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Reviews of New Osaka Hotel Shinsaibashi This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

542-0086 Osaka Prefecture, Osaka, Chuo-ku Nishishinsaibashi 1-10-36 , Japan

#462 of 683 hotels in Osaka

Guests' Choice

Review Score

Based on 59 hotel reviews

7.6

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.9

  • Location

    8.2

  • Facilities

    7.8

  • Staff

    8.3

  • Value for money

    8.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 17, 2024

    9.0
    Good location.
    • Leisure trip
    • Couple
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Hotel no washing machine

    Good location . Clean and will provide tower and water everyday you stay

    Stayed in March 2024

  • Reviewed: February 12, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    the bed is not comfortable.the bathroom is not clean.

    location is very good...10 mins walk to Dotonbori

    Stayed in January 2024

  • Reviewed: December 29, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room - Non-Smoking
    • Stayed 2 nights

    For a family of three bed size is very small.

    Stayed in December 2023

  • Reviewed: November 14, 2023

    7.0
    Cold need well prepare dress code for your trip.
    • Leisure trip
    • Solo traveler
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Wide space in the room can place and open the big baggage.

    Stayed in November 2023

  • Reviewed: October 19, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 2 nights

    Comfortable bed, spacious bathroom, convenient location (close to Shinsaibashi metro station and shopping arcades/department stores).

    Stayed in October 2023

  • Reviewed: June 29, 2023

    8.0
    So good.
    • Leisure trip
    • Solo traveler
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Toilet flush is weak.

    Very responsive employees.

    Stayed in June 2023

  • Reviewed: April 22, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Ladies Floor Double Room with Small Double Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Walking distance from shopping streets and all the famous nightlife in Osaka

    Stayed in April 2023

  • Reviewed: April 7, 2023

    8.0
    Good value for money
    • Leisure trip
    • Solo traveler
    • Double Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    A bit old

    Good location and good value for money

    Stayed in March 2023

  • Reviewed: April 7, 2023

    9.0
    my stay was great and pleasant!
    • Leisure trip
    • Solo traveler
    • Ladies Floor Double Room with Small Double Bed - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Kindaoutdated style but I think that’s the charm of this hotel.

    It’s near the Metro station. They provide toiletries, bath robes and towels daily and with complimentary bottled water and coffee everyday. The ease of checking in and out. It’s quiet at night and it’s just a few minutes walk to Dotonbori. There is a nearby family mart. They have floors for females only which is great for a solo traveler like me. The staffs are nice and very polite.

    Stayed in March 2023

  • Reviewed: April 6, 2023

    7.0
    pleasant, good location and reasonable value for money
    • Leisure trip
    • Couple
    • Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    the staff did not speak English

    clean and tidy but very small room even by Japanese standards

    Stayed in April 2023

  • Reviewed: February 11, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Ladies Floor Double Room with Small Double Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The only thing to improve is to add humidifiers to the rooms. It was too dry to the point you start coughing all the time.

    Location is great, easy to find, very nice clean room. A lot of amenities for women.

    Stayed in February 2023

  • Reviewed: November 6, 2022

    9.0
    I had a very comfortable, affordable and convenient stay.
    • Leisure trip
    • Travelers with friends
    • Ladies Floor Double Room with Small Double Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    the complementary “breakfast” was a nice gesture, but guests must be reminded that it’s only pastries soup and beverage.

    lovely interior, super amazing location, and spacious room, especially the bathroom.

    Stayed in September 2022

  • Reviewed: March 3, 2024

    10
    Very nice installations. Nice staff. Excellent goodies. Good breakfast.
    • Leisure trip
    • Solo traveler
    • Double Room with Small Double Bed - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The tv was an old one, it would be fine if it would be a smart tv to shared screen of my phone to watch Netflix or YouTube, for example. From breakfast, the scrambled eggs were cold.

    The staff was very nice, everything very clean. The installations are not new, but it was everything clean, comfortable and the goodies all excellent. The entrance is so cool. The breakfast has very varied and tasty food. I love the cups to go for hot beverages.

