This is a massive hotel, and can be very crowded at times. Expect to wake up early for breakfast, or to queue for long time. Also if you want to do laundry, expect to spend lots of time waiting for your turn. Reception is messy, too many guest checking in / checking out, almost a nightmare. But don't be scare for these down points, the rest of the stay is great.

The bath are amazing, and if this is the reason why you are planning to stay, this should be enough to choose this hotel. Then, the breakfast is also amazing, the best in our trip in Japan so far. Buffet, and with as many options as you can imagine.

Stayed in September 2025

Nothing to not like.

Location very conveyor Kyoto Station. Many places of interest within a 30-40 minute walk. Close to shops. Room was clean, modern and comfortable. Staff were kind and helpful. Having the onsen to relax after a day a sightseeing or shopping proved to be such a bonus. Coffee, Matcha Latte and water (hot and cold) available from lobby. Free ice cream. Free ramen, hot and cold beverage every evening between 9 and 11pm if you want it. Free laundry (just need to pay for drier). Smoking room on 4th and ground floor.

Stayed in September 2025

The pillows were a bit too hard and the toilet smelled a little

The Onsen is amazing. Bigger than it looks on the picture and well worth it for the price of the hotel.

Stayed in August 2025

The room was very small and had harsh lighting

Breakfast was great, onsen was amazing

Stayed in September 2025

Honestly it was a great stay.

Oh my gosh! It was busy, but we understood why. The place is awesome, you pay and you really get your worth!

Stayed in August 2025

Nothing, it was a great stay, and I will come back again.

The welcoming staff lovely. The first I met spoke to me in French, English, and Japanese! Very impressive. I spoke to another about the lunar eclipse. Breakfast was delicious and highly varied. The tatami mats everywhere were charming. The ice cream bar was a surprise treat, and the onsen was wonderful. The room was intriguing (hallway separated by door from room).

Stayed in September 2025

N/A

Everyone was very cordial and pleasant which made the stay great. The food and matcha were amazing!

Stayed in September 2025

small rooms

Good breakfast spread

Stayed in September 2025

Rooms are a little on the compact side

Location easy to get around Tokyo Complimentary drinks stattions and ramen at night appreciated

Stayed in September 2025

Excellent breakfast, staff very attentive, nice perks, fantastic onset, massage chairs , shoeless hotel.

Stayed in September 2025

Only had building view so lead to window always being closed

Good location, helpful and friendly staff, nice and good sized room with style

Stayed in September 2025

Room was not super clean on arrival

Location

Stayed in September 2025

Onsen and facilities were 10/10

Stayed in September 2025

The WiFi was basically unusable most of our stay.

The hotel was clean, the staff was very friendly, and the room was bigger than our other hotels.

Stayed in September 2025

we enjoyed the amenities. very convenient location and friendly staff

Stayed in September 2025

Very busy but because they are doing well. It’s a good thing

All the facilities including onsen, foods, drinks

Stayed in September 2025

The staff seemed overwhelmed with just the number of guests in the hotel. Always very busy in the lobby. There are also lots of children in the onsen, so it may not be the most quiet onsen experience.

Great value. We loved the onsen--the facilities for women were so gorgeous and spacious. In the spring they have complementary tea/dessert and ramen. In the summer they have complementary soba.

Stayed in August 2025

Everything about this place is very nice and well kept also very close to everything you need to get too

Stayed in September 2025

N/A

Hot spring and free services

Stayed in September 2025

Location is kind of weird, it is near everything (central station, big avenues, subway) but there is not much around the hotel (restaurant, atractions, kombinis).

Onsen inside the hotel was great to relax after a long day of tourism. We really liked the idea of walking around barefoot in the tatami. At first it was weird but ir grew on us. Good bed and shower

Stayed in August 2025

Nothing

Everything

Stayed in July 2025

Nothing

Everything

Stayed in July 2025

The best hotel we came across in Japan. The onsen is perfect, the employees very helpful. Everything was in top shape.

Stayed in August 2025

There is only one thing. Massage chairs. But the problem are the people. We have been there for 9 nights. Chairs were avaiable maybe at 5am. Staff should work on some card system or maybe limit for using chairs for room (2people) 4x 15min interval daily. So other people could benefit from chairs too. There were people using chairs 1hour constantly. It is unfair.

Breakfast, place near the Kyoto station, onsen. I was there 3rd year in row. I will come again definitely.

Stayed in September 2025