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  5. Reviews of Kobe Portopia Hotel

Reviews of Kobe Portopia Hotel 5 stars

650-0046 Hyogo, Kobe, Chuo-ku Minatojima Nakamachi 6-10-1 , Japan

#27 of 132 hotels in Kobe

Guests' Choice

Review score

Based on 377 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    8.6

  • Facilities

    8.6

  • Staff

    9.0

  • Value for money

    8.4

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 17 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Twin Room - Main Building - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Splendid lobby with an eye-dazzling selection of restaurants and bars. Check-in very smooth and the room very spacious. View from the restaurant for breakfast buffet is just impressive.

    Stayed in March 2024

  • Reviewed: 12 March 2024

    8.0
    Good
    • Leisure trip
    • Couple
    • Superior Queen Room - Main Building - Non-Smoking
    • Stayed 1 night

    If the shuttle service could be extended an hour later at night is better.

    Shuttle service. Good breakfast with good panorama view of Kobe. Convenient to and fro Kansai airport by shuttle ferry.

    Stayed in February 2024

  • Reviewed: 8 March 2024

    10
    Excellent surprise
    • Leisure trip
    • Couple
    • Deluxe Twin Room with Balcony - South Wing - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    No matters noted

    Superb breakfast choices for set price. One other restaurant tried, good choices and food

    Stayed in March 2024

  • Reviewed: 8 March 2024

    10
    Best hotel we have stayed at in Japan.
    • Leisure trip
    • Group
    • Deluxe Twin Room with Balcony - South Wing - Non-Smoking
    • Stayed 4 nights

    Nil.

    Room The room was spacious with seating areas (desk & sofa lounge)and ample room for suite cases. Bathroom was well equiped and plenty of hot water and complimentary items. Bottled water, tea & coffee replenished daily.

    Stayed in March 2024

  • Reviewed: 5 March 2024

    8.0
    Great stay for the money. Would recommend!
    • Leisure trip
    • Group
    • Deluxe Twin Room with Extra Bed and Balcony - South Wing - Non-Smoking
    • Stayed 1 night

    - Location. To get to downtown proper, it takes about 30 minutes by train, so might want to plan ahead in terms of attractions and food. There are little options within walking distance in the area from our experience. -We found the set up of our TV in our room a bit awkward. In our previous stays, the TV would always face directly in front of the beds, but this one wasn't. To watch TV we'd have to sit on the couch across our beds since it was facing a different direction. It didn't really bother us as much since we only stayed one night, but worth noting.

    - Lobby gave off an upscale vibe, very spacious with many shops and restaurants surrounding it. - Room was very spacious, with the standard amenities offered. - Beds and pillows were comfortable - Affordable - Directly connected to the metro station

    Stayed in February 2024

  • Reviewed: 24 February 2024

    10
    Visit for work. Great hotel
    • Business trip
    • Solo traveller
    • Standard Small Double Room - Main Building - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Large and impressive hotel. Excellent facilities and welcoming staff

    Stayed in January 2024

  • Reviewed: 8 February 2024

    10
    Exceptional
    • Business trip
    • Couple
    • Superior Queen Room - Main Building - Non-Smoking
    • Stayed 9 nights

    For those wanting to go back and forth between room and activities the hotel might not be the best option due to it being on the island. To me this is a very minor consideration though. Once before I had a small room which although still good was not such a good option for two people. The service team tends to want to clean rather early, so put the do-not-disturb sign out if you want to lay in.