    Stayed in March 2024

  • Reviewed: December 15, 2023

    3.0
    Great location, not a comfortable stay.
    • Leisure trip
    • Couple
    • Double Room - Non-Smoking
    • Stayed 2 nights

    Bed was extremely uncomfortable. Seems like they have issues with showers setting off fire alarms. The fire alarm went off during at 4am one night and the entire hotel had to evacuate the building on a false alarm.

    Great location - very close to subway station and walking distance to Dotonbori.

    Stayed in November 2023

  • Reviewed: November 7, 2023

    6.0
    A bad day from a stubborn staff.
    • Leisure trip
    • Family with young children
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    One of the hotel staff is very stubborn, he told me that my booking was cancelled and told me to deal with booking.com myself since they have had a lot of problem dealing with this app. I had to waste many hours calling booking.com customer service and wait and keep asking both parties what was going on. And it turn out that the hotel staff checked the wrong booking even though I had shown him the booking confirmation number many times. This ruined my plan on that day and cost me telephone bill. No free call for customer service.

    Hotel facilities but not the staff training.

    Stayed in November 2023

  • Reviewed: October 25, 2023

    10
    Exceptional
    • Leisure trip
    • Group
    • Double Room with Small Double Bed - Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    i will surely choose your hotel again when i go back to osaka.

    Stayed in September 2023

  • Reviewed: September 14, 2023

    5.0
    Good location but the hotel is old
    • Leisure trip
    • Couple
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The rooms are old and it has a weird smell

    Location is convenient

    Stayed in September 2023

  • Reviewed: September 12, 2023

    10
    No issues, friendly staff, great location
    • Leisure trip
    • Solo traveler
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    N/A

    Great location, easy to get to everything

    Stayed in September 2023

  • Reviewed: August 31, 2023

    6.0
    Ok
    • Leisure trip
    • Solo traveler
    • Double Room with Small Double Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The room, although it was a good size, had a very bad smell, like humidity. Breakfast is not good, few options for Westerners despite being a tourist city.

    the location, very close to interior areas and the train

    Stayed in August 2023

  • Reviewed: August 12, 2023

    10
    Excellent, great price and location
    • Leisure trip
    • Solo traveler
    • Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Excellent location, price, staff, 2 min from Midosuji line for Shinsaibashi station and walking distance from Namba too. Sunil from Nepal in reception was very helpful, as were the other staff as well.

    Stayed in August 2023

  • Reviewed: July 30, 2023

    1.0
    Not as expected
    • Leisure trip
    • Solo traveler
    • Double Room - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The wifi was close to non existent. I had a few meetings during my stay there and they were disrupted. I couldn't even use my phone half the time. The room was also nothing like the pictures. I think booking.com needs to vet some these places better. This is my first ever comment about anything negative in an accomodation but I was really really displeased with my stay there.

    It was conveniently close to shinsaibishi and dotonbori.

    Stayed in July 2023

  • Reviewed: June 12, 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    i think it needs renovation. among the hotels i’ve stayed around the area, this is definitely the oldest. the water pressure on the toilet sink is too low that i could barely brush my teeth. water leaked when i switch it on maximum.

    near the station. i had a comfortable sleep, the bed isn’t so bad. it’s clean and had enough amenities.

    Stayed in June 2023

  • Reviewed: May 17, 2023

    10
    It's Nice!!!
    • Leisure trip
    • Solo traveler
    • Double Room - Non-Smoking
    • Stayed 1 night

    The lady at the front desk who check me in was amazing!! Thank you!!

    Stayed in May 2023

  • Reviewed: May 12, 2023

    10
    Very good price performance ratio! Perfect location! Great breakfast!
    • Leisure trip
    • Solo traveler
    • Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The bed was a bit hard and one could feel the springs of the mattress. That is the only thing, otherwise it was perfect!

    Very good price performance ratio! Perfect location! Great breakfast!

    Stayed in May 2023

Showing 1 - 25

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