650-0046 Hyogo, Kobe, Chuo-ku Minatojima Nakamachi 6-10-1 , Japan
#27 of 132 hotels in Kobe
Guests' ChoiceBased on 377 hotel reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
8.6
Facilities
8.6
Staff
9.0
Value for money
8.4
Free WiFi
8.1
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End of dialog contentReviewed: 17 March 2024
Yinong
United KingdomSplendid lobby with an eye-dazzling selection of restaurants and bars. Check-in very smooth and the room very spacious. View from the restaurant for breakfast buffet is just impressive.
Stayed in March 2024
Reviewed: 12 March 2024
Howard
Hong KongIf the shuttle service could be extended an hour later at night is better.
Shuttle service. Good breakfast with good panorama view of Kobe. Convenient to and fro Kansai airport by shuttle ferry.
Stayed in February 2024
Reviewed: 8 March 2024
Bruce
AustraliaNo matters noted
Superb breakfast choices for set price. One other restaurant tried, good choices and food
Stayed in March 2024
Reviewed: 8 March 2024
Ray
AustraliaNil.
Room The room was spacious with seating areas (desk & sofa lounge)and ample room for suite cases. Bathroom was well equiped and plenty of hot water and complimentary items. Bottled water, tea & coffee replenished daily.
Stayed in March 2024
Reviewed: 5 March 2024
Ricardo
Canada- Location. To get to downtown proper, it takes about 30 minutes by train, so might want to plan ahead in terms of attractions and food. There are little options within walking distance in the area from our experience. -We found the set up of our TV in our room a bit awkward. In our previous stays, the TV would always face directly in front of the beds, but this one wasn't. To watch TV we'd have to sit on the couch across our beds since it was facing a different direction. It didn't really bother us as much since we only stayed one night, but worth noting.
- Lobby gave off an upscale vibe, very spacious with many shops and restaurants surrounding it. - Room was very spacious, with the standard amenities offered. - Beds and pillows were comfortable - Affordable - Directly connected to the metro station
Stayed in February 2024
Reviewed: 24 February 2024
John
United KingdomLarge and impressive hotel. Excellent facilities and welcoming staff
Stayed in January 2024
Reviewed: 8 February 2024
Anthony
TaiwanFor those wanting to go back and forth between room and activities the hotel might not be the best option due to it being on the island. To me this is a very minor consideration though. Once before I had a small room which although still good was not such a good option for two people. The service team tends to want to clean rather early, so put the do-not-disturb sign out if you want to lay in.
The Portopia hotel is on one of the new islands in Kobe and is connected to Sannomiya station via subway train. As such it's a short 15min to downtown. The station is directly next to the hotel and is connected to it by roofed walkway. There is also a regular free shuttle bus from the hotel to Sannomiya station. In the other direction the train goes to Kobe airport and the ferry to Kainsai airport. Although not in downtown it is extremely well located. Since it's on the island there are not that many restaurants around, but the hotel has plenty food options itself. This includes a family mart in the building, which is extremely useful. We had a bigger room and it was very well equipped, with strong internet, a small sitting area and table to enjoy the great views. The views are either of Kobe city or the island and the bay beyond it. One thing to strongly consider is adding breakfast. The main breakfast restaurant is on the 30th floor and offers even better views with a very, very good breakfast buffet. This was definitely a highlight during the stay. Throughout the staff are all very friendly and typically speak English. Overall I would say the Portopia hotel is an exceptionally good option to consider when in the area and I will definitely go again.
Stayed in January 2024
Reviewed: 30 January 2024
Lee
JapanThe hotel was located next to the convention center where I was attending a meeting. The hotel was nice for the area and there was a convenience store located on the ground level. I didn't do the breakfast package but I understand that it's pretty good. There is a shuttle from the JR station but taking the Portliner train or even a taxi is easy if you're coming to Kobe by Shinkansen or local train. I ended up leaving Kobe through the local airport, which was less than 20 minutes from the hotel on the Portliner train. It was super convenient. If you're flying in from an international location, you would have to fly into Kansai airport, which is considerably farther away. Overall, the room was comfortable and somewhat basic, but still felt cozy. They provide plenty of amenities such as soap, q-tips, toothbrush, etc. They also provided two free bottles of water in the room and there is a small refrigerator. The staff were friendly and can speak English. If you are attending a conference at the Kobe International Conference Center, I would definitely stay here.
