Stayed with family with bed sharing and we find the extra towels for our kids taken away daily and we end up needing to take it daily from the reception. Would have been great if room service keep tracks of number of guest per room and match with the same number of towels during replacement.

Great location. Love the lounge. Staff were helpful and assisted with restaurant bookings.

Stayed in September 2025

Complicated payment system in the restaurant, but it was very tasty.

Very nice location and friendly staff.

Stayed in September 2025

Phone to the hotel as I found out later is "Charged" like whatever for every 20 sec or so... Never came across with a service provider charging to RECEIVE a call fro a customer...

I liked the place being accessible from the underground directly. Here, it's summer so it doesn't really matter, but in winter in snow... it would be sooooo good.

Stayed in September 2025

Big bed, comfy, next to shopping area Tanukikoji, donki, underground pole town shopping, malls, and subway station😊

Stayed in August 2025

Nothing.

Best hotel ever! It was our 2nd time choosing to stay at this hotel. The hotel located right on shopping street (on ground and underground shopping street) that easily walk to any attractive spots in Sapporo. Tram station is in front of you! We are family with 2 kids. It is very safe for family. I booked twin 4 ft bed and attached them to make 8ft bed for 4 of us. Staff were really helpful. Thank you Peem and all Thai and other staff for your service. I will stay here again for sure!

Stayed in August 2025

- The bed pillows were a bit too hard for our taste. - Only two lifts for 12 floors, which often resulted in long waits. - Breakfast: The main dish was excellent but not very filling and there was not enough variety at the (small) buffet. We did not like the scrambled eggs and the coffee at all (and no way to change the coffee intensity).

Great hotel overall, rather newish and modern, very central and conveniently located. Staff was nice and very efficient. The breakfast and bar space is really nice and the room rate includes free drinks.

Stayed in August 2025

We didn't like how the bathroom door opened the 'wrong way'. They were running an event where you exchanged coins for things at their evening bar area which seemed convoluted.

Clean, good location, good air conditioning, nice cafe lounge area.

Stayed in August 2025

None that I can think of

I liked the Knot coin system to hang out in the restaurant area

Stayed in August 2025

Good location, easy commute. The room is nice and clean

Stayed in August 2025

The hotel reception is at the 2nd floor, the elevator has to stop at the 2nd floor every time you go up every time. I think it is for security and access to the reception. The elevator is a bit sluggish since it has to speak in Japanese and English before closing the doors. Minor issue

The location of the hotel was awesome. We could go anywhere even it was raining because it had direct access to the underground walkways/subway. the hotel was situated near a convenience store, Mega Donki, coffee shop, shopping street and public transportation. They have their own bar ever you are given tokens for free to have some drinks. The rooms where decent in size compared to others we've stayed in for the same rate. I will book his hotel when I return.

Stayed in July 2025

Location is perfect..Walking distance to Tanukikoji shopping street, Parco, Mitsukoshi shopping and underground shopping and subway ...near to many restaurants and coffee shops...Seicomart is just beside the hotel, , for early morning breakfast, Yoshinoya Lotteria,Dotour are just steps away..

Stayed in July 2025

Nth

It's nice that I could walked to the hotel via underground shopping district everytime after I have done shopping to avoid the heat on the ground during the summer. The room is super nice, modern and clean. Happy to see that they provide water bottles everyday.

Stayed in July 2025

The lift always stops at the 2nd floor even if no one is using it there. They give you some tokens which can be redeemed but only at certain time so you probably won't use it during your stay.

The location was very convenient. You can walk to different malls from the underground walkway connected to the hotel.

Stayed in July 2025

We enjoyed our stay! Rooms were very clean, fantastic location and friendly and efficient staff! We hope to return next time we are in Sapporo!

Stayed in July 2025

None

Near to everywhere and there is an underground mall connected to other malls

Stayed in July 2025

The location is amazing. The staff are fantastic.

Stayed in July 2025

location

Stayed in June 2025

The only thing I can say that was slightly annoying was that the hallways were super humid and the shower curtain wasn’t quite big enough so water always leaked out and got the bathroom wet.

The rooms were larger than normal for what I am used to in Japan. They were very clean. They give lots of tokens at check in for the bar, and they have options for kids as well. The breakfast was fantastic. The shower had great water pressure. The AC was phenomenal and the room stayed cold.

Stayed in July 2025

The first room had a smell but the friendly staff changed our room

Location, design and comfort.

Stayed in June 2025

TV didn't support my USB drive, there were limited channels no netflix or smart tv apps.

Great location, easy access from within the subway system right in the main part of town. Clean, comfortable, friendly staff, and free drinks in the bar.

Stayed in June 2025

The bed was hard. Breakfast was the same every day.

The staff were friendly and th.e location was perfect. However, the bed was very hard.

Stayed in June 2025

Not enough cabinet or storage area for me to store my thing, the tables are small, the wardrobe no other compartment to put thing, probably they want to make the design simple so the cleaner has less clean up. I stayed for 3 nights and basically there is no room cleaning by the hotel which is okay for me, they just changed towel and replenish some of the room amenities. I need coffee in the morning, the KNOT hour is not practical because i cannot "buy" any coffee in the morning using KNOT coin. KNOT hours from 4pm to 11pm. I stayed in other hotels as well in Hokkaido, that's why i can said this business model is not going to sustain long because the other hotels are providing drip coffee bag or free flow coffee in the concierge area, later or sooner may not be able to compete with other hotels. Do i want to come back to this hotel? Probably NO, not because they are not good, just the surrounding areas has many hotels i can explore. As said, gimmick is just a shot, sustainability is for long term. KNOT did provides a good coffee, it's a waste that the hotel cannot provide free coffee/drinking water at the concierge area, which i think this is a very basic requirement to attract your guest.

Location is at the central, connected with Pole Town, and many shopping areas. Room is clean, i booked a room for 2 adults & 2 kids for 3 days, everyday the cleaner came to change the towel, but everytime they only changed 2 towels and took the 4 towels away from the bathroom, thus I have to go down everyday to concierge request for additional 2.

Stayed in June 2025

Wish we would have had a street facing room.

Location, friendly staff, and access to shopping. The coins concept to cultivate time at the hotel was creative.

Stayed in June 2025

The BEST location in Susukino Area

Stayed in June 2025