Nice ryokan. Friendly service. No food. Breakfast was poor.

Stayed in April 2024

Was unfortunate there was no dinner available, but aside from that we thoroughly enjoyed our stay.

Staff were very attentive. When we arrived they gave us some tea and sweets which was a nice touch. Hotel itself is a lovely traditional style hotel in the heart of Gion. We had the traditional Japanese room which was in front of the garden which was beautiful.

Stayed in March 2024

People have spoken about the stained hallway carpet which is not wrong, but like, we're not sleeping on the hallway carpet so who cares. The private family onsen you can book time for was surprisingly lacking in atmosphere, basically same bathtub size we had in room but with blinding bright lights, did not set much of a spa mood. A few simple design and lighting choices could make it more relaxing.

This was our second ryokan in Japan with mostly traditional elements but with permanent and very comfortable beds in the room for our fragile Western needs (haha) and we loved every bit of our space. A nice little seating area, gorgeous and updated shower, bath, and separate toilet (the lid opened when you opened the door! Most upgraded toilet we had all trip), a mini fridge with a few free beers and water, kettle and pour over coffee, all the bathroom items you may have forgotten, and the most delicious smelling locally made small portions of soap, oils and lotion. We booked too late for a meal here, can't speak to that, but were treated to tea and this delicious ice cream after returning from a day out, it was like layered tiramisu ice cream? Basic coffee and pastries in the morning were nice to get out the door. Location could not have been better if you plan to stay near Gion and many of the temples and shrines, with an easy 15 minute walk if you want to head downtown. The woman helping us and seeing us in and out each day was so incredibly nice too.

Stayed in March 2024

The taxi sent us to another hotel with the similar name. This made us frustrated.

Good location, friendly staff.

Stayed in July 2023

Not much

Traditional home feel - the staff are so conscientious

Stayed in July 2023

Such a pity that we didn’t get to discover the real Ryokan experience since the they didn’t serve dinner anymore post-Covid (and we discovered it very late, contrary to what the listing looked like)

The location and the staff! Facilities too are very comfortable

Stayed in April 2023

typical ryokan

Stayed in April 2023

Quite pricey. Food was ok

Excellent location. Lovely ryokan in the middle of Gion.

Stayed in April 2023

Meals were served in common dining room.

Close to many sights.

Stayed in April 2023

wifi is very poor in some rooms

central place with awesome staff

Stayed in April 2023

Rooms were a little dated, power outlets were few and far between (had to plug in water kettle in the bathroom)

Service was excellent; staff very nice, hot water in the shower was great

Stayed in April 2023

good experience overall

old Japanese style in oldest district of Kyoto

Stayed in April 2023

the futon were a bit to thin and small for tall people. i enjoyed doubling (one spare in the bedroom) mine as I have backaches. be sure to reserve breakfast and /or dinner when booking as it is not possible once you have checked in.

The Ryokan is the middle of Gion, very close to many sightseeing spots : ideally located. The room is spacious (we were 3 with big suitcases), very clean, bathroom very modern. Complementary coffee in the lobby in the morning. Hosts were very helpful and nice as well.

Stayed in March 2023

This establishment no longer has futon beds. They also do not offer pajamas or a breakfast anymore. This makes the price unreasonable. Not a con, but the staff does not speak english so american travelers should be cautious

Fantastic location. Great bathroom. Very traditional looking ryokan. They also offer plenty of waters in the fridge

Stayed in April 2024

This Ryokan doesn't serve food! Obviously the owners are entitled to not offer inhouse dining. What they absolutely aren't entitled to in this case, however is to advertise their Kaiseki menu prominently on their Booking listing and their website "Please experience the sensational taste and visual of Kyoto cuisines". Both the listing and the website is full of photos of the kaiseki food service and there are significant sections promoting it (unsurprisingly, because the food is such a huge part of the ryokan experience). It might only serve food sporadically, because some recent reviews mention it. That's arguably even worse, as you don't know what to expect. In any case, it's obvious from the reviews that this is an ongoing issue, so there's been plenty of time to update the listing. To not have done so is very disappointing and appears intentionally misleading. A response to one of the reviews notes that dining needs to be ordered in advance, however the ryokan does not send any information regarding this, nor any request to pre-order, nor indeed any communication at all prior to check-in. When we called a few days before our booking to pick an evening for the traditional in-room dinner we were told simply that they don't serve food anymore. No explanation is provided for this, and whilst they could have still salvaged the experience by doing a promotion with one of the many kaiseki restaurants in Gyon, or ordering the food from the excellent kaiseki restaurant next door (and I mean literally next door!), or just a recommending a restaurant in the area, they unfortunately choose to do nothing. Breakfast is again, not kaiseki but a very very basic affair. Some slightly worn carpets are not a problem, but a patch of wall in our room with plaster missing seems a bit excessive and would've been a very easy 30 minute job to fix. The onsite onsen is just ok. Its just a larger version of the bathroom one.

The location is excellent. Right in Gyon, literally around the corner from the Yasaka shrine, but on a quiet side street with minimal traffic (arguably because it's not one of the prettiest streets in Gyon, but all the pretty streets are also just around the corner). The staff were unfailingly friendly, smiley and helpful, albeit not particularly proactive with recommendations or in addressing the food situation (more on this below). Some of the rooms are very very spacious and the place is very clean. The provision of Yukata robes and little haori style overgarments and tabi toe socks are a nice touch. The central garden is quite pretty.

Stayed in March 2024

The bedroom is very hard and the property is quite old

A great location

Stayed in April 2024

Curfew and restrictions. Breakfast average compared to other ryokan visited

Great location and friendly staff.

Stayed in May 2023

Breakfast only at 7:30 am, no chance to get nothing else then Japanese breakfast. They don’t do the daily room cleaning if you live after 10:00 am. Curfew 00:00 they close the entire building and you get basically locked in. Overall poor English with the only exception of a very friendly young man. Way too expensive for what they offer.

Friendly, polite and very available staff. Traditional ambient and furniture.

Stayed in May 2023

I don’t really have a negative comment about this place.

I was skeptical about this stay due to the cost HOWEVER. It was absolutely amazing. 10/10 worth it. We were welcomed so warmly and the experience was really fantastic.

Stayed in April 2023

The personel was so kind. The facilities were amazing. Also the hotel Hot bath was amazing.

Stayed in April 2023

so accommodating and helpful

Stayed in April 2023

It made me feel so calm

Stayed in March 2023

In the heart of Gion, a beautiful area day and night. It was a great experience for our family and the staff were very kind to us and gave our 8 year old son special treatment - his own slippers and bath kit. we really enjoyed the family bath and traditional breakfast. thank you!

Stayed in March 2023

the rooms were pretty big and it was awesome sleeping on futons. the food was very good as well, worth the price. the staff was very friendly and helped us with everything we needed throughout the stay. the location is very good as well

Stayed in January 2023