath-taking, the rooms spacious and the hotel had a lovely retro vibe to it. The Onsen were incredible.

Stayed in April 2024

You have to reserve breakfast and dinner 2 days in advance and there aren't any shops nearby, so if you don't do this, you'll go hungry!

The staff were very friendly and helpful. The hotel was clean everywhere, provided toiletries and free water to refill. The shower was hot and the room was warm. It was right next to the Shinhotaka Ropeway, so it was very easy to get to the hotel by bus and go to the Ropeway. It was really easy to get to all the other attractions by bus too. You get free access to the indoor and outdoor part of the Shinhotaka Onsen, which is lovely!

Stayed in March 2024

Dated property that could use a bit of TLC.

The onsen was amazing. The onsen on the men’s side consisted of one indoor pool, two outdoor pools, and two individual tubs outside. It was amazing. The hotel itself was a bit dated and the staff, while wonderful, were not as attentive as other Ryokans we have stayed. One other reviewer described it like staying at grandma’s house. This was a fair comparison. Finally, this hotel is very remote, the last place on the bus route. Given the price we could have stayed closer to town, but we loved the Onsen and our overall experience was excellent.

Stayed in March 2024

Unable to check in before 3pm.

The room is spacious with big bed and right next to the Ropeway. Dinner was good. Friendly staff.

Stayed in February 2024

Comfortable

Stayed in February 2024

No.

Location is perfect because it's nesr Shin Hortaka Ropeway. Dinner and Breakfast is good. Onsen is very good. All staff is the best. The room is large and clean. Welcome drink is well.

Stayed in November 2023

Absolutely amazing staff! Beautiful outdoor Onsen (especially lovely on colder days), one can also book a private bath. The food was sublime! Delicate presentation and delicious. The most amazing part though was that after the first night we told them that two people would prefer vegetarian food and not only did they prepare the rest of their meals vegetarian, they prepared the whole feast as delicately and with as many different creations as the traditional food for non vegetarians!

Stayed in October 2023