Amazing vegan hotpot. Highly recommend.

Stayed in July 2025

There is no lounge open after 2100

The location is great, opposite the bus stop en pier. The owners are very friendly and helpful. For dinner we had a nice traditional Hotpot.

Stayed in August 2025

The Wifi was very weak, even the 2G. We had difficulty logging in during our 2 nights stay. There's also no tv in the room. We will on our youtube or music when we returned to the room in the evening.

The owner MaC san and his staff were very friendly. You'll feel at home. The room is very clean, too. The breakfast was very good.

Stayed in June 2025

It was really helpful, really nice location, nice breakfast

Stayed in June 2025

Very little choice of places to eat

Great location for trips

Stayed in May 2025

Good location next to bus stations and also possibility to rent bikes nearby, nice room really cosy and comfortable. But above all, we reveived the warmest and loveliest welcome from MaC who is always caring and available to offer his help ! If you need a stay in Hakone don’t hesitate and go to Jemsty !

Stayed in June 2025

Nothing.

Very convenient location, just across the road from the bus stop. Clean, comfortable room with aircon and heating. We were lucky to get the room with a view of Mt Fuji. The owner was very helpful with advice on how to maximise our stay at Hakone. Good breakfast.

Stayed in May 2025

Location

Stayed in April 2025

We aren't used to small establishments like this where everything happens at set times with limited flexibility (dinner only at 6 p.m., breakfast only at 8 a.m., limited hours for luggage storage). We were able to adapt and are still glad we chose Jemsty, but generally prefer more flexibility.

MaC, the proprietor, was so helpful before and during our stay. He gave us very clear instructions for arriving via bus from Odawara station and great advice for accessing the attractions around Hakone. He was also very friendly and interesting to talk with. Interacting with him was a highlight of our time in Hakone! The location is a block away from Lake Ashi and the Hakone Sightseeing Cruise port, which allows you to board before the crowd of people get on at Motohakone, and across the street from the Hakonemachi-ko bus terminal. It is also just down the road from Onshi-Hakone Park, which is beautiful. We ate in the on-site restaurant the first night and really enjoyed the chicken hotpot. We were able to find a nearby restaurant the second night. The included breakfast was simple but provided a great start to the day. We had a Western-style room, which was a good size and comfortable.

Stayed in April 2025

Mac is the cutest and sweetest man. He made sure that we loved dinner, gave us an amazing itinerary and even had us leave with souvenirs ❤️

Stayed in April 2025

Eating options are limited for vegetarians. Mac did a vegetarian hot pot for our first dinner but it's between two people so no chicken for me Closest 7-Eleven was about 1km away. Water pressure can be a low and hot water sometimes ran out. No in-house laundry but there is a laundromat within a 5 min walk.

Mac is a great host and provided daily tips based on our proposed activity. Normally this was done over the breakfast that was included (with vegetarian option). Loved the traditional style room and tatami matts and futon. Aircon was a saviour during the cold rainy nights to stay cosy and warm. The view from our room included Mt Fuji on a clear day (as per photo). Location is extremely easy to get to, just take the bus to Hakonemachi-ko, get off at the end of the line and walk across the street. Just behind the bus station is the pirate ship dock. Far enough away from the hustle but with easy transport options to get around. The Hakone Free Pass made it even easier for the stay here.

Stayed in April 2025

The only problem was something ( maybe an animal ) which kept us awake at night.

Stayed in April 2025

Nil

Great location to Lake Ashi. The host (Mac), and his staff were wonderful to deal with. Mac was very helpful with suggestions for navigating around the area. The evening meals were lovely and a highlight of our stay.

Stayed in April 2025

The room was small for 3 people - as expected [it looks exactly like the pictures] - and a bit expensive [also as expected of all Hakone accommodations]. The dinners were also a bit expensive, which the host was very understanding about, and we managed to find options that worked within our budget. The meals were so fresh, healthy and delicious, so we considered these as part of our 'splurge' costs!

The staff here are lovely - friendly, incredibly helpful and looked after us well. They made delicious foods for breakfast and dinner, and the convenient location (meals were served downstairs) made our short stay that much easier. The inn location is also very convenient - 5 minute walk from the main bus station and ferry port [where we caught the Hakone Pirate Ship]. We had no problems with wifi at the inn, had an air con/heater in the room and warm blankets for the cold days. The host taught us about Japanese customs [such as leaving our shoes downstairs before walking into the inn, having separate slippers for different parts of the house, etc.] which was interesting!

Stayed in March 2025

It was a perfect location. The owner and staff were all very friendly. The owner spoke English well and took the time to discuss our itinerary for the area. Please note this inn does have some restrictive guidelines such as when front doors will lock and the usual check in and check out time but it didn't bother me . It's a small inn so just be respectful. I.e. not slamming doors, stepping quietly etc.

Stayed in March 2025

Nothing!

We loved our stay! It was so homely and cosy, just like being at your grandparents house. The hot breakfast in the mornings were delicious and the hosts checking in on your daily plans, giving you the best tips and tricks to make your itinerary just perfect. The hotpot for dinner is so delicious too! It was a great experience to stay somewhere more traditional with tatami floors and beds. I will definitely stay if I’m ever in Hakone again (and I really hope I am!)

Stayed in March 2025

Staff were excellent help even before arriving, they provide tips and help to get there and enjoy the town. Very fun and nice, we enjoyed our stay greatly!

Stayed in February 2025

The location was great The host was so lovely and kind 10/10

Stayed in January 2025

During winter the hot water takes some time to run. The bathroom area will be cold. There is no convenient store nearby. The closest is 15mins walk away.

The owner and staffs were very friendly and helpful. Located just opposite of Hakone Machi-ko where we board the sightseeing boat.

Stayed in December 2024

We were a bit cold at night

The owner was great, so nice and very helpful!! He even got up early for us in the last day so we can get early breakfast. It is a very small and cozy place and it feels like staying at your grandparents, a true roykan 🥰

Stayed in December 2024

The only negative was that there was no heat in the bathroom and it was very cold, but maybe I just didn't find the switch. The rest of the room warmed up quickly. The street is very quiet with only a couple of choices for restaurants and it is hit or miss if they are open or not. There was an udon place just down the road that was open for dinner and it was one of the best bowls of udon I have ever had! There is a fridge in the lobby so I brought some 7 Eleven sushi for the next evening and then was able to save the leftovers for the next day.

Fantastic location! Right across the street from the bus stop and pirate ship dock. Couldn't be more convenient. Very easy for using the Hakone Free Pass loop. The room was clean, quiet and big for Japan with 2 comfortable beds. The owner was interested in making sure I got the most out of my visit and gave me some very helpful recommendations.

Stayed in November 2024

Hospitality, location

Stayed in October 2024

Owner Hattori-san is absolutely lovely very sweet, and speaks and jokes in English. He really puts his all into helping his guests with the Hakone area as it can be difficult to navigate, especially Hakonemachi in the afternoon.

Stayed in November 2024

Nil

The host and the staffs are very welcoming and friendly. Love their smiles!

Stayed in November 2024