獨立風呂非常棒，雪景泡湯真的非常享受😎

Stayed in February 2024

Nothing

Hotel luxury with lake view, and outdoor onsen

Stayed in February 2024

The room is a bit too hot, maybe telling the front works but we didn't

EVERYTHING

Stayed in February 2024

These are minor but a queen bed would have been great. Japan also has segregation by gender in the spa which is advisable when you are naked but not that romantic

This was amazing. Perfect to relax and wear pyjamas everywhere to onsen and meals. Kitchen was amazing as was skiing at nearby kokusai.i would happily return

Stayed in February 2024

Forgot to book the shuttle bus going there in advance. The public bus took about 1 hour, without seats.

Dinner and onsen are just so nice. Especially the moment that you step into the cafeteria with the snowy scenery outside.

Stayed in December 2023

Wonderful experience! The staff were attentive and helpful The rooms are clean and comfortable. Buffet breakfast and dinner were great A major highlight were the fresh seafood served every meal. Onsen was big, clean and the outside onsen was heavenly. Overall the ambiance was cosy and zen. It's great for relaxation. Highly recommended.

Stayed in January 2024

Nothing

Everything

Stayed in January 2024

The shower area is outside the room which makes it very cold if you just want a shower without going into the onsen in winter.

The view from the private onsen in winter is spectacular. The complimentary pudding dessert was very nice.

Stayed in December 2023

Onsen facility . Would be great if it can provide more privacy for Onsen.

Stayed in December 2023

Small holes in pants in resort wear. Wish I could control overeating at buffet even with smaller portions.

Very peaceful, delicious food, kind and helpful staff! Especially liked resort-wear and pjs provided by hotel

Stayed in December 2023

Everything was perfect.

Stayed in December 2023

Friendly staff, most of them can communicate in English. various facilities and places like sauna, onsen, spa…etc. Nice grilled mash mallow and restaurants

Stayed in November 2023

Took us awhile to get to the hotel.

The staff at the onsen was excellent! Very friendly, helpful, and made us feel special. Artists were there on 2 separate occasions playing music in the evening in the lobby. It was nice to sit and listen.

Stayed in November 2023

Onsen and proximity to town

Stayed in November 2023

Small touches like ability to select pillows, marshmallow treats

Stayed in October 2023

Breakfast and dinner was very good

Stayed in October 2023

Good onsen. Buffet dinner and breakfast . Free parking

Stayed in October 2023

We did not like the automatic light in our bedroom loo which was unnecessarily bright and came on whenever you entered the bathroom at night, thus disturbing both you and your partner. The spa pyjamas were a horrible lime green and not particularly comfortable - all other Spa hotels we stayed at in Japan had much better quality pyjamas. We did not like the cover charge merely for entering the bar in the evening after 8.00pm, and therefore never went in - unheard of to charge for this, we felt. And the bar was shut between 6 and 8pm, also not helpful. Jozankei itself is not very exciting, obviously a purpose-built resort, but fine for a couple of days.

The onsens were brilliant, several different pools and all spotless and very warm and relaxing. The meals were a mixture of Western and Japanese and so catered for all tastes, and there was an immense variety of different foods on offer. We liked the harp player in the evenings.

Stayed in September 2023

Check out time is too early (10am) while check in time seems late (3pm)

Staff - friendly and efficient Buffet dinner- top notch! Food was fresh, delicious and clean tasting Rooms- huge and well appointed Extras - violin & guitar live performance, s’mores at the fireplace

Stayed in July 2023

Food was mostly meat and pork based

Room, private outdoor bath

Stayed in July 2023

location, facilities and staff.

Stayed in June 2023

The onsen baths are all equally hot; a tad too hot to soak comfortably. It was also lacking a jet-bubble bath.

Top of the list is the staff's attentiveness to details. A bellhop was on hand to assist with luggage the moment we drove into the driveway and parked the car. Checking in was a breeze as everything was ready, and we were escorted to our room. They remembered what we had enquired about and made sure we were attended to the rest of the stay without further asking, like placing pepper and hot sauce on the table for my husband each time. The resort was designed like a home, with bookshelves and a fireplace in the lobby, surrounded by comfy sofa and cushions. We could even toast marshmallows. There were regular live music performances, by a harpist and a guitarist when we were there. The listening corner had a superb sound system. The bedroom was well furnished, and we had sakura tea, a coffee machine with capsules, and hotel-made pastries. The dinner and breakfast buffets were sumptious, with a choice of international, chinese and japanese cuisine. The desserts were especially good. For dinner on 2nd night, we were served a special main course and dessert. A family of deers and a racoon from the mountain behind the resort joined us for dinner the 2nd night. The onsen has 5 baths, indoor and outdoor, and is exclusive. It never felt crowded. The Hot Stone in the women's spa was also good. The resort is easy to get to, just turn in from Highway 230 and we found enough things to do around the region. The 2 water dams are worth a visit. Overall, time slows down, and the mind and body relaxes.

Stayed in June 2023

excellent dinner & onsen

Stayed in May 2023

Nothing

2nd trip, first was in 2018. Nothing has changed. Spotlessly clean property, superb staff all around (reception, dining and spa treatment), big onsen facility for its size and tranquil surroundings.

Stayed in April 2023