would have loved to have a small set of Japanese dinner experience for the child, rather than a western (standard). our boy asked why his meal was "different".

enjoyed the meals.

Stayed in September 2025

The stairs

The staff were wonderful

Stayed in September 2025

As warned there are stairs and no elevator.

Food and attentive service was great. Not a five star hotel of course but great experience for a price.

Stayed in September 2025

The stairs, but we knew they were there 😁

Great value for money hotel on Lake Chūzenji! Friendly, helpful staff who spoke English. Exceptional food - get the dinner package! Really authentic onsen (outside bath is HOT). Highly recommend.

Stayed in September 2025

It was small but very clean. The food was fabulous and the staff were so nice.

Stayed in September 2025

The outdoor hot spring was a beautiful setting, but the water temperature felt a little too hot, which made it difficult to stay in for long.

The hospitality of the staff was exceptional. I brought my parents to Lake Chuzenji and only realized upon arrival that the facility does not have a lift. The hotel team went out of their way to help, kindly arranging for my parents’ room to be moved from the 4th to the 2nd floor. Thanks to their thoughtfulness, our stay was very comfortable. The room itself was lovely, with an amazing view over the lake.

Stayed in August 2025

A little on decor but authentic Japanese experience

Fantastic ryokan with clean rooms and lovely inane. It’s traditional and quaint - feels a bit dated but that is part of the charm. Staff are delightful and very attentive. Dinner is wonderful kaisen experience. Perfect location with easy walk to waterfalls and 5k morning run around the lake to old embassies. Boat trip is across the road and bus stop opposite for trip up to the forests. 30 mins from the main shrines on the bus so all round winner

Stayed in August 2025

Outdated but still charming

Spacious comfortable rooms, extremely friendly people and good food included.

Stayed in August 2025

One inconvenient, small onsen

Convenient location, bed were comfortable, lovely staff, dîner was good and breakfast had a lot of choices

Stayed in July 2025

There was nothing not to like.

This is a small bed and breakfast. The location is perfect, it is on stop 28 of the Nikko bus. We stayed in two interconnecting room. While the bathrooms are very modern, the rooms are a bit dated but spotlessly clean and very comfortable. The small onsen is delightful. The food is amazing, they accommodate requests to avoid certain foods even if it is just because of preference and not because of allergies. The staff goes out of their way to help you and they speak good English for Japan. The atmosphere is friendly and relaxed. We loved our stay.

Stayed in July 2025

I did have a problem with the staff attitude during dinner time where I thought the person was a bit condescending. Also, I don't know if it's normal, but the outdoor onsen is located next to another building with windows. I can't help but feel conscious as it seems like people next door can see into the onsen?

Room was clean. Location was right in front of Lake Chuzenji with a bus stop right in front of the property. You can also walk to Kegon falls (~10mins). There is a small area in the hotel lobby where you can sit and just enjoy the scenery - it was really calm and peaceful. We went on a Monday so the hotel was rather quiet and I had the onsen to myself! Dinner course was quite extensive and the staff took care to explain each dish which was nice. Breakfast was simple, but wholesome.

Stayed in June 2025

Lake, hot spring, diners, services, à coté de l’arrêt de bus

Stayed in July 2025

Feels dated

Feels dated but lovely beds, awesome view, lovely onsen and amazing breakfast.

Stayed in July 2025

Nothing. I understand a price rise in autumn season but 60,000 yen plus is double what I paid in June.

I am fortunate to have visited Japan many times and I've stayed at many ryokan. This one really is OUTSTANDING. I'm so lucky I booked 3 nights. The outstanding hospitality from the multinational staff is evident from the warm welcome as soon as you come through the door from Kamio-san jnr.I would like to say thank you very much to each and every member of the staff.What a wonderful team! They were welcoming, kind, helpful and thoughtful. Thank you Kamio-san, Dilakshi,Diane,Sandani, Diru and Nway.Im sorry I don't know the name of the chef. Location: An excellent location right at bus stop number 28 for buses from central Nikko and to Yumoto onsen. Opposite the cruise terminal. I highly recommend the cruise.It has excellent commentary in English as well as Japanese.Futarasan shrine and Kegon Falls are within easy walking distance. Rooms: Very large and in extremely good condition.Clean carpet.Very comfortable beds and pillows with nice bedding. My room 202 was on the 2nd floor, up only one flight of stairs. NO LIFT. There was a lake view but there was a flat roof in the foreground.I think I would prefer room 205.Ask for help to learn how to open the double sliding doors onto the patio. I enjoyed sitting on the sofa enjoying some lemon cheesecake and match cream with coffee one afternoon (very reasonably priced). Individual air conditioning units. Onsen: The ladies onsen is small, as I already knew. I enjoyed the inside one but the outside one was too hot for me. Meals: I'm glad I booked dinner and breakfast.I enjoyed the beautifully presented multicourse dinners.The buffet breakfast I thought was excellent. It included danishes with spinach and fetta and red bean I have never seen elsewhere. My visit was 20 to 23 June. Okunikko is absolutely stunningly beautiful in summer green. I am including a photo of an excellent brochure about the walks in Okunikko I obtained at the Tobu office in Asakusa. I also recommend the eco bus from Okanuma.

Stayed in June 2025

Nice location - good views of the lake

Stayed in July 2025

Very cozy, exceptionally friendly staff and service, great care for tasty local food, beautifully presented; extraordinarily beautiful environment

Stayed in July 2025

They excelled in every way.

The staff was so helpful with helping me optimize my visit. With so many sites to see, they were instrumental to make my trip exceptional. Also, I had both the breakfast and dinner plan, which turned out to be the best way to go. There aren’t many other options close by.

Stayed in July 2025

The Hotel is located at the sea. It is a small Hotel with spacious and very clean rooms. The staff is super friendly and very helpful. Highly recommended!

Stayed in July 2025

The facilities while clean and comfortable feel a bit old, the onsen is excellent but a bit small

The location, the kind staff, the delicious dinner, the great choice of alcohol at the bar, the onsen

Stayed in July 2025

The rotenburo outside was much too hot, but the indoor onsen was a perfect temperature for relaxing.

The staff were very friendly and helpful. Meals were delicious! We loved the sukiyaki and yudofu. Rooms were clean and modern. We hope to be back again. Thank you the great stay!

Stayed in July 2025

Nothing

The location was good and staff were very attentive.

Stayed in July 2025

Absolutely amazing hospitality! What a lovely stay we had. Would definitely come back.

Stayed in June 2025

Location, staff, and food

Stayed in July 2025

Nothing! We loved this place.

We loved the staff here! They were so friendly and helpful. We arrived pretty tired towards the end of a long journey and the staff were so kind. Kamio especially stood out as a friendly staff member who gave us excellent recommendations for day trips in the area and helped us find a relaxing onsen to visit. We speak a little Japanese and staff were happy to chat with us in either English or Japanese. We also loved the food. They had delicious traditional Japanese set meals with enough variety that even our kids were happy. If you're unsure about some of the traditional food, there are plenty of different things to eat. It's a nice balance between traditional ryokan and western-style hotel.

Stayed in June 2025