No windows, we didn't like the breakfast. Breakfast is late and in the appointment. We were 4th floor, the elevator always stops at 3th.only one bath and one toilets.

Size, location, clean, staff, bath.

Stayed in August 2025

A rather strange hotel located on one of the floors of a building. At the entrance there were some odd attractions, and the 'hotel' itself is on the third floor. The rooms are not very new, with a worn carpet. Breakfast was disappointing, and there was no hot water in the rooms.

The hotel manager does an excellent job. I am very grateful, thank you to her.

Stayed in August 2025

Likely the coolest hotel I’ve ever stayed in

Stayed in July 2025

We got this last minute, bargain price...and the bed was soooo comfortable! We had found other beds and pillows to be very hard, thankfully our one night here have us a relaxed neck 😆. Spa was winner for my 13yr old son.

Stayed in May 2025

I didn’t like not having a choice for a western breakfast. I tried the Japanese one the first day but not to my test. It’s such an upscale place it’s surprising I couldn’t get a couple of eggs. I ended eating at Tullys for a small egg sandwich

A beautiful suite and lovely boutique feel. The location couldn’t be better in Gion district. The bathroom was awesome and bed excellent. Unexpectedly there was a separate room to meditate and an outdoor rock garden just for the room. I used this location as a base and did daily trips to Nara and Hiroshima.

Stayed in June 2025

The lighting was mood lighting. We prefer more light.

Breakfast was fantastic. Traditional Japanese vegetarian. Served like in a Ryokan. 99% of the staff were incredible.

Stayed in May 2025

Only a vegetarian breakfast was available.

Location was superb. Luxurious and spacious with a great private hot tub.

Stayed in May 2025

Food option limited and staff not aware about food.

Experience Japanese architecture

Stayed in May 2025

No restaurant

Excellent place & staff spoke English & organised taxis & gave information of tourism

Stayed in May 2025

Really enjoy this place was large and spacious and had a shut off room for our toddler to sleep in

Stayed in May 2025

Nothing, it was overall a great Japanese experience.

Reading all the reviews, I was wondering but I could tell from the pictures that the ambience was very lovely and it didn't disappoint. We loved our private hot bath. The breakfast was delicious and so Japanese - how can you complain about it- it was everything that Japan is about. We loved eating it in our tatami room. Also, the size of the room was very generous compare to all the places we stayed in! This was the biggest room. So what it had a few stains on the carpet. Also the location was excellent - right next to Gion and buz but the hotel was quiet. So overall we stayed in many places in Japan, and we loved this one the most.

Stayed in April 2025

Person in adjacent room smoking and it did come into our room on occasions

Location excellent. Very quiet and spacious room. Staff very helpful above and beyond. Would definitely recommend.

Stayed in April 2025

Wonderful location, lovely room, pleasant staff and a great Japanese breakfast delivered to the room. Very enjoyable.

Stayed in March 2025

Smoking area on 2nd floor internal staircase was not nice as smoke smelt outside your suite.

Loved the suite, large apartment with great wooden bath. Fab location.

Stayed in March 2025

We initially were hesitant to book due to the mixed reviews but are SO happy we did! The location could not be better, you are literally on the Main Street in Gion with so much on your door step. The room was massive, the bed was so comfy, the tower and tub were great. There are lots of toiletries included in the room and a complimentary fridge full of drinks. I agree that some features were a little outdated and yes, there are some stains on the carpet in the room but this is minimal compared to everything else it offers. If you are a traveler who is used to luxury and relying on concierge to make a lot of your reservations and making recommendations you might struggle a bit. For the price we paid I thought this hotel was amazing value and are so happy we stayedf!

Stayed in March 2025

The suite was amazing and comfortable

Stayed in March 2025

If I had to pick one thing, it would be access to English speaking TV i.e a news channel.

The location was amazing! We had ample space in our 100sqm room with a mix of traditional and western bedding for our family with teenage children. We had a room with a wooden Japanese bath and after a huge walking day, nothing was better than getting into the wooden bath to soak.

Stayed in January 2025

Nothing on my mind

All perfect

Stayed in December 2024

Excellent combina of old and new

Stayed in December 2024

No laundry facilities and closest laundry mat wasn’t within walking distance, huge let down

Our suite was extremely comfortable, loved our stay

Stayed in November 2024

Nothing

Great sized room, super location

Stayed in November 2024

There is not anything that I would change. As I stated the staff was very kind and friendly. Communication was easy. The room was comfortable, the hotel was quiet and the location was good.

The hotel was a great location. Staff was very helpful with everything we needed, including finding cars to bring us to the train station w/our luggage. The breakfast was brought to our room and was a wonderful example of a Japanese breakfast. It was quiet and comfortable.

Stayed in November 2024

nothing, we liked it all

bathing facilities, spacious rooms

Stayed in September 2024

While the carpet had a few bleach stains as did the bedroom lounge chairs this in no way detracted from our overall enjoyment of our room.

Very comfortable beds and beautiful Japanese interior design.

Stayed in August 2024