tiny complaint - it would have been nice to have free coffee or tea (even if just a machine) available for early risers.

Very comfortable rooms with a beautiful view.

Stayed in June 2025

Location a bit off and inconvenient. Can place an additional pillow for the beds

View, onsen

Stayed in May 2025

Old room, it wasn’t clean at all, we found some coins and lack of service because they didn’t have instant coffee in the room which is a shame.

It was an old facility, the room we stayed isn’t renovated yet but it was fine. We spend so much time at the onsen , it was the best!! Great spots for taking pictures at the terrace too, You can see the big (Dai )Kanji on the mountain. Polite staffs.

Stayed in April 2025

It could sometimes be difficult to find somewhere to eat in the evening if you don't eat in the restaurant, which is quite expensive but no doubt very good.

The hotel is in a beautiful setting, surrounded by hills and trees. Very convenient for the ropeway and various museums. Staff were very helpful and the shuttle bus made getting around easier.

Stayed in May 2025

Air-conditioning issues Room a bit dated

Free alcohol during 15-20!!!! Really nice onsen a bit small but very cosy

Stayed in April 2025

The location was hard to get to after 5:30pm due to in being up very very steep hill (no walking) from Gora Station and the last cable car being at 5:55pm. The free shuttle service also finished at 6pm. There was no where local to get dinner and the restaurant there was very expensive and you had to pre book. The breakfast was also expensive.

The hotel was lovely and in a quite location with a nice onsen. The staff were very lovely and the free flow each evening was great.

Stayed in April 2025

So far so good, the only bad experience is that the map in booking.com is incorrect, and the dinner is unreasonably expensive making me go outside to eat

Stayed in April 2025

We like the In-house onsen and the cable car connection. Few outside restaurants nearby. I would recommend booking dinner at the hotel.

Stayed in March 2025

We would prefer a soap dispenser in the separate toilet, for hygiene reasons. Dinner choice was limited so we walked elsewhere for that.

Hotel was lovely, staff were great, easy parking, they provided extra pillows as requested (thanks) room was spacious, clean, comfortable. Nice nightlight for the toilet and we appreciated the separate toilet. Plenty of charging ports. Breakfast was limited but very tasty. Staff were so very nice throughout the hotel experience.

Stayed in March 2025

The separate toilet has no soap dispenser which we would prefer, for hygiene purposes. Dinner choice was limited so we had to walk to another local hotel for a larger selection.

Wonderful staff, beautiful location, parking easy, room was clean and spacious and there was a separate toilet was nice. We very much appreciated the extra pillows and the night light, also plenty of charging ports near our beds. Fantastic view from the lobby and dining room. Breakfast was delicious, small selection, but very nice.

Stayed in March 2025

Beds were a bit hard

Lovely quiet area

Stayed in March 2025

Common areas were very dated and in need of a refresh, but given the rooms were recently refurbished, I assume this is on the cards.

Refurbished rooms were comfortable, spacious and had great views. Onsen was lovely, but also needed updating. Shuttle service was very handy, but should run beyond 6pm to allow for dinner in town without a steep walk on the hill afterwards.

Stayed in March 2025

Nothing

Lovely room with plenty of space, very comfortable and seemed recently renovated. Lovely views from the lobby terrace and the room. The onsen was so lovely, there was an outdoor bath with a forest view which was amazing in the morning. Yukata and slippers provided to wear in the room and to the baths which was nice. Staff were super friendly and helpful. I used the cable car to get up there (it’s very steep!) then it was a pretty flat 5 minute walk along from the stop. When I left the hotel bus dropped me at the station which was great.

Stayed in January 2025

Exterior of the hotel needs maintenance. Rusting flashing will cause damage to the building.

The onsen. Close to gardens Close to art museum and gstden

Stayed in November 2024

The lobby felt a little outdated but was not an inconvenience.

The view was spectacular, the room was very modern and clean, and the staff was quite helpful.

Stayed in December 2024

Breakfast was repetitive for three mornings. Witbout choice of vegetables. We had one dinner at the hotel which was nice and not expensive. The location was a little far from the center and you need to drive or use the shuttle to get around.

A specious room with a nice but small bathroom and separate toilet. Very clean. The staff were extremely helpful and caring. Including very helpful shuttle to and from stations. The onsen was very nice, clean and had indoor and outdoor baths.

Stayed in October 2024

good sized breakfast albeit a bit small for big person like me

Great spa, free shuttle bus included to the station. Great location close to the ropeway and train station

Stayed in October 2024

The room exceeded my expectations. It had a great view and it left me wanting to stay a few more days because it was so nice. The onsen was good too.

Stayed in September 2024

While the hotel may not seem like much from outside appearances, it is so much more than it seems. Really appreciated the great service - everyone was so kind and polite and nice. I felt personally welcomed and they made an effort to remember my name and welcome me daily. Despite their limited English, they really tried their best. The van pickups from the station were prompt and easy to get. On the last day, they even took a detour to drop me off in front of the station so I would not have to drag my luggage far. On that note, I would not recommend walking from Gora station but if the cable car is operating the walk from koen-kami is quite manageable. Room was clean and spacious. Would have been good to have a desk but I was happy to have a comfortable sofa and large bed. Rooms seemed recently renovated and well equipped. Breakfast was limited - it was a set with eggs/sausage/breads/salad and free flow coffee/tea/soup but the food was all good quality. Was especially blessed to have a free-flow promotion during my time there - they really mean free flow and they leave the bar open to mix any drink you’d like pretty much. Pretty good value for money! (I paid about 45000 yen for 2 nights for one)

Stayed in August 2024

Unfortunately, although the location was beautiful on the hillside offering superb views, it did make the location difficult for a member of our party with hip issues to access. A bit more remote than anticipated. There were no restaurants in the vicinity open after 6pm - we visited April / May.

The staff were very helpful. We arrived after check-in time due to train delays, but it wasn't a problem. The shuttle was very useful.

Stayed in April 2024

Stopped at 6pm so when we went out it was more challenging getting a lift, taxi back to the hotel.

Beautiful setting in the trees. Very quite and peaceful. Shuttle service to the station was very handy.

Stayed in June 2024

The location was far from everything, since I was not interested in the French cuisine of the restaurant it was a little hard getting food at night.

The baths were absolutely amazing, clean with a great view.

Stayed in April 2024

Large comfortable room with Western-style beds and a separate tatami room, nice balcony, Japanese breakfast.

Stayed in May 2024

Atmosphere Service

Stayed in April 2024