It is too far from the spa. And we were being assigned to the ground floor rooms with outdoor entrance which was no good especially during summer. We therefore requested to move to the 2nd floor. The staff were very helpful. The hotel is too old and have to be renovated.

The proximity to the shopping mall and the hotel service.

Stayed in August 2024

The decor in our room was a little worn but everything worked perfectly.

It was helpful to have the courtesy buses to get us to and from the town. We enjoyed the spa which was of a high standard, also the library area with complimentary refreshments and using the complimentary bicycles. The staff were extremely helpful.

Stayed in September 2024

The overall hotel and rooms may need upgrading. The welcoming drink idea is great but the area serving it is quite packed with customers.

Breakfast is amazing whilst the service level of the staff is wonderful. The facilities are a bit tiring but provides good comfort. Love the walk in the surrounding area. Great for a short bike ride.

Stayed in July 2024

Looks like rooms have not been painted or renovated for many years.

Enjoyed the view. It was quiet.

Stayed in June 2024

I would recommend a Japanese style room

The hotel is located in forest with shuttle bus, it’s beautiful when you walk around in prince area.

Stayed in May 2024

Costs a bit high, but might be the busy season rates

Nice view in the hotel garden. Room is clean and spacious, beds are comfortable.

Stayed in April 2024

Nespresso Machine not working. Must pay for parking.

The view from our room was beautiful.

Stayed in April 2024

There is shuttle bus from station to all the hotels and ski resort/ hotspring /shopping centre so transportation is not a problem. The view at the room is fantastic. Need reservation for breakfast where you can enjoy a delicious meal with great view.

Stayed in March 2024

Everything is suuuuper complicated . They said they would let me pay online . Didn’t . They made me do bookings for skiing and spa in some obscure webpages in Japanese . Took ages to respond to e mails . My guests were not happy. The lessons are in one reception but the rentals in another and no one answers or gives directions, they don’t speak English . Should say they are a hotel just for locals maybe

It is pretty and with good location for skiing . It was the only ski place available when I booked

Stayed in January 2024

it’s the furthest Prince chain hotel away from the station. You have to wait for the shuttle bus or call a cab. No drinks provided in the room as you have to have them in the library lounge. Minimal restaurant selection. No convenience store like the Prince West, no laundromat, no hot spring.

The property itself is beautiful with fireplace. The free drinks and snacks at the library lounge is nice. The provide free transport to n from the ski centre.

Stayed in December 2023

If you wish to stay close to F&B and hot spring, better stay at the West.

Free access to hot spring though need to take the shuttle. The hotel complex is big with a very good outlet.

Stayed in December 2023

No restaurant near the hotel except those inside the hotel

The handling of luggage and shuttle bus service provided by the hotel

Stayed in September 2023

Facility’s too old

Friendly staffs , great location

Stayed in September 2023

No onsen in this hotel. have to travel to West wing or another wing can't remember the name. Room is dated. Need renovation.

Complimentary shuttle round the clock to pick up guest to the different Prince Hotel. View is nice facing the greenery and lake.

Stayed in April 2023

excellent service and nice view

Stayed in April 2023

Very nice atmosphere and surroundings. Excellent breakfast and exceptional service

Stayed in April 2023

All restaurants in the facilities require a reservation well in advance, and they are all high-end restaurants. There is nothing wrong with high-end restaurants requiring reservations, but I'd hope there are other more affordable options within a reasonable distance. The fact that the facilities are huge makes it difficult to go all the way out and shop outside. That there are no other dining options really came as a surprise to me and I had to book a table in the last minute. I didn't realize I had to book restaurants in advance and the fact that I had no restaurant reservations along with my stay (called a combo plan) also seemed a surprise to the staff during my check-in. It would have been nice to raise that information more explicitly upfront during hotel booking.

Close to JR station, free shuttle in the facilities. Great service, friendly staff, and high-quality room and restaurants. Having hot springs (charge a small fee) is a plus. I especially liked the guest center next to the JR station that accepts your luggages and sends them to your room for you.

Stayed in March 2023

Commuting by the hotel shuttle buses was more time consuming than expected, and often crammed due to the high volume of guests using the shuttle service.

Spacious room; great view!; helpful staff

Stayed in February 2023

Shuttle bus service hours should match the hot springs. My father was enjoying the hot spring at night and missed the last bus service which is about 2 hours earlier than the hot springs closes, ended up with walking in the dark cold night back to the hotel which sits at the corner of the hotel village. But the staff is very helpful to get him back to the hotel safely which is deeply appreciated.

Quite convenient location, good shops and food court, love the hot springs.

Stayed in February 2023

No ski access, wait bus too long.

Near by Outlet mall, easy travel from Tokyo. Nice welcome at reception room nearby Karuizawa station - South gate, good services for luggage delivery

Stayed in February 2023

The shuttle bus system wasnt the best….could not cope with crowds. Hotel charges for parking!

Close to ski resort and attractions

Stayed in January 2023

A bit far from the ski field, buffet dinner not easy to reserve, always full house.

Nice staffs, good and clean room, enough space, good services.

Stayed in December 2022

choice of restaurant minimal

spacious clean room

Stayed in November 2022

Nothing, but I do miss the Aragan body lotion you used to have in the rooms :-)

Always a home away from home when travelling to Japan! Welcoming staff, always a warm fire and never too much trouble to ask for a lift back to the station. Have stayed here multiple times now and we look forward to rest and relaxation with the onsens and time spent in the forests of Karuizawa.

Stayed in February 2025