    The Portopia hotel is on one of the new islands in Kobe and is connected to Sannomiya station via subway train. As such it's a short 15min to downtown. The station is directly next to the hotel and is connected to it by roofed walkway. There is also a regular free shuttle bus from the hotel to Sannomiya station. In the other direction the train goes to Kobe airport and the ferry to Kainsai airport. Although not in downtown it is extremely well located. Since it's on the island there are not that many restaurants around, but the hotel has plenty food options itself. This includes a family mart in the building, which is extremely useful. We had a bigger room and it was very well equipped, with strong internet, a small sitting area and table to enjoy the great views. The views are either of Kobe city or the island and the bay beyond it. One thing to strongly consider is adding breakfast. The main breakfast restaurant is on the 30th floor and offers even better views with a very, very good breakfast buffet. This was definitely a highlight during the stay. Throughout the staff are all very friendly and typically speak English. Overall I would say the Portopia hotel is an exceptionally good option to consider when in the area and I will definitely go again.

    Stayed in January 2024

  • Reviewed: 30 January 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Single Room - Main Building - Non-Smoking
    • Stayed 1 night

    The hotel was located next to the convention center where I was attending a meeting. The hotel was nice for the area and there was a convenience store located on the ground level. I didn't do the breakfast package but I understand that it's pretty good. There is a shuttle from the JR station but taking the Portliner train or even a taxi is easy if you're coming to Kobe by Shinkansen or local train. I ended up leaving Kobe through the local airport, which was less than 20 minutes from the hotel on the Portliner train. It was super convenient. If you're flying in from an international location, you would have to fly into Kansai airport, which is considerably farther away. Overall, the room was comfortable and somewhat basic, but still felt cozy. They provide plenty of amenities such as soap, q-tips, toothbrush, etc. They also provided two free bottles of water in the room and there is a small refrigerator. The staff were friendly and can speak English. If you are attending a conference at the Kobe International Conference Center, I would definitely stay here.

    Stayed in January 2024

  • Reviewed: 25 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Mid Century Queen Room - Main Building - Non-Smoking
    • Stayed 3 nights

    No complimentary gym usage

    Room is big Provide free shuttle bus service to Sannomiya area

    Stayed in November 2023

  • Reviewed: 8 January 2024

    7.0
    Nice hotel, but not in center
    • Leisure trip
    • Couple
    • Room Selected at Check-In - Non-Smoking (No choice of bed preference)
    • Stayed 2 nights
    • Submitted via mobile

    Location- little bit far from city center

    Nice 5* Hotel

    Stayed in January 2024

  • Reviewed: 5 January 2024

    8.0
    Excellent value, large rooms with a retro feel and nice view.
    • Business trip
    • Couple
    • Deluxe Queen Room with Balcony - South Wing - Non-Smoking
    • Stayed 3 nights

    The bed while large and good is really hard. But that may depend on preferences.

    Nice, large room. A bit dated but that's part the charm of the place. Excellent place to stay if attending a conference or event at the adjacent Conference Center.

    Stayed in November 2023

  • Reviewed: 2 January 2024

    10
    Clean room, great view
    • Leisure trip
    • Couple
    • Mid Century Twin Room - Main Building - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    no air condition in restroom

    Free shuttle bus, very clean room

    Stayed in January 2024

  • Reviewed: 31 December 2023

    10
    Exceptional
    • Leisure trip
    • Group
    • Standard Twin Room with Extra Bed - Main Building - Non-Smoking
    • Stayed 1 night

    Really helpful staff with luggage storage. Easy to get to right off the train from Osaka. Great place to stay!

    Stayed in October 2023

  • Reviewed: 22 December 2023

    9.0
    Excellent customer service, good quality hotel, easy access, great value
    • Leisure trip
    • Family with young children
    • Standard Twin Room - Main Building - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Extra charge for the fitness room use (if you use the gym afternoon, it costs double).

    Great customer service. Easy access (direct connection to/from the port liner train, free bus shuttle service), excellent breakfast.

    Stayed in December 2023

  • Reviewed: 20 December 2023

    9.0
    Will stay again, if only for the amazing breakfast!
    • Business trip
    • Couple
    • Standard Small Double Room - Main Building - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Starting to look a little outdated , one chair in our room was extremely worn and torn, the bed is very small double bed and with very hard mattress. Some noise can be heard when people walk past your room.

