The wifi wasn't working very well. The dressing & shower area at the big onsen bath was kind of cold, and you had to dress & undress twice if you were to try out the 2 different onsens as they were apart

A traditional Japanese hotel with tatami futon mats. Wonderful staff who were super helpful and always making sure that I was taken care of. They even had English instructions on how to prepare my sukiyaki / shabushabu. The food was awesome, I stayed for 3 nights and the courses were never repeated. They offered discounted lift pass and rental so just ask. They also had shuttle service to the bus terminal & ski lift, but it was just a 5-min walk to the ski lift anyway. (The lady at tourist information at the bus terminal was nice enough to call the hotel for me for pickup when I was asking for a phone booth.) Walking to the main streets wasn't too bad as well so I took a stroll out there every day. Loved the onsens especially after a long day of snowboarding. Overall a very pleasant stay for a ski trip.

Stayed in March 2024

None

Excellent location and free shuttle in between ski ropeway.

Stayed in February 2024

Staff, food and onsen

Stayed in February 2024

Japan traditional hotel. Dinner and Breakfast are really good ! Hot spring all good Hotel staff are super nice and friendly even they can't understand English. I requested booking a local tour and they are pleasure for help By the way, they have two adorable dogs😍 Everything all good. I am love them

Stayed in January 2024

Nothing

Excellent stay for 2 nigths in room with good view as it was snowing during our stay. Choice of 2 indooe baths, unfortunately the outdoor bath was closed on the winter. There is a free shuttle from the Bus Terminal to the hotel without which the walk is quite far in snowy condition. Bus sent is back to the terminal after check out.

Stayed in January 2024

The staff there are super nice and friendly, answering all the stupid questions from us. The breakfast (pre-ordered) was sooo good with a lot of specialities. We regret not reserving for the dinner as the breakfast was way beyond our expectations. The onsen was good and comfortable as well! Will consider stay here again if come to Zao Onsen next time.

Stayed in December 2023

The onsen was great and very relaxing, a bit dated, but still great! Food was amazing, the staff also went above and beyond to accommodate my wife's dietary restrictions (doesn't eat meat).

Stayed in October 2023

onzen is good /

Stayed in March 2023

The location and bus access was extremely convenient and one of the primary reasons in choosing the place. The hotel also offers their own shuttle service to get you around faster if your in a pinch.

Stayed in February 2023

A very comfortable lounge with fire place that makes me feel relaxed

Stayed in February 2023

A bit far from bus station and not easy to came with big luggage

Onsen Big room

Stayed in March 2023

Generous food portions during meals, good overall food, but there is room for improvement on the quality. Could not get the Wifi to work.

Convenient location; onsen facilities; helpful staff; very clean accommodation.

Stayed in February 2023

Breakfast was traditional and nice. The staff were incredibly helpful and drove us to the places we needed to get to. Room was clean and simple but everything you need.

Stayed in January 2023

nothing really. If need to pick one, it might good to introduce some western cuisine eg bread, sunny side ups for breakfast.

it’s nice place to spend Christmas in Japan. the in-house onsen pools are marvelous. food is aplenty at dinner and breakfast. maybe 2 nights should be good enough for the food indulgence

Stayed in December 2022

The onsen outside was not open. Maybe because of the weather

It was snowing so hard, and we went to Zao by bus. Instead of walking from the bus terminal to the hotel, they picked us up. Good customer service + complimentary snacks, fruits, drinks. Highly recommended!!

Stayed in December 2022

Nothing

I stayed with this hotel on full-board services. The breakfast and dinner are very good and too much for me. The dishes are mainly selected from local farm products. The vegetables and local beef are very good. So don't expect too much on sashimi or sushi. The staff is very helpful and provide details of instruction to get to the town, and a discount voucher to hire ski gear. When we checked out, the heavy snow (more than half feet) covered my rental car. The staff initially helped my boy sweep off the snow. The hotel is about 2 minute drive to the ropeway for skiing or visiting the Zao Ice Monster. There have two types of onsen in this hotel for 24 hours.

Stayed in December 2022

Nothing

Probably one of the best hotel experiences I've had. All of the staff was extremely helpful and nice. There was a bit of a language barrier but they were very accommodating nonetheless. My room was a good size with a nice view, I came for fall color viewing and I had a fantastic view outside my window. The hot springs at the hotel were extremely nice. The water was just the right temperature for me and it made my skin feel fantastic afterwards. I personally prefered the sulfur bath more but both were great. I was lucky enough to go when it wasn't that busy and had the entire thing to myself. Last but not least, the best part about my stay was the food. I stayed for 2 nights and was able to indulge in some of the most delicious food. The dinner and breakfast for each day was different but equally as delicious. If you ever stay here, you must get the option with meals provided.

Stayed in October 2022

I asked for a silent room and they gave me one close to a door that was shut all night long cause it was the door to the roof, where people have tents and a view. That dod not let me sleep very well and I was tired for my trekking the next day. Cleaning could improve.

I loved the kindness of the staff, the room and the breakfast. Women at the front desk are absolutely lovely. The onsen was great, only the indoor onsen was working, though. They also have a sulphur water onsen with an open window to colorful trees.

Stayed in October 2022

I can’t think of anything.

It was our second time in this wonderful hotel. the staff and the food are excellent.

Stayed in December 2021

I chose the hotel which was expensive because I liked the look of the outdoor onsen. But it was closed. Reception said was too cold during winter. That information should be included in the booking information, I felt shortchanged. All other hotels all over Japan opened their outdoor onsens during my last 14 days in Japan, except this one.

Good

Stayed in February 2024

I was a bit difficult to have breakfast without meat.

Very nice atmosphere and friendly staff. We especially liked the two onsen options and enjoyed the sulphurbath.

Stayed in February 2024

location

Stayed in March 2023

No amenities in room and public high Sulfur onsen

Public Onsen high sulfur is good

Stayed in January 2023

There are no comments available for this review

Stayed in January 2024