Staff has poor or no English.

Fantastic dinner. Good Japanese breakfast, of which I am no fan. Nice private onsen.

Stayed in June 2025

Location - car recommended. Bus is OK, but only walk friendly attraction is the ryugaeki falls. Access to Shiraito falls is cut off (Shinanoji trail damaged) Meals were a mix of western and Japanese (which felt weird). For example pesto sea bream.

2 onsen options - public indoor & private 露天風呂(outdoor rotenburo). I spent ~2h over multiple visits in the onsens (1 night stay) Water temperature (42 Celsius) was perfect, and left skin feeling great Friendly and polite staff Operates like a historic ryokan (i.e. call reminders for meals, setting up futon, etc) Quiet & good room size. Note: Yes, there's water damage/mildew, but it is an older ryokan. Decent for the price and authentic experience

Stayed in November 2024

Quiet and cosy Ryokan with retro-charme and good food

Stayed in April 2024

It was a great experience but I expected more from the breakfast, although it was also good. The room was clean, the onsen was really nice. Very easy to get to the city with a bus.

Stayed in January 2024

The hot spring bathroom is quite small.

Very traditional & small hot spring hotel in the mountain with nice view.

Stayed in December 2023

Very nice old style ryokan surrounded by nature. Very cozy private rotenburo. Nice japanese breakfast.

Stayed in November 2023

It was a bit cold in the common areas as the weather was getting cold.

Surrounding was very quiet and serene. Not crowded

Stayed in October 2023

Too dark - difficult to see and read. No hooks for coats or towels. Breakfast poor

Stayed in October 2023

Really only accessible by car as public transport was limited during the night. We did see a bus stop just outside Kose. The mountain roads leading up to the hotel are pitch black at night so be prepared and drive carefully. It is a tolled road into a national park so during the day you have to pay 500 yen but during the night the toll was unmanned. The hotel staff did say after we arrived that had we mentioned Kose hotel we would have been let in for free, if you had payed the hotel would refund you if you keep your receipts

Very remote onsen in a national park away from the busy city so noise pollution was non existent. There was a stream running from outside our room so which was very relaxing if you enjoy those sounds. The private onsen which you could book when you want to use it was clean and extremely relaxing. The water temperature was excellent. The staff were excellent and very accommodating as we did not speak any English at all so had to communicate via google translate.

Stayed in September 2023

The hot spring is good and location is beautiful.

Stayed in September 2023

There is not much more to see nearby than the hotel itself and you would need a car or rely on an infrequent bus connection (with most passenger going to Kusatsu, so ensure to tell the driver you need to unboard earlier or it will take forever to get your luggage back)

Staff was very kind and patient since I do not understand Japanese too well. The food was great

Stayed in May 2023

far from train station

tranquil surroundings , nice meals

Stayed in March 2023

Great place - it felt like traveling back in time to a place of tranquility and calm

Stayed in May 2025

A quiet retreat with a rich sense of history in the area. The rooms and furnishings beautifully reflect the charm of the past, featuring décor and facilities that preserve an authentic 1980s traditional Japanese Onsen style. Perfect for those who appreciate a nostalgic and peaceful atmosphere.

Stayed in April 2025

Staff very friendly and helpful. Staff speak little english, so be prepared to use a translator. Onsen water is very good. Food is very nice, standard kaiseki meal. Breakfast is typical japanese breakfast. Private onsen is free of charge. Hotel easily accessible via bus. Check the schedule before time since the bus isnt 24 hours.

Stayed in November 2024

Uncomfortable bed; dated and shabby furnishings. VERY mediocre food - tasted like all the ingredients were past due. Kitchen staff kept insisting there was no spinach in the meal (my wife is allergic) in spite of us seeing spinach in the dish. No apologies, just didn't seem to care. We left a day early. By FAR the worst place we stayed in a month in Japan.

Private onsen was very nice. Building is in a beautiful natural setting quite far out of town. Busses stop running in the late afternoon.

Stayed in May 2024

It was the most expensive place that I stayed in while visiting Japan. Unfortunately, it was also of the lowest quality. The bathroom smelled bad, there were stains on the walls, a knob was missing from the cupboard, wooden chopsticks and worst of all, the air conditioner was broken.

Service was pleasant

Stayed in July 2024

Dirtiest bathroom ever. Moisture and dirt. Dusty bedroom

Nice external onsen, good food, quiet and green place

Stayed in May 2024

The thing that bothered me the most was how dirty the whole room, and especially the bathroom, was. Everywhere you looked at there was mold from a long time ago. Attached is a picture of the kettle that's supposed to be DRINKING WATER for your tea. Disgusting. The Onsen is free, but when you do the checkout you have to pay tax, mine was ¥300. The hotel is an hour away from the city so they could have more vending machines on site. You could only buy beer, water, tea and cup noodles and they were overpriced. Location is horrible for going around, no taxis near, and if you do get a taxi it'll be around ¥3,000-¥4,000 and the only bus from the hotel was only working from 10 am to 4 pm with a 40-minute gap. So for the whole day there would be 9 buses in total. The check out is 10 am, the earliest checkout I have ever seen. This is my 5th week in Japan and this stay was my worst experience (other factors involved). Due to the lack of cleanliness, I don't recommend this hotel.

I liked the room in terms of size, of furniture, of decoration. The private onsen was really nice too.

Stayed in December 2023

Well, everything was great, but the bathroom is really really cold 😅

The location, the calm and the establishment.

Stayed in October 2023

It was all good

Very good private onsen's and amazing food. nice and secluded

Stayed in May 2023

Everything from the service to food to room and omg the onsen was really bad..

I'm a regular with booking.com for 10+ years n true onsens hopper and I must expressed this is 1 of those bad ryokans we have ever experienced!! Traditional old we can expect but toilet was dirty n service was zero.. food was bad unlike a real ryokan we were served western food for both nights! They still used kerosene as heater n whole ryokan was smelling of kerosene!! Utterly DISAPPOINTED n for the price we paid....it was really NOT WORTH IT AT ALL..

Stayed in February 2023

The hotel near the river is so beautiful!!!! and the private hot spring is excellent!!!! Food is perfect, staff is friendly as well!!

Stayed in January 2023

none

the staff, the environment, the room

Stayed in December 2022