Stayed in January 2024
Reviewed: 25 January 2024
Jac_t
SingaporeNo complimentary gym usage
Room is big Provide free shuttle bus service to Sannomiya area
Stayed in November 2023
Reviewed: 8 January 2024
Alexey
JapanLocation- little bit far from city center
Nice 5* Hotel
Stayed in January 2024
Reviewed: 5 January 2024
Martin
CanadaThe bed while large and good is really hard. But that may depend on preferences.
Nice, large room. A bit dated but that's part the charm of the place. Excellent place to stay if attending a conference or event at the adjacent Conference Center.
Stayed in November 2023
Reviewed: 2 January 2024
Chiayun
Taiwanno air condition in restroom
Free shuttle bus, very clean room
Stayed in January 2024
Reviewed: 31 December 2023
Jennifer
United StatesReally helpful staff with luggage storage. Easy to get to right off the train from Osaka. Great place to stay!
Stayed in October 2023
Reviewed: 22 December 2023
Mutsumi
United StatesExtra charge for the fitness room use (if you use the gym afternoon, it costs double).
Great customer service. Easy access (direct connection to/from the port liner train, free bus shuttle service), excellent breakfast.
Stayed in December 2023
Reviewed: 20 December 2023
May
NorwayStarting to look a little outdated , one chair in our room was extremely worn and torn, the bed is very small double bed and with very hard mattress. Some noise can be heard when people walk past your room.
Great views along with the best breakfast I've ever had! nice quiet location, large and comfortable facilities, very clean, amenities were provided.
Stayed in November 2023
Reviewed: 17 December 2023
Ht
SingaporeThe room pillow maybe can be improve.
Most of it. Like the spacious shower room. Like the schedule bus shuttle service.
Stayed in December 2023
Reviewed: 10 December 2023
Alexander
United KingdomFantastic transport links from the airport and Kobe. This hotel has modern interiors, a huge range of top restaurants and cafes within the building complex and beautiful lobby. We had incredible views from the top of the building overlooking Kobe. It was a great place for us to land and get over our jetlag.
Stayed in November 2023
Reviewed: 10 December 2023
Bassi
JapanThe location is excellent and the hotel is impeccable, transfer service from the train station, spacious and comfortable room
Stayed in December 2023
Reviewed: 6 December 2023
Hayoto
AustraliaNothing we didn't like
Room size, view, great price, friendly staff, free shuttle
Stayed in December 2023
Reviewed: 1 December 2023
Julie
AustraliaNo air con during winter and location
This hotel was a bit out of the main hub but luckily they had a free shuttle that left every 20mins. The staff were really friendly and the rooms were massive. We even had a tiny balcony to enjoy some fresh air. The aircon doesn’t work during winter and it got really hot in the room. My partner had to wake up in the middle of the night to open the balcony door to let in some cool air.
Stayed in November 2023
Reviewed: 27 November 2023
Daniel
SpainRestaurants closed quite early
Big and nice rooms! Showa style
Stayed in November 2023
Reviewed: 22 November 2023
Fiona
United KingdomThere is nothing to dislike about this hotel.
This hotel was absolutely amazing. The location was brilliant and the night views of Kobe were stunning. Rooms large and clean with a luxury feel to them and staff were helpful and friendly. Had a room service dinner and it was to die for. Would recommend this hotel to everyone and will certainly stay there again.
Stayed in November 2023
Reviewed: 19 November 2023
Charlotte
Switzerland-
It was a very very very big hotel, a bit old school and we loved it. It was very close from the airport, not 5 minutes from the train station. We were able to check-in, even late in the evening. There are not many (we didn't really check) restaurant or shops in the area as it is mainly convention centers. The hotel had a konbini open until 2 am inside so that was convenient. The room was big with an old decoration but it gave it charm. The beds were very comfortable. The personal spoke english. We were able to take a taxi to go to the station Shin Kobe (in around 20minutes). We enjoyed our stay.
Stayed in October 2023
Reviewed: 15 November 2023
Evangeline
SingaporeNo view, out of city centre. Room was warm and stuffy as it is central air conditioning, opening balcony door is of no use as there was no breeze at all. Room and furnishing look dated.
Shuttle bus to main train station, able to accommodate 4pax, convenience store on ground floor
Stayed in November 2023
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