No system for dinner, bus tour customers were crazy. Lack of food choice. No wine on the drinks menu. Staff were not helpful in the restaurant.

Onsen was good, cheap for the area. Rooms a little dated.... with no view.

Stayed in August 2025

The rooms are very old and not super comfortable. buffet food did not taste really nice (except for the crab). Onsen was fairly small&basic (only ~5 shower seats and no cold water bath)

Dinner buffet included crab which was delicious. Onsen is small but with very nice small outside bath.

Stayed in May 2025

Like I said, no real complaints, just clean under the beds please.

Overall I have zero complaints about the hotel. I had the breakfast and dinner buffet included package and stayed alone in a quite large 2 twin bed room with a tatami seating area. The food was great. Lots of choices (highly favoring asian food, especially Chinese as the owner is Taiwanese and a hug percentage of the guests are from China/Taiwan) including sashimi and quiche and this amazing mushroom cream pasta that I had honestly like 4 plates of. The room was super clean and nice smelling BUT, I dropped my earring under the bed and when I looked under it was clear that neither bed had been cleaned under in a good 6 months. One bed had a Q tip under it and the other had an empty beer can..... Perhaps, this was just my room but it is common for hotels to not get under beds, especially since these beds only have a bout a 4 or 5 inch clearance from the floor.... The facilities were amazing, an indoor and outdoor bath. So peaceful and I nearly fell asleep. The lobby is gorgeous too.

Stayed in May 2025

The room felt a bit dated Limited Western food options at the buffet Breakfast area could get crowded due to large tour groups and buses

Great location for exploring the Mount Fuji area Spacious and clean hotel room Lovely playroom for kids Good breakfast and dinner buffet with mostly Japanese options

Stayed in March 2025

Very close to the Motosu lake. Kind staff services.

Stayed in March 2025

We weren’t notified the the check out was at 10 am when we checked in at night , we just received at call at 9:45 saying that in 15 Minuta we should go…

Beautiful place

Stayed in March 2025

The asean group guests was noisy at the restaurant.. even in the bath the asean family guests feels they are in the private bath.. they don’t bother to the other guests in the bath..:(

Half boarded meal was good..

Stayed in March 2025

The outside bath in the men's onsen was closed, but this is likely a temporary thing. The room was a bit old, but clean and warm (despite the freezing outside temperatures).

Breakfast and dinner buffet were great. Staff was really nice and helpful especially with the baby. The hotel is a bit old, but it's well maintained and there is a newly built (or renovated) game room with darts and a kids corner.

Stayed in February 2025

Game center closes too early (9.30PM).

Great onsen and rotenburo. Good game center.

Stayed in January 2025

Sometimes there's smoking smell in the corridor because of single-night organized tour visitors

Onsen is outstanding, and you can visit it with tattoos. Beautiful hotel Beautiful location (just make sure you have a car for convenience)

Stayed in December 2024

Onsen too noisy and busy, no privacy and can’t really enjoy.

Surrounding environments

Stayed in October 2024

Please Explain Hot Springs water rises from deep underground and each has a chemical composition, on display in the bath. I enquired at reception about the chemical composition, as it was not displayed and was advised it was Not a Hot Spring! This should be Deleted from Hotel Facilities!!!!

For those seeking a remote location in a good hotel.

Stayed in October 2024

Beautiful location, delicious food, comfortable rooms and very friendly staff. Hotel also provides a shuttle service.

Stayed in October 2024

better with dinner

Stayed in September 2024

Paper cup

Amongst nature

Stayed in September 2024

There was a smell like humidity in the room.

We enjoyed 3 nights at this peaceful place. The room was clean and they were cleaning every day the room, what was very nice. The food especially the dinner buffet was amazing. We had so much choices and the quality was also good. The staff was friendly especially the waiter from Nepal, we appreciate his help and being so nice and friendly. We highly recommend this hotel.

Stayed in September 2024

breakfast was good with lots of choices of food.

Stayed in September 2024

The food was great, brilliant selection and the staff friendly. a short walk to the lake with great swimming and Kayak rental on the opposite side a short drive away. Onsen was great, half outdoors and rooms kept clean. Not too far From Fuji and a brilliant view from the breakfast area. Some nice roadside shops on the drive up, easy to get nibbles between lunches.

Stayed in August 2024

Game Center could open earlier…

Very close to the lake and in the middle of the forest. We loved it.

Stayed in August 2024

A room is mold smelly. A fly flew at the room. Many rooms were cleaning time from evening to night so there were a lot of changing stuff everywhere on the corridor around my room . Thank you for cleaning, but I hope it prefer clean organization more than messy on the corridor even it was busy.

Buffet Dinner is a great. There are a lot of various food ever seen before. Game room is a wonderful for us. A pool table , a table tennis, three darts, switch, free drink bar and comfy sofas.

Stayed in August 2024

Lack of a heater and we only had one door card for 2 people

The location and the hot spring

Stayed in July 2024

The staff

Its position to the lakes and Mount Fuji.

Stayed in June 2024

Location, onsen, games room. (Billiards, darts etc);

Stayed in June 2024

Hotel shop was a little basic. Dinner buffet choice was limited and many hot foods had gone cold.

Good breakfast with a view to mount Fuji. Large onsen, large spacious bedroom. Restaurant staff had the good sense to separate the noisy bus tour foreigners.

Stayed in June 2024