Outstanding Design! Super comfortable room and an amazing bed! The Restaurant in the house is led by a very welcoming Australian Gentleman and his wife - food and sweets can be recommended! The Onsen town is lovely and very alive for rural japan - even in the summer!

Stayed in August 2025

Room was not made up in three days ... despite our requests. End of season ... no one cared any more. Distance from lifts is not short. Need a ride. Make sure you have a car.

The place is well designed and very comfortable. A good option for a comfortable stay.

Stayed in April 2025

The location the staff are excellent

Stayed in June 2025

The attention to detail was amazing! Everything was lovely, thank you!

Stayed in April 2025

Such a gorgeous place. We had great views of the mountains too from the windows. The kitchen is well equipped. Staff is the best - so helpful and prompt in their responses. We were there for 4 days (2 adults, 2 kids) and we also enjoyed in the family private onsen

Stayed in April 2025

It leans towards the pricier side for the winter season.

Modern renovation of a traditional ryokan - Japanese chic with lots of added facilities that would make a longer stay enjoyable (mini kitchen, comfy bed on tatami, communal lounge/cinema room). Staff were friendly and take an interest in the guests. We were truly impressed.

Stayed in January 2025

Black out curtains in the room are needed. The venue has cosy family private sento which we enjoyed yet no onsen.

Very friendly and efficient service. The appartement was newly renovated and well furnished. Location is great to walk in the city and head to various restaurants. It is a 15mn walk to the main gondola though. The hotel provides a shuttle in the morning but none to return. We enjoyed the coffee shop on lobby level. It is a gaijin friendly venue

Stayed in January 2025

If they could better maintain the common washing machines/dryers, that'll make the stay perfect.

The staff were welcoming and very helpful. The apartment was superb!

Stayed in December 2024

The place is amazing—nothing I can complain about. However it does leans towards the pricier side

The room is incredibly cozy, modern and clean, elevated with an amazing view. Plenty of space with excellent amenities. Very nice cafe just downstairs as well as very helpful and friendly staff. Location is awesome too, walking distance to literally everywhere

Stayed in December 2024

Will only list 2 points which can potentially be improved upon: 1. Room service is scheduled every three days which can be a bit tricky if you're coming from a hotel with daily room service 2. Breakfast options are slightly limited - a la carte items are mainly savoury in nature, and guests are limited to one drink valued at 550 yen which can be a bit stifling (a hot chocolate is 600 yen)

Kawamotoya is a beautiful hotel nestled in the heart of Nozawa Onsen. Due to an injury I sustained, I needed to move my trip out by 2 months - the staff happily assisted with this. On that note, that staff were excellent - always happy to help out and provide tips and pointers regarding things to do. Breakfast at Harding's cafe was good - the chef's happily swapped out bacon from the dishes and replaced it with salmon to assist with dietary requirements. Note that Kawamotoya has 2 private onsen's which are open 24 hours. This is what truly makes the stay special. I know that Japanese cultures values public bathing, but as a muslim where modesty is key, a private onsen allows one to still enjoy the experience without having to worry about any values being comprimised. Additional items we enjoyed: - The rooms were spacious and well equipped - The washing machines and dryers were free to use during the green season

Stayed in September 2024

Hardings the food was excellent

Stayed in November 2024

We could only find one restaurant open in town - if dinner had been available in the hotel, we'd have jumped at the chance.

Brilliant modern renovation of a traditional ryokan - modern Japanese chic with lots of added facilities that would make a longer stay enjoyable (mini kitchen in the bedroom, communal lounge/cinema room with surround system off the lobby). Breakfast was great value and very, very tasty. Proper barista coffee too. Staff friendly and take an interest in the guests. We were truly impressed.

Stayed in November 2024

All

Stayed in October 2024

Our only complaint- we didn’t stay long enough! 🙂

A 5 star rating is not enough for this hotel and the people there! I would give them 10 if I could!! 😃 An absolute jewel in Nozawaonsen with the mist wonderful staff and accommodation you could find! Take a bow, Kawamotoya! 👏🏻

Stayed in October 2024

Brilliant. Beautiful rooms, affordable during the green season and right across from an onsen. The staff is kind and helpful. Just great.

Stayed in September 2024

a perfact spot perfact staff best breakfast ever...thanks to the auzzie chef highly recomended

Stayed in August 2024

None

The private onsen, the flexibility, the kindness of the staff

Stayed in July 2024

Stylish apartment

Stayed in June 2024

Location could have been more central.

The staff, the room and the breakfast.

Stayed in March 2024

- if cleaning service can be made by request on guests would be better than once in 3 days stay

- The room is spacious - breakfasts and coffee are delicious - There have private sauna in the hotel, good enough for families and groups

Stayed in April 2024

Nothing

Everything was amazing, food, location, beds.

Stayed in March 2024

n/a

Great hospitality, great onsen nearby, and a good private onsen inhouse. Great breakfast, too. We did come back for the second year.

Stayed in February 2024

One side of the bed has the aircon And cage Not too great if you are tall.

Very pleasant. Location is in the heart of the city The lift up the hill in the morning made the access to the skiing simple and the walk down the hill in the evening was through the village and all the shops. Dangerous to the pocket. Wonderful cafe in house providing great breakfasts The Blat was extraordinary, had it every day. The family loved all the cakes, unfortunately this meant multiple deserts per night.

Stayed in February 2024

This was amazing accommodation. The beds were great, the room was spacious, breakfast was amazing and the staff and facilities were excellent.

Stayed in January 2024