Dinner buffet was terrible for the price of 6300 and extra 1100 for a beer. Cafe bar are listed as open dont seem to be manned most of the time

Facilities are clean and offer gym, pool, onsen , laundry. Good access to dams with special taxis. Tip: Area restaurants will require a reservation. Breakfast was ok but could be better.

Stayed in September 2025

We were upgraded from a Standard Room to a fabulous Premium Room with Balcony!

Stayed in May 2025

None

The quietness and ambience

Stayed in May 2025

The food is OK

Nice and clean room

Stayed in May 2025

Central air During renovated time cant open window and air con is warmer. Staff cant do anything more just gave us a fan. In Room Weather is hottest.

Great outdoor onsen.

Stayed in April 2025

The menu in the restaurant is limited and expensive compared to the quantity served. Hope they have a little more choices as only buffet and few a la carte items available for order.

Hotel is spacious and quiet. The room is large by Japan standard and comfortable. Hotel is new and well kept. Staff are friendly.

Stayed in April 2025

The dress code around the hotel. Cannot wear Yukata to restaurant and around the hotel except to the Onsen.

The property is modern, spacious, new and well decorated. The Onsen is top notch. Modern and big with an outdoor Onsen that faces the trees and partial view of a snow capped mountain.

Stayed in April 2025

stayed here for a snowboarding trip, all of the staff were very friendly and accommodating! the hotel was extremely clean and the onsen was amazing!

Stayed in March 2025

Na

Everything

Stayed in April 2025

N/A

Everything is great

Stayed in April 2025

Everything was perfect.

Everything was good in this hotel. Very kind and thoughtful staff. They prepared us a simple wedding anniversary cake for free!

Stayed in February 2025

Be aware they charge you the full amount when you arrive then the full amount of your stay again when you leave and refund the first amount in 7-10 days after your stay!! The deposit should be $1-100 not the full amount of your stay again.

Great breakfast and dinner, lovely rooms that are spacious, today and comfortable

Stayed in February 2025

The breakfast was a bit of a letdown. Not the greatest variety and many items were cold. No proper coffee is served either.

This hotel offers a cozy and serene retreat in a beautiful forest setting. The beds are comfortable with warm doonas, ensuring a restful sleep. While the rooms and bathrooms may feel small by European standards, they are quite spacious for Japan and impeccably clean. The atmosphere is peaceful, perfect for relaxation. The standout feature is undoubtedly the onsen, particularly the outdoor one, which creates a magical experience—especially in the snow. The facilities overall are excellent. Although the hotel is a 20-30 minute drive from Hakuba, it’s well worth the stay if you have a car. Highly recommended for those looking for a tranquil and rejuvenating getaway!

Stayed in February 2025

Best hotel in Hakuba

Stayed in February 2025

Dinner menu. Not a lot of options for a vegetarian and pricey.

The onsen it was beautiful.

Stayed in February 2025

The property is quite isolated. Unable to walk to any shops

Very clean and modern facilities. The Onsen is great.

Stayed in February 2025

The hotel is very clean and the meals are nice. The atmosphere is perfect for winter vacation.

Stayed in December 2024

Only one food option and you need to make a reservation to eat there. If you have kids might need to make one early or go to the family mart down the road not many food options in the area.

Clean and very helpful staff. We have a 7 month old and they provided us a crib for free and set it up in our room for us.

Stayed in January 2025

The location is poor, there is nothing around the hotel so you have to eat at the hotel restaurant or bar. It is both equally poor meals, which is really sad as you don’t have any other options.

The rooms were spacious and the onsen was a bonus.

Stayed in January 2025

Amazing resort , best breakfast and very relaxed evironment ! This is Our Second year in a row and would love visit again.

Stayed in January 2025

Price was high for 4 star

Great facilities, amazing onsen

Stayed in January 2025

Food was great but it’s more on the expensive side, very similar to Aus prices and potentially even more expensive dependant on what you order. No other choice in food though due to location, quite secluded unless you go into town during the day.

Wonderful hotel, it was very comfortable and away from all the hustle and bustle which we thoroughly enjoyed. We could walk outside and play in the snow or jump on their shuttle bus into OMACHI to explore or surrounding ski resorts. Definitely on the quieter side in our experience. We went as a family of 4 and the kids loved it, kids room was a hit. Staff were amazing and very friendly.

Stayed in December 2024

The room service phone staff struggled with taking order due to lack of English capacity. However it was manageable. I did find a piece of broken porcelain in my beef gyudon which luckily I didn’t eat, I informed the management immediately as it is a health concern for myself and other guests. Something terrible could’ve happened if I or another guest had swallowed it.

Location and building is very good. Rooms and facilities are modern. There’s a shop downstairs to purchase winter clothes and gifts which was nice. Staff were friendly and attentive. Especially the girls at the front office and the young man during the night. Room service is available.

Stayed in December 2024

People are so nice!

Stayed in November 2024