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  5. Reviews of Shinjuku Granbell Hotel

Reviews of Shinjuku Granbell Hotel 4 stars

160-0021 Tokyo-to, Shinjuku-ku Kabukicho 2-14-5, Japan

#756 of 1,330 hotels in Tokyo

Guests' Choice

Review score

Based on 966 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.4

  • Location

    7.9

  • Facilities

    8.1

  • Staff

    8.6

  • Value for money

    8.0

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 27 March 2024

    8.0
    A good hotel for a stay in Shinjuku
    • Leisure trip
    • Couple
    • Economy Double Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The bed was a little bit small

    Good location, good filtered coffee in the room, nice amneties, they had pyjamas

    Stayed in March 2024

  • Reviewed: 22 March 2024

    7.0
    Ideal base for seeing Tokyo and onward travel
    • Leisure trip
    • Couple
    • Economy Double Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Amenities in the room (shower gel etc) were limited. Room is relatively small.

    Prime location for travelling on to other cities. Hotel is functional and good as a base.

    Stayed in March 2024

  • Reviewed: 21 March 2024

    7.0
    Okay for a short stay.
    • Leisure trip
    • Couple
    • Economy Double Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The location wasn’t great, as we had to walk quite a distance to the stations we needed. Convenience stores weren’t that close either. The shower is small and outdated. Quite a dusty room.

    The hotel bar/restaurant was a big bonus, we loved eating and drinking there. Small rooms but enough space for a short stay. The one good thing about the location is that it is very close to golden Gai.

    Stayed in March 2024

  • Reviewed: 18 March 2024

    8.0
    Great place for great value for adults but not families
    • Leisure trip
    • Couple
    • Superior Double Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Location is near red light district. Room felt outdated and cramped.

    Staff were helpful and friendly. Gave us umbrellas when it was raining. Relatively clean room service.

    Stayed in March 2024

  • Reviewed: 15 March 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Economy Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room is a little small on space for the price

    Nice clean hotel, rooms aren't very spacious but neat, tidy and user friendly staff was great

    Stayed in February 2024

  • Reviewed: 10 March 2024

    7.0
    Location
    • Leisure trip
    • Couple
    • Economy Double Room - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    Breakfast wasn’t great, lots of options but food wasn’t great. Small rooms but is to be expected in Tokyo

    Location is great; close to lots of food and JR station. Staff were friendly and gave out umbrellas on rainy days so we didn’t need to purchase

    Stayed in March 2024

  • Reviewed: 9 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bad location, in the backstreets of Kabukicho so can feel dodgy at times.

    Stayed in March 2024

  • Reviewed: 9 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    At times it was very difficult for staff to communicate

    They make the room pictures look so much bigger, that was the only problem, we understand in Japanese culture rooms are very small it the photos made room look a lot bigger,

    Stayed in March 2024

  • Reviewed: 3 March 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Economy Double Room - Non-Smoking
    • Stayed 11 nights
    • Submitted via mobile

    Great cleaning staff

    Stayed in March 2024

  • Reviewed: 27 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Hollywood Twin Room - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Bed and pillows were very uncomfortable and the shower was so small and one could not help getting the entire bathroom wet.

    Super close to everything. Housekeeping was offered daily.

    Stayed in February 2024

  • Reviewed: 26 February 2024

    8.0
    Location, convenience and room size good
    • Leisure trip
    • People with friends
    • Economy Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Size of room Location Bathtub

    Stayed in February 2024

  • Reviewed: 18 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Economy Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Rooms were compact No dinner options (rooftop bar provided snacks after 7:00)

    Roof top bar/restaurant. Breakfast was good, had both asian and western food available, good variety. Buffet Lunch was available and was good

    Stayed in February 2024

  • Reviewed: 16 February 2024

    8.0
    Nice hotel in a fantastic area
    • Leisure trip
    • Couple
    • Superior Double Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Thought our superior double might be a bit bigger but that’s Japan! Would hate to see an inferior double!

    Nice hotel, very well located for kabuchiko and Shinjuku station. Great rooftop bar and, don’t usually comment on this, great room coffee!