    Great views along with the best breakfast I've ever had! nice quiet location, large and comfortable facilities, very clean, amenities were provided.

    Stayed in November 2023

  • Reviewed: 17 December 2023

    9.0
    Definitely can recommend to friends to stay here
    • Leisure trip
    • Family with young children
    • Superior Twin Room with Extra Bed - Main Building - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room pillow maybe can be improve.

    Most of it. Like the spacious shower room. Like the schedule bus shuttle service.

    Stayed in December 2023

  • Reviewed: 10 December 2023

    10
    Great option for landing in Japan
    • Leisure trip
    • Couple
    • Room Selected at Check-In - Non-Smoking (No choice of bed preference)
    • Stayed 1 night
    • Submitted via mobile

    Fantastic transport links from the airport and Kobe. This hotel has modern interiors, a huge range of top restaurants and cafes within the building complex and beautiful lobby. We had incredible views from the top of the building overlooking Kobe. It was a great place for us to land and get over our jetlag.

    Stayed in November 2023

  • Reviewed: 10 December 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Twin Room with Extra Bed - Main Building - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The location is excellent and the hotel is impeccable, transfer service from the train station, spacious and comfortable room

    Stayed in December 2023

  • Reviewed: 6 December 2023

    10
    5 star hotel
    • Leisure trip
    • Couple
    • Mid Century Queen Room - Main Building - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing we didn't like

    Room size, view, great price, friendly staff, free shuttle

    Stayed in December 2023

  • Reviewed: 1 December 2023

    10
    The hotel staff were lovely and the entrance hall was decorated really beautifully. Would stay again if I had a car to g
    • Leisure trip
    • Couple
    • Room Selected at Check-In - Non-Smoking (No choice of bed preference)
    • Stayed 2 nights
    • Submitted via mobile

    No air con during winter and location

    This hotel was a bit out of the main hub but luckily they had a free shuttle that left every 20mins. The staff were really friendly and the rooms were massive. We even had a tiny balcony to enjoy some fresh air. The aircon doesn’t work during winter and it got really hot in the room. My partner had to wake up in the middle of the night to open the balcony door to let in some cool air.

    Stayed in November 2023

  • Reviewed: 27 November 2023

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Standard Single Room - Main Building - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Restaurants closed quite early

    Big and nice rooms! Showa style

    Stayed in November 2023

  • Reviewed: 22 November 2023

    10
    Superb hotel in perfect location
    • Leisure trip
    • Couple
    • Deluxe Queen Room with Balcony - South Wing - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There is nothing to dislike about this hotel.

    This hotel was absolutely amazing. The location was brilliant and the night views of Kobe were stunning. Rooms large and clean with a luxury feel to them and staff were helpful and friendly. Had a room service dinner and it was to die for. Would recommend this hotel to everyone and will certainly stay there again.

    Stayed in November 2023

  • Reviewed: 19 November 2023

    10
    A confortable night
    • Leisure trip
    • Family with young children
    • Standard Twin Room - Main Building - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    -

    It was a very very very big hotel, a bit old school and we loved it. It was very close from the airport, not 5 minutes from the train station. We were able to check-in, even late in the evening. There are not many (we didn't really check) restaurant or shops in the area as it is mainly convention centers. The hotel had a konbini open until 2 am inside so that was convenient. The room was big with an old decoration but it gave it charm. The beds were very comfortable. The personal spoke english. We were able to take a taxi to go to the station Shin Kobe (in around 20minutes). We enjoyed our stay.

    Stayed in October 2023

  • Reviewed: 15 November 2023

    7.0
    Ok stay
    • Leisure trip
    • Family with young children
    • Deluxe Quadruple Room with Balcony - South Wing - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No view, out of city centre. Room was warm and stuffy as it is central air conditioning, opening balcony door is of no use as there was no breeze at all. Room and furnishing look dated.

    Shuttle bus to main train station, able to accommodate 4pax, convenience store on ground floor

    Stayed in November 2023

Showing 1 – 25

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