    Stayed in February 2024

  • Reviewed: 7 February 2024

    8.0
    Loved staying here. Staff were excellent and hotel was clean and comfortable!
    • Leisure trip
    • Solo traveller
    • Economy Double Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    They advertised airport shuttle, however this is actually run by a different company.

    Location and facilities were fantastic

    Stayed in February 2024

  • Reviewed: 5 February 2024

    7.0
    We are returning
    • Leisure trip
    • Couple
    • Economy Double Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The top floor restaurants was not so great. Better food out in the neighbourhood.

    The laundry facilities and the coffee shop in the lobby. Staff were so friendly and helpful

    Stayed in February 2024

  • Reviewed: 26 January 2024

    8.0
    Great location on a quiet street; only complaint is beds could be more comfortable.
    • Leisure trip
    • Couple
    • Economy Double Room - Non-Smoking
    • Stayed 4 nights

    Its Japan, so the room is small and so is the bed. The mattress was not very comfortable.

    Hotel is in great location, right in Shinjuku, but somehow on a quiet street that felt safe even at night.

    Stayed in January 2024

  • Reviewed: 22 January 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Economy Single Room - Non-Smoking
    • Stayed 2 nights

    could have been a little bigger.

    room layout . small but usable. location is great.

    Stayed in January 2024

  • Reviewed: 18 January 2024

    9.0
    Staying at the new year with a fantastic view of terrace.
    • Leisure trip
    • Family with young children
    • Superior Hollywood Twin Room - Non-Smoking
    • Stayed 2 nights

    Nothing

    It was at the center of Shinjuku, very easy to reach. Good entrance of the hotel. Amazing terrace, bar and view.

    Stayed in January 2024

  • Reviewed: 16 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Economy Double Room - Non-Smoking
    • Stayed 6 nights

    Amazing hotel with amazing facilities. I especially looooved the rooftop bar. Such a vibe up there, food available, endless amount of drinks and cocktails, smoking allowed, heating and blankets available for colder months and not as busy as you'd expect. Breakfast was unbelievable !!! Highlight of every day. The views are amazing, spacious rooms and staff were so kind.

    Stayed in December 2023

  • Reviewed: 11 January 2024

    9.0
    Great sized rooms
    • Leisure trip
    • Family with young children
    • Executive Double Room with Kitchen - Mature - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Property itself is great but is a little bit surrounded by gentlemen’s clubs

    Great size rooms - so spacious. Staff were very helpful. Location is reasonable, 10 min walk to central Shinjuku

    Stayed in January 2024

  • Reviewed: 11 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Executive Double Room - Mature - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast

    The hotel is very well located in Shinjuku. Staff were great . I thought I would struggle with the language barrier but it was fine . The staff went out of there way to help . Got a good tip off the reviews I read before staying about the laundry around the corner from the hotel . The bar on the 13 th floor was great also with a view of the skyline. The only criticism I have of the stay was the breakfast was a lot more Asian than western cuisine.

    Stayed in January 2024

  • Reviewed: 10 January 2024

    9.0
    Great location, close to Shinjuku station & the Golden Gai bar area in Shinjuku
    • Leisure trip
    • Group
    • Deluxe Hollywood Twin Room - Non-Smoking
    • Stayed 2 nights

    Extremely close to the Golden Gai bar area in Shinjuku

    Stayed in January 2024

  • Reviewed: 7 January 2024

    7.0
    Love the room
    • Leisure trip
    • Couple
    • Executive Double Room - Casual - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The location is too crowded for us

    The room was spacious and clean

    Stayed in December 2023

  • Reviewed: 30 December 2023

    8.0
    It was a pleasant stay. A smaller bathroom with a bigger bedroom would be preferable.
    • Leisure trip
    • Solo traveller
    • Economy Single Room - Non-Smoking
    • Stayed 3 nights

    It was good to have CNN in English. However, 90% of the time it showed programs about Africa. Sometimes the same programs were repeated. This seemed very strange. Honestly, if you want to choose just one English program option, I suggest you go with BBC World news.

    The staff are very considerate and professional.

    Stayed in December 2023

Showing 1 – 